Overstock.com?

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#2
Crappy, crappy quality. The stuff is new, but it's mostly made in China and very cheap. Plus, they are a NIGHTMARE to deal with if you need to make a return.

I ordered a ring from them that was supposedly solid yellow gold and after wearing it a few weeks, the "gold" rubbed off, revealing some kind of cheap metal underneath.

Another time, I ordered a necklace and they sent a completely different cheaper one. I contacted CS and they told me they'd have to charge me return shipping and a restocking fee, which came out to the same price as the necklace. So basically my refund would be $0. I called again to complain and they said keep the other necklace, and they'll send me the right one, but I'd have to pay shipping. I hesitantly agreed and they sent the necklace. Two months later I got an email informing me that they had made a mistake and they needed to charge my CC for BOTH necklaces (one of which I already paid for). I emailed them several times and they didn't answer. I called them and they kept putting me on hold. Finally I just gave up. Overstock sucks!!! :tdown::tdown::tdown:
 
#4
I agree absolutely with Claire... I have had terrible experience with them, terrible.
Really bad Customer Service and the quality is absolutely disgusting, i bought a necklace off them and it arrived in pieces. Now i know it is also the postal service but I have ordered many items from the net before and never had a problem. I'd be weary if i was you, might be a bargain but if you need to return it your screwed.
 
#5
Well, I have order from them once and my ring came in good condition and as pictured. I did not have any problems with them. I guess it kind of depends. I would recommend that before you buy an item, look at the feedback the item receives. I have heard horror stories about their customer service though. I didn't have a bad experience, but see what others say.
 
#8
#9
I think it depends too. I have a pair of peridot studs in white gold and they were nice, never a problem. But, I did order a small diamond pendant once when I was in college for my mom on Mother's Day and the diamonds just clouded after about 2 months. It was a really good price, but the quality on that was awful. They acted like CZ, but it was only .20 points, so I highly doubt it was, it would not make sense, KWIM. Just awful quality on that, I guess.
 
#10
I've never ordered fine jewelry from overstock, but get all of my linens/bedding there. I've been pleased with the quality and the prices can't be beat. That said, I've never had a need for customer service so no direct experience there. I've read complaints about their customer service though many, many times, so I guess I've just been lucky to never need it.
 
#11
I've only ordered DVDs from Overstock and I had a good experience with them. Sorry to hear that others weren't so lucky. I have never considered ordering jewelry, watches, or designer items from them. I would rather purchase those types of items from authorized dealers, preferrably in person.
 
#12
How about buying bags from them? I am liking their Celine Boogie Bag.......$499! I thought the price is okay, since the bag has been for a while, so it's not like something fashion forward. But I luv luv luv it.
 
#13
overstock stucks, simply because I ordered a necklace over 6 months ago, never recieved it , they didnt want to refund me the money so after weeks of constantly calling, getting transferred, and hung up on they refunded my money. huge waste of time.
 
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