Official MOYNAT Thread

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#7,531
quadmama said:
Oh no, I am so sorry to hear about this. It's upsetting and disappointing. Would you happen to have a picture? Will the bag be sent back to Paris for repair?
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Yes it would have to go back to Paris. They said it takes several hours to repair because they want to ensure longevity which made me laugh because I wonder how they define longevity when I’ve only had the bag two years. I’m waiting to hear how long they warranty their repairs before I decide to send it or not.
 
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#7,532
m_ichele said:
View attachment 5431519
Yes it would have to go back to Paris. They said it takes several hours to repair because they want to ensure longevity which made me laugh because I wonder how they define longevity when I’ve only had the bag two years. I’m waiting to hear how long they warranty their repairs before I decide to send it or not.
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Wow. That’s not even a particularly stressed area of the bag or a place where multiple pieces of leather are joined together, which can be susceptible to cracking or splitting. In short, this doesn’t appear to be due to the usual stresses and strains that come along with regular use, this seems more like a manufacturing flaw (someone smarter than I on the manufacturing process of bags can likely identify exactly what went wrong here). How very strange. Especially from Moynat! I’m so sorry to see this happened to you and I am hopeful Moynat makes it right.
 
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#7,533
m_ichele said:
View attachment 5431519
Yes it would have to go back to Paris. They said it takes several hours to repair because they want to ensure longevity which made me laugh because I wonder how they define longevity when I’ve only had the bag two years. I’m waiting to hear how long they warranty their repairs before I decide to send it or not.
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Thank you for the picture. The straps on my Goyard Artois melted due to not having been used and stayed in my closet for a good year. I thought I would just use it as it from now on without having it repaired. It's upsetting when something costs so much doesn't last as long as they should.
 
#7,538
#7,539
bagnut1 said:
Are you sure they aren't charging for the personalization? That would be a big departure from established practice.

(Or perhaps they have just included the painting in the base price of the bag?)
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Yes. I am pretty sure. Let me clarify. The SA told me the personalization is complimentary with purchase only with the artisan at the NYC store. The artisan told me that they do not do art works like they used to anymore except letters. You can order from the NYC Saks store and have it shipped to you.
 
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#7,540
Beauty2c said:
Yes. I am pretty sure. Let me clarify. The SA told me the personalization is complimentary with purchase only with the artisan at the NYC store. The artisan told me that they do not do art works like they used to anymore except letters. You can order from the NYC Saks store and have it shipped to you.
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Thanks for the clarification. And more sad news! The art personalization was a truly luxury service.
 
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#7,545
m_ichele said:
Ok I may have to take back my glowing review for my Oh! Tote. Glazing has separated on one of my handles on my 2 year old bag. Granted I’ve used it a lot, so maybe that’s just the nature of the bag and glazing. Apparently it costs $300 to repair so it doesn’t seem like Moynat has a warranty like Chanel, for example. This is the second Moynat bag that I’ve had to repair and my collection is only two years old :sad:
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m_ichele said:
View attachment 5431519
Yes it would have to go back to Paris. They said it takes several hours to repair because they want to ensure longevity which made me laugh because I wonder how they define longevity when I’ve only had the bag two years. I’m waiting to hear how long they warranty their repairs before I decide to send it or not.
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Quoting myself so that I can update my situation…I dropped my tote off at Moynat and I was told they’re making an exception for me so I guess the repair will be taken care of by them. At least that’s how I interpret it, I probably should have asked for clarification :lol: Either way, it’s out of my hands now so I just hope the repair will hold up for a long time. Gaby has definitely been discontinued so whatever is left in stores is it and there’s a new design on the horizon. I saw some cute slg’s, ie a small half moon shaped pouch and a heart shaped pouch that could also be a bag charm. Tourterelle Flori now has an adjustable bag strap so thats a nice update. And this adorable little cutie Flori totally delighted me! 3E08A964-AC67-4FE7-8A58-06650ABA143C.jpeg
utterly impractical for me, but it’s just so darn cute!
If anyone is interested in a Gabrielle clutch, they have at least one in stock.
 
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