Polene Beri Discussion Thread

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#31
platinum_babie said:
i emailed polene to ask about a repair for the polene beri. I had it for a couple of years (2?) and the top hardware is being pulled apart like this. i am waiting to hear back from them on whether they will do it and how much it would cost. I have to say i am a bit disappointed that the hardware would come out like this. I don't even use the bag that often.
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That's crazy. I hope you get an answer soon. That's a very serious issue.
 
#32
poleneceline said:
That's crazy. I hope you get an answer soon. That's a very serious issue.
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I'm not counting on a quick response at all given all the terrible things I've heard about their customer service. I think the quality of their leather is good but I've seen so many posts about their hardware falling off...

The crazy part is that I actually leave the bag unbuckled a lot because of convenience so it really didn't take a lot of wear and tear for it to come off like this
 
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#33
platinum_babie said:
I'm not counting on a quick response at all given all the terrible things I've heard about their customer service. I think the quality of their leather is good but I've seen so many posts about their hardware falling off...

The crazy part is that I actually leave the bag unbuckled a lot because of convenience so it really didn't take a lot of wear and tear for it to come off like this
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I tried the Beri before as well. I got it in black with chain strap. The first time I took it out for a spin I hated it. I love the design and how small it is, but I hated the buckle and closure. I returned it along with the Sept and Umi.

I personally have never had any customer service issues, but I've only ever emailed them about bag returns.
 
#34
poleneceline said:
I tried the Beri before as well. I got it in black with chain strap. The first time I took it out for a spin I hated it. I love the design and how small it is, but I hated the buckle and closure. I returned it along with the Sept and Umi.

I personally have never had any customer service issues, but I've only ever emailed them about bag returns.
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They got back to me and will be charging me 33 eur for the repair because i don't have a receipt for the purchase of the bag. It will including shipping the bag to spain and back. it is not unreasonable.
 
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