Official Coach CHAT Thread!!!

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#5,746
I posted this is in the Merry Christmas thread - but it goes along with our Trader Joe's obsession, so I am putting it here as well. This will be one of my Christmas Eve desserts:graucho: - Happy holidays everyone - I am off to finish wrapping....

 
#5,748
lurkernomore said:
I posted this is in the Merry Christmas thread - but it goes along with our Trader Joe's obsession, so I am putting it here as well. This will be one of my Christmas Eve desserts:graucho: - Happy holidays everyone - I am off to finish wrapping....



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Oooo yum! Didn't see this at TJ's the other day. Of course I already did enough damage lol. They were out of the cookie butter!!! Ugh! Wanted a few for gifts. Bleh.
 
#5,749
lurkernomore said:
I posted this is in the Merry Christmas thread - but it goes along with our Trader Joe's obsession, so I am putting it here as well. This will be one of my Christmas Eve desserts:graucho: - Happy holidays everyone - I am off to finish wrapping....

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That looks yummy! Happy holidays! Looking forward to everyone sharing more TJ goodies in 2016 :)
 
#5,753
OK, so I got my phone order in the mail. I love the bag and I'm definitely keeping it (Crosby in Chalk), but I am slightly concerned about Coach's customer service overall.

When I made the phone order, I was informed I would receive an e-mail receipt with the tracking information--I never did. I had to call back to the store to receive this.

When I received the packaged (packaged very well in a box with gift bow, so I am quite appreciative of this), there was a handwritten tag in the bag (it was a return, which I knew from the beginning) and the 'receipt' sleeve only had a generic return slip placed inside.

I had no Order Receipt, no Packing Slip and no Invoice. So I called the store to get that but was informed they cannot re-print receipts and they cannot e-mail me a receipt.

I have no proof that I purchased a $400 bag. I called JAX and they also have no capabilities to print it. They asked if I was attempting a return--I am not--I simply want a receipt.

Is that considered bizarre in this day in age to want a receipt? I catalogue every item in my home (insurance purposes) and receipts are part of that catalogue proof, most especially for any item that is over $100.00.

They were cordial and polite at the shop (out of state) and at JAX, but it's very poor form to not be able to get a duplicate or original of one's receipt. I honestly think of this as some sort of tactic to cut down on returns (which I have no intention of doing).

It's left a very nasty taste in my mouth and I think this is my last Coach purchase for a long time.
 
#5,754
donutsprinkles said:
OK, so I got my phone order in the mail. I love the bag and I'm definitely keeping it (Crosby in Chalk), but I am slightly concerned about Coach's customer service overall.

When I made the phone order, I was informed I would receive an e-mail receipt with the tracking information--I never did. I had to call back to the store to receive this.

When I received the packaged (packaged very well in a box with gift bow, so I am quite appreciative of this), there was a handwritten tag in the bag (it was a return, which I knew from the beginning) and the 'receipt' sleeve only had a generic return slip placed inside.

I had no Order Receipt, no Packing Slip and no Invoice. So I called the store to get that but was informed they cannot re-print receipts and they cannot e-mail me a receipt.

I have no proof that I purchased a $400 bag. I called JAX and they also have no capabilities to print it. They asked if I was attempting a return--I am not--I simply want a receipt.

Is that considered bizarre in this day in age to want a receipt? I catalogue every item in my home (insurance purposes) and receipts are part of that catalogue proof, most especially for any item that is over $100.00.

They were cordial and polite at the shop (out of state) and at JAX, but it's very poor form to not be able to get a duplicate or original of one's receipt. I honestly think of this as some sort of tactic to cut down on returns (which I have no intention of doing).

It's left a very nasty taste in my mouth and I think this is my last Coach purchase for a long time.
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I've had this same problem when I ordered from a store but the order was sent from JAX. The payment was made to the store so they are responsible for printing or emailing the receipt. The order is shipped from JAX as if it is a gift. I don't think it is an intentional tactic to prevent returns. I would call back the store and speak to the manager. Did you check your spam folder for the email?
 
#5,755
whateve said:
I've had this same problem when I ordered from a store but the order was sent from JAX. The payment was made to the store so they are responsible for printing or emailing the receipt. The order is shipped from JAX as if it is a gift. I don't think it is an intentional tactic to prevent returns. I would call back the store and speak to the manager. Did you check your spam folder for the email?
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Yes, unfortunately, I have checked my spam folder and my e-mail inbox (the email account is specifically only for online orders, so I get 1 e-mail once or twice a month, if that) every day since I placed that order hoping to get the receipt/tracking number.

I will attempt to call the store tomorrow (I am sure they are sick of hearing from me, as this will be my near sixth call to them about this single order) to see if a manager is present.:D

Did you ever get a printed receipt?
 
#5,757
donutsprinkles said:
Yes, unfortunately, I have checked my spam folder and my e-mail inbox (the email account is specifically only for online orders, so I get 1 e-mail once or twice a month, if that) every day since I placed that order hoping to get the receipt/tracking number.

I will attempt to call the store tomorrow (I am sure they are sick of hearing from me, as this will be my near sixth call to them about this single order) to see if a manager is present.:D

Did you ever get a printed receipt?
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I can't remember if I pursued it much. One time I returned something that didn't come with a receipt. They were able to look it up in the computer by using my credit card number for a search. The SA I deal with now always emails me a receipt.
 
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