Official Coach CHAT Thread!!!

[anthrosphere]

So angry that Coach could not locate my return that I shipped back to them. I used their prepaid label so you would think they could look it up on their system. Nope. Apparently, they cannot.

I threw away my UPS receipt because it was delivered to the Coach warehouse. So I did not think twice about keeping it. But their rep is now asking for the tracking number? Wtf. They paid for the return label, why was not found on their system? It makes no sense.

Now I am stuck waiting and hoping that Coach will eventually process my order. This is ridiculous. I hope they do before I am forced to pay it off later this month. Ugh.

 

[whateve]

So angry that Coach could not locate my return that I shipped back to them. I used their prepaid label so you would think they could look it up on their system. Nope. Apparently, they cannot.

I threw away my UPS receipt because it was delivered to the Coach warehouse. So I did not think twice about keeping it. But their rep is now asking for the tracking number? Wtf. They paid for the return label, why was not found on their system? It makes no sense.

Now I am stuck waiting and hoping that Coach will eventually process my order. This is ridiculous. I hope they do before I am forced to pay it off later this month. Ugh.

This is always a big fear of mine in mailing in returns.

 

[holiday123]

So angry that Coach could not locate my return that I shipped back to them. I used their prepaid label so you would think they could look it up on their system. Nope. Apparently, they cannot.

I threw away my UPS receipt because it was delivered to the Coach warehouse. So I did not think twice about keeping it. But their rep is now asking for the tracking number? Wtf. They paid for the return label, why was not found on their system? It makes no sense.

Now I am stuck waiting and hoping that Coach will eventually process my order. This is ridiculous. I hope they do before I am forced to pay it off later this month. Ugh.

That's always a worry of mine too. The packing slip that the label was on has a second sticker that is the tracking. I take that and stick to the back of my receipt and wait until I get the refund before I file.
Does your device save your history? There is a small chance you can pull up the tracking that way. When i go to Google ups tracking it has all my previous searches.

 

[anthrosphere]

That's always a worry of mine too. The packing slip that the label was on has a second sticker that is the tracking. I take that and stick to the back of my receipt and wait until I get the refund before I file.
Does your device save your history? There is a small chance you can pull up the tracking that way. When i go to Google ups tracking it has all my previous searches.

I don't have it saved anywhere on my device, sadly. I am so upset. Coach really needs to get with the program. Nordstrom and Amazon can easily track it with just using a order number and their prepaid label. Not everyone asks for a receipt when they dump their boxes at UPS.

It will be hard to file a dispute because even my credit card company will ask for the tracking number, too. Darn it.

I wish Coach was more like Kate Spade. They will send you emails when the return package is in transit, and you can easily track the return on their website, too. Take notes, Coach.

 

[Alexa5]

So angry that Coach could not locate my return that I shipped back to them. I used their prepaid label so you would think they could look it up on their system. Nope. Apparently, they cannot.

I threw away my UPS receipt because it was delivered to the Coach warehouse. So I did not think twice about keeping it. But their rep is now asking for the tracking number? Wtf. They paid for the return label, why was not found on their system? It makes no sense.

Now I am stuck waiting and hoping that Coach will eventually process my order. This is ridiculous. I hope they do before I am forced to pay it off later this month. Ugh.

I totally get it, but I guess I learned the hard way once with a company (the package eventually was found but it was a scare) that you definitely always need to have your tracking number. So even in situations that I have to write it down before I ship it off, or whatever, I do that because it helps put you at ease to know you at least have that to hold the company responsible--esp if they receive it but don't process. I know Coach could do better, but this happens with a lot of companies that they have no record of your tracking number, or that a package arrives at a warehouse and then nothing happens for a while--until you call about it to get the ball rolling. Even with Zappos, for the first time, they received a package and instead of giving the credit right away it sat there and a rep had to do the credit for me.

So now I just keep the tracking number with my pile of bills as one thing to check on regularly.

Good luck, and hopefully it will magically be found!

 

[Punkkitten]

I don't have it saved anywhere on my device, sadly. I am so upset. Coach really needs to get with the program. Nordstrom and Amazon can easily track it with just using a order number and their prepaid label. Not everyone asks for a receipt when they dump their boxes at UPS.

It will be hard to file a dispute because even my credit card company will ask for the tracking number, too. Darn it.

I wish Coach was more like Kate Spade. They will send you emails when the return package is in transit, and you can easily track the return on their website, too. Take notes, Coach.

I actually had the same problem with an Amazon return. I had sent it back followed the tracking and saw it delivered at the warehouse (via ups). Amazon had no record and I had to call several times to verify that they did receive it. It took a month to refund and several phone calls. Amazon is VERY secretive about allowing you to call them.

 

[BeachBagGal]

Nordstroms

 

[anthrosphere]

Thanks, everyone. I understand it has slowed because of the virus, but I popped a question to them out of curiosity just to make sure it is still in queue. I hope it gets processed before the end of this month. I am crossing fingers! I learned my lesson and will be careful next time.

@Punkkitten I am shocked that Amazon refused to refund you after proof of return. I am sorry you have to go through that nightmare. But I am glad you finally got your money back despite the headache. I fear I may have to do something similar if I don't hear back from Coach soon.

Be safe, everyone!

This is always a big fear of mine in mailing in returns.

I totally get it, but I guess I learned the hard way once with a company (the package eventually was found but it was a scare) that you definitely always need to have your tracking number. So even in situations that I have to write it down before I ship it off, or whatever, I do that because it helps put you at ease to know you at least have that to hold the company responsible--esp if they receive it but don't process. I know Coach could do better, but this happens with a lot of companies that they have no record of your tracking number, or that a package arrives at a warehouse and then nothing happens for a while--until you call about it to get the ball rolling. Even with Zappos, for the first time, they received a package and instead of giving the credit right away it sat there and a rep had to do the credit for me.

So now I just keep the tracking number with my pile of bills as one thing to check on regularly.

Good luck, and hopefully it will magically be found!

That's always a worry of mine too. The packing slip that the label was on has a second sticker that is the tracking. I take that and stick to the back of my receipt and wait until I get the refund before I file.
Does your device save your history? There is a small chance you can pull up the tracking that way. When i go to Google ups tracking it has all my previous searches.

 

[Lee22]

May I ask your opinion. I bought the KF troupe tote but honestly I am not sure I will wear...Can’t decide if I should just return once stores open in my area. I did want at least once kaffe fassett design and have the tabby as well as card cases. Thoughts?

 

[whateve]

May I ask your opinion. I bought the KF troupe tote but honestly I am not sure I will wear...Can’t decide if I should just return once stores open in my area. I did want at least once kaffe fassett design and have the tabby as well as card cases. Thoughts?
View attachment 4749289 View attachment 4749287

If you aren't sure, you should return.

 

[Lee22]

If you aren't sure, you should return.

Thanks I don’t have many of these moments and pretty much know what I like and keep. You know how we get caught up especially if we believe it is a good deal....

 

[beerbudget]

Hi all! Newbie to the forum but longtime lurker. I picked up the Parker in black with quilting and rivets today. Honestly kind of bummed because the strap seems to be just a bit too short to wear crossbody on my curvy frame and the chain strap refuses to actually stay on my shoulder (I mostly wear my bags on one shoulder or in the crook of my arm). Has anyone else had any qualms with this bag? So bummed that this ol girl didn’t work out, she’s a beauty!

 

[Morgan_Bellini]

Hi all! Newbie to the forum but longtime lurker. I picked up the Parker in black with quilting and rivets today. Honestly kind of bummed because the strap seems to be just a bit too short to wear crossbody on my curvy frame and the chain strap refuses to actually stay on my shoulder (I mostly wear my bags on one shoulder or in the crook of my arm). Has anyone else had any qualms with this bag? So bummed that this ol girl didn’t work out, she’s a beauty!

Have you thought about using a novelty strap or extending the original strap somehow? You could add 2 shorter chains to each side to give you a few extra inches. I think if you love the bag itself you should be able to find a satisfactory solution to the shortcomings of the straps......no pun intended. Ok, maybe a little bit intended, ha ha!

 

[beerbudget]

Thank you for the reply, I like your thinking!!!! I’m accepting my fate with this bag and I’ll probably be returning. Honestly my absolute holy grail is a lady dior but I can’t justify spending that money right now. It’s my fault for not choosing something more similar to the LD and chose something more similar to a Chanel classic flap. Maybe a Parker top handle will be a better suit!

 

[whateve]

Thank you for the reply, I like your thinking!!!! I’m accepting my fate with this bag and I’ll probably be returning. Honestly my absolute holy grail is a lady dior but I can’t justify spending that money right now. It’s my fault for not choosing something more similar to the LD and chose something more similar to a Chanel classic flap. Maybe a Parker top handle will be a better suit!

I think the Lady Dior is a gorgeous bag, but completely impractical. The opening is small and tight. The handles aren't comfortable to hold and I hate the way the strap attaches.