Hey Julie! I'm so sorry about your experience I stopped in Cartier 5th ave about 5 times from last July til now (less than a year) and had 1 BIG terrible experience, 1 bad experience, 3 mediocre experience... and recent one was just "okay" so that speaks "a lot" about Cartier 5th ave. I'm not even that picky about my shopping experience... Anyhow, as someone previously stated - I would definitely try Hudson Yards... However, now I finally found an "okay" SA - I am usually quite loyal... So may just shop with him again... but if you have no ties with an SA yet... I'd steer AWAYYYY from 5th ave and shop at Hudson Yards. Refer to some of the messages above...So funny you said this, I had a really awful experience with them, however it was an order placed over the phone. I specified that I DESPERATELY needed the item by a specific date (they said they would rush it to me) because I had to be out of town for work, and it didn't come in time, and I had to cancel my work trip which was a nightmare. I called and spoke to a manager and they were semi-apologetic, but I refused to leave for work without the bracelet because FedEx hasn't made me sign for ANYTHING this past year (probably because of the pandemic) and I didn't want to leave a $7,000 piece of jewelry on my stoop for a week, unattended.
Normally I wouldn't be so upset but I talked to several people to specify how crucial the timing was, and offered to pay for express shipping and was assured it would be there on time, only to have a nightmare of a hassle trying to track down the package from Fed Ex, to find they sent it with regular shipping.