Official Coach CHAT Thread!!!

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Is this policy fairly new? Last month my receipts and online orders stated 30 days.

ETA: just checked on macys.com and it says within 30 days of purchase date for online orders.

The last bag I bought was a last act bag. I purchased recently and I was able to return. It had to be returned within 30 days. Maybe different with clothing or brand.
 
I don't think it is tooled either. It looks like applique and stitching, but the official name is Bleecker Leather Tooled Floral Duffle. It originally sold for $798. Coach's measurements are 17L x 16H x 8W. It is a huge bag! They rarely come up for sale. However, stay far away from this one. It has a 99999 style code. There is no way to prove authenticity. It came out in 2008, so the year code is a bit early.

I also saw the tiny ES on the Creed patch. That made me wonder if it was an Employee Sale. Wasn't 99999 used for sample bags? It would make sense if to me if Coach made sample bags available to employees. This is wayyy too much for me to spend. But I want to do my homework, cause you never know what will crop up, and where . . .

Isn't 00000 also used for samples?

I wasn't sure where to post this but I think it's a beautiful bag. I ended up on this thread because I searched for 99999. Does anyone know anything about it? (I understand why it can't be authenticated.)

Coach 99999 brown suede satchel.jpg

https://www.ebay.com/itm/Coach-Hand...th-Brown-Leather-trim-F0673-9999/254249822201
 
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I wasn't sure where to post this but I think it's a beautiful bag. I ended up on this thread because I searched for 99999. Does anyone know anything about it? (I understand why it can't be authenticated.)

View attachment 4449025

https://www.ebay.com/itm/Coach-Hand...th-Brown-Leather-trim-F0673-9999/254249822201
It looks like it is trying to be a suede Barrett, #12811. The style came out around 2008. The color shown in the listing doesn't look like a color that was available when it was released.
 

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I wasn't sure where to post this but I think it's a beautiful bag. I ended up on this thread because I searched for 99999. Does anyone know anything about it? (I understand why it can't be authenticated.)

View attachment 4449025

https://www.ebay.com/itm/Coach-Hand...th-Brown-Leather-trim-F0673-9999/254249822201

It looks like it is trying to be a suede Barrett, #12811. The style came out around 2008. The color shown in the listing doesn't look like a color that was available when it was released.

I don't understand why the O-rings at the ends of the center leather piece in the removeable strap are silver, and not brass to match the rest of the hardware.

That F0673- serial prefix has been found in dozens of questionable "samples" that we can't authenticate.
 
It looks like it is trying to be a suede Barrett, #12811. The style came out around 2008. The color shown in the listing doesn't look like a color that was available when it was released.
I don't understand why the O-rings at the ends of the center leather piece in the removeable strap are silver, and not brass to match the rest of the hardware.

That F0673- serial prefix has been found in dozens of questionable "samples" that we can't authenticate.

Thanks to both of you! Looks like it came in Aubergine and Sand. I hadn't noticed the non-matching O-rings, thank you Hyacinth.

FWIW, the seller says she got it from someone who worked at Coach corporate for a number of years.

If a bag can't be authenticated, but also cannot be confirmed counterfeit, is it illegal to sell it as branded Coach?
 
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Thanks to both of you! Looks like it came in Aubergine and Sand. I hadn't noticed the non-matching O-rings, thank you Hyacinth.

FWIW, the seller says she got it from someone who worked at Coach corporate for a number of years.

If a bag can't be authenticated, but also cannot be confirmed counterfeit, is it illegal to sell it as branded Coach?

It may not technically be illegal under US law, but it's against Ebay rules the way I read them:
"policy overview

Items that bear a company's official brand name or logo can be listed as long as the products were lawfully made by, for, or with the consent of that company.


We don't allow replicas, counterfeit items, or unauthorized copies to be listed on eBay. Unauthorized copies may include things that are bootlegged, illegally duplicated, or pirated. These kinds of things may infringe on someone's copyright or trademark."

Ebay rules used to go into much more detail but if it can't be proven that the item was "lawfully made" then it shouldn't be listed.
 
It may not technically be illegal under US law, but it's against Ebay rules the way I read them:
"policy overview

Items that bear a company's official brand name or logo can be listed as long as the products were lawfully made by, for, or with the consent of that company.


We don't allow replicas, counterfeit items, or unauthorized copies to be listed on eBay. Unauthorized copies may include things that are bootlegged, illegally duplicated, or pirated. These kinds of things may infringe on someone's copyright or trademark."

Ebay rules used to go into much more detail but if it can't be proven that the item was "lawfully made" then it shouldn't be listed.

So it really comes down to proving that an item is lawfully made. Thank you, that helps.
 
So it really comes down to proving that an item is lawfully made. Thank you, that helps.

Yep. Remember, the legal basis for all those rules about authenticity is the part of whatever country's legal code protects legally registered trademarks and copyrights. It doesn't matter what a seller calls it, or whether or not an item is admitted to be "not a xxxxxx even though it says so on the label" or whatever other reason they give, if it has the name of a legitimate company as recognised by local and/or international law and wasn't made by that company, it's illegal. The laws are written to protect the trademark or copyright OWNER, not the buyer.

The US law(s) on the subject can be found here, along with a link to Notes on the many amendments and revisions:

https://www.law.cornell.edu/uscode/text/18/2320

Just a small part of it:
"(f)Definitions.For the purposes of this section— counterfeit mark” means— (A) a spurious mark—
(i)
that is used in connection with trafficking in any goods, services, labels, patches, stickers, wrappers, badges, emblems, medallions, charms, boxes, containers, cans, cases, hangtags, documentation, or packaging of any type or nature;

(ii)
that is identical with, or substantially indistinguishable from, a mark registered on the principal register in the United States Patent and Trademark Office and in use, whether or not the defendant knew such mark was so registered;

(iii)
that is applied to or used in connection with the goods or services for which the mark is registered with the United States Patent and Trademark Office, or is applied to or consists of a label, patch, sticker, wrapper, badge, emblem, medallion, charm, box, container, can, case, hangtag, documentation, or packaging of any type or nature that is designed, marketed, or otherwise intended to be used on or in connection with the goods or services for which the mark is registered in the United States Patent and Trademark Office; and
(iv) the use of which is likely to cause confusion, to cause mistake, or to deceive ..."
 
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@katev I don't know if tagging people works here like It does on Facebook but I have some questions for you... I noticed you have a bunny in your avatar, perched on a couch next to a beautiful and probably expensive Coach bag and I would like to ask: is that bunny yours? If so, how do you like living with a rabbit?? I'm bringing one home in a few weeks and I'm a little scared for my Coach collection....I tend to leave them laying around during all stages of rehab and I think once my bunny comes home I'm going to have to become the most organized person in the world if I want to keep my bags from getting chewed on!
I have a rabbit! Make sure you rabbit proof your place! I rabbit proofed mine before I brought mine home but you know what they say if there's a will there's a way and she still found a way to cause damage. They will chew on everything and I mean E-V-E-R-Y-T-H-I-N-G! I had to buy a new PC cause mine went behind the comp and chewed up the wires, she chewed on legs of my chairs, chewed up my carpet-had to throw it out and install tiles, chewed on my walls before & after I had my walls fixed and renovated, apart from other things she took the liberty to nibble on. Rabbits are very curious by nature so naturally they're gonna wanna touch, see, feel everything in sight Especially if something's off limits. Mine isn't allowed in the bedrooms so we got a gate to block her access...somehow she managed to climb on a chair that was next to the gate then jumped over the gate...I put her back on the other side...then she squeezed and squiggled herself in between the holes of the gate lol. Needless to say spent tons of money on her but in the end it's all worth it! So yeah just keep your valuables out of reach/sight. Don't forget to post pics of your new furbaby!
 
So disappointed! I did a store order for the Butterfly short strap but I returned it because of the length (it was shorter than I thought). I mailed it back to jax but they told me it would be shipped back to the store I ordered it from for a refund. Reason being was that it wasn’t shipped from their distribution center.

Has anyone had this happen to them? This will be the last time I’m doing store orders. If I had known this would happen I would have returned it in-person myself. Now I have to wait 2 more weeks for a refund. Smh.
 
So disappointed! I did a store order for the Butterfly short strap but I returned it because of the length (it was shorter than I thought). I mailed it back to jax but they told me it would be shipped back to the store I ordered it from for a refund. Reason being was that it wasn’t shipped from their distribution center.

Has anyone had this happen to them? This will be the last time I’m doing store orders. If I had known this would happen I would have returned it in-person myself. Now I have to wait 2 more weeks for a refund. Smh.
Did JAX email you telling you they were sending to the store for refund? That's really weird.
I ordered some sneakers and a strap from my local (1 hr away) SA during the recent 30% event and they shipped from her store with just the register receipt. I returned the sneakers to JAX using a return label from another order and a copy of the receipt. They processed the refund and sent the typical "we received your return" email. This was about 2 weeks ago. My SA didn't say anything last time I saw her, in fact she asked if I'd worn the sneakers yet, so I doubt she even knows I returned them .
 
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Did JAX email you telling you they were sending to the store for refund? That's really weird.
I ordered some sneakers and a strap from my local (1 hr away) SA during the recent 30% event and they shipped from her store with just the register receipt. I returned the sneakers to JAX using a return label from another order and a copy of the receipt. They processed the refund and sent the typical "we received your return" email. This was about 2 weeks ago. My SA didn't say anything last time I saw her, in fact she asked if I'd worn the sneakers yet, so I doubt she even knows I returned them .

Yep! Here is the email:
Hi,

Thank you for contacting us regarding your return.

Your order is being returned to the store for a refund. We would advise contacting the store directly for the status of your return.

Regards,
Meghann
Coach Customer Care

I called them and they said the same thing. I’m so upset. The return receipt was an online invoice with a return label. It doesn’t make any sense why they can’t just do it themselves. They didn’t give me a reason. I don’t know what else to do now other than to wait for the store to receive it, I guess. It’s shipping back to California so it can take a while for the store to receive it.
 
Yep! Here is the email:


I called them and they said the same thing. I’m so upset. The return receipt was an online invoice with a return label. It doesn’t make any sense why they can’t just do it themselves. They didn’t give me a reason. I don’t know what else to do now other than to wait for the store to receive it, I guess. It’s shipping back to California so it can take a while for the store to receive it.
Wow that is so strange of them to ship back to store! It costs them that much extra in postage. They make no sense.
 
Yep! Here is the email:


I called them and they said the same thing. I’m so upset. The return receipt was an online invoice with a return label. It doesn’t make any sense why they can’t just do it themselves. They didn’t give me a reason. I don’t know what else to do now other than to wait for the store to receive it, I guess. It’s shipping back to California so it can take a while for the store to receive it.
Yep! Here is the email:


I called them and they said the same thing. I’m so upset. The return receipt was an online invoice with a return label. It doesn’t make any sense why they can’t just do it themselves. They didn’t give me a reason. I don’t know what else to do now other than to wait for the store to receive it, I guess. It’s shipping back to California so it can take a while for the store to receive it.

This is bizarre! I’ve had things shipped to me by my SA from her store that is in another state and I’ve been able to return the items to JAX. I wonder if maybe they couldn’t process your refund for some reason? I just made a copy of the store printed receipt and sent the copy. I hope you get your refund quickly!
 
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This is bizarre! I’ve had things shipped to me by my SA from her store that is in another state and I’ve been able to return the items to JAX. I wonder if maybe they couldn’t process your refund for some reason? I just made a copy of the store printed receipt and sent the copy. I hope you get your refund quickly!
Thank you. I am crossing fingers I get my money back. I did do an exchange but that’s no excuse for this runaround. I will wait until the 17th and I’ll give the store a call. Sigh, what a headache.
 
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