Hello dears, so this is my update.
Last Friday was my birthday and i had a wonderful morning and lunch with friends. I planned to go to Moynat to pick up my new bag in the afternoon, but when i was about to pay, i found out my bank had issued a new card which i never received and my old card which i had on hand was invalid. I tried to pay using a 3rd party, Alipay, since I live in Shanghai, but there is a daily limit so i couldnt make the full purchase and after talking all afternoon to the online banking guy who was useless, i had to leave empty handed. I could only pay a deposit and my bag is now all wrapped up waiting for me (1st pic). I could only do a bank transfer, but due to weekend I had to wait for the bank to issue it today Monday. I admit not being able to grab my bag on the day of my birthday was bitter sweet.
However, this experience made me realise how AWESOME Moynat customer service is. They offered me drinks, they talked to my bank, they kept telling me not to worry, they gave me their bank account so i could do a transfer and before i left empty handed, the SA (which is not my SA because she was on leave), wrote me a Moynat birthday card so I could have a good memory. So after this experience, I can tell you this will not be my last Moynat purchase. I talked to several people in the store, and they are all super sweet and accommodating in an authentic way, nothing fake.
In order to add more mistery, I will not tell you yet what bag i finally chose, but i will share some eye candy of me trying out bags in the store lol.
Hope any day this week i can post a pic with my new first Moynat.