This is trouble! Just checked out their stuff.
I have been considering a Rough and Tumble, and got two sets of samples, but the last one took 3 weeks just for samples, and only then AFTER I emailed asking about it. Got no reply, just a shipping notice, which I thought was a little odd. I was going to custom order, but I'm on the fence about the big gappy pockets in the Hobo Pack (I'd ask for zippers on those maybe), and I've been hearing a lot of customer service horror stories, so I'm a little leery. So maybe I'll save longer for a Fount!