My aunt recently sent me a 32 cm vert fonce box kelly that she had purchased in the 70's. She had it spa'd before she sent it to me and it looks fabulous. The finish is absolutely gleaming. I have some other kelly's, all of which had straps so I wanted a strap for this bag. I took it to the South Coast Plaza store yesterday to order the strap. The SA said it would take at least 6 months and that the bag would need to be sent in with the order. I left the bag, but it seems odd that I would have to do that. Anyone else experience this?