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So I finally took my Gabrielle Clutch out with the strap and the strap at the clasp FELL APART. I had to scramble to make sure the screw didn’t get away from me. [emoji30] Does anyone know Moynat‘s policy on fixing/replacing faulty items? I’ll be contacting Curtis.
 
So I finally took my Gabrielle Clutch out with the strap and the strap at the clasp FELL APART. I had to scramble to make sure the screw didn’t get away from me. [emoji30] Does anyone know Moynat‘s policy on fixing/replacing faulty items? I’ll be contacting Curtis.
So sorry this happened! I haven't had to have anything fixed but you should have zero problem getting this addressed.
Please report back how you make out!
 
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So sorry this happened! I haven't had to have anything fixed but you should have zero problem getting this addressed.
Please report back how you make out!

Just texted Curtis. He will be sending me a replacement strap tomorrow and will send me a label so he can collect the broken one. LOVE their customer service!!! [emoji1360][emoji1360][emoji1360]
 
Love the last model shown...does anyone have intel on the dimensions, leathers , price as well as if there is a shoulder strap. Thank you for posting.
Curtis sent more photos a couple of days ago. I need to thank him- and I’ll ask your questions about the vanity style bag.
I have more to post, coming soon.
 
So my lovely black box beauty came today!!! She is so darn cute and perfect! BUT, I was taking off the plastic on the hardware and noticed a substantial, deep scratch near one of the screws. I have no idea how something this substantial would have happened [emoji24] I have emailed my SA to ask advice. This was an expensive bag and I feel like this is not acceptable. At the same time, it is somewhere that isn’t too noticeable. What would you do? Anyone know how Moynat handles these things? I’m afraid this bag isn’t available anymore to get a replacement [emoji24][emoji24][emoji24]
 
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So my lovely black box beauty came today!!! She is so darn cute and perfect! BUT, I was taking off the plastic on the hardware and noticed a substantial, deep scratch near one of the screws. I have no idea how something this substantial would have happened [emoji24] I have emailed my SA to ask advice. This was an expensive bag and I feel like this is not acceptable. At the same time, it is somewhere that isn’t too noticeable. What would you do? Anyone know how Moynat handles these things? I’m afraid this bag isn’t available anymore to get a replacement [emoji24][emoji24][emoji24]

My SA is so sweet and texted me back even though it’s late. She promised to remedy it. Moynat has excellent customer service. I’m sad, but confident they will remedy this somehow.
 
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