Official Coach CHAT Thread!!!

[madlin271]

I just want to share what a wonderful experience I had at Coach probably over a year ago. I loved my bag so much, but the leather was looking a bit crummy, so I actually went into my local store with the intention of dropping $300-$400 on a whole new bag. Boy, was I ever surprised when the SA was shocked at the state of my bag. I had just casually mentioned that my bag, a little over 1 yrs old, was looking a bit worn and I was looking for something new. She actually asked me if she could take it to show her manager, that it wasn't supposed to be looking like that after only a year. Her manager agreed that it was "defective", and oh my goodness. They let me pick out any new bag I wanted at the full retail value of my old one. They helped me out so much, treated me like a princess and helped me find the perfect bag, patiently waiting while I tried on 5 different ones. I chose one that was maybe $100 less than the value of my old bag (it was from their recent classics collection), and let me pick out a wallet to make up for the rest of the cost. I wasn't remotely expecting that sort of treatment, wowww! I look very young, so most SA's don't take me so seriously and often treat me like a child, or just completely ignore me! So yeah. Coach doesn't have the highest reputation amongst purse enthusiasts, but it will always hold a special place in my heart! /end cheesy story

two thumbs up to coach and their customer services!

 

[kaitydid]

I just want to share what a wonderful experience I had at Coach probably over a year ago. I loved my bag so much, but the leather was looking a bit crummy, so I actually went into my local store with the intention of dropping $300-$400 on a whole new bag. Boy, was I ever surprised when the SA was shocked at the state of my bag. I had just casually mentioned that my bag, a little over 1 yrs old, was looking a bit worn and I was looking for something new. She actually asked me if she could take it to show her manager, that it wasn't supposed to be looking like that after only a year. Her manager agreed that it was "defective", and oh my goodness. They let me pick out any new bag I wanted at the full retail value of my old one. They helped me out so much, treated me like a princess and helped me find the perfect bag, patiently waiting while I tried on 5 different ones. I chose one that was maybe $100 less than the value of my old bag (it was from their recent classics collection), and let me pick out a wallet to make up for the rest of the cost. I wasn't remotely expecting that sort of treatment, wowww! I look very young, so most SA's don't take me so seriously and often treat me like a child, or just completely ignore me! So yeah. Coach doesn't have the highest reputation amongst purse enthusiasts, but it will always hold a special place in my heart! /end cheesy story

What a great experience you had! It's always good to hear that Coach still treats their customers well. Coach's customer service is one of the many reasons why I keep buying from them.

 

[greenpixie]

Wow Goorimi, that is amazing customer service! What a lovely story. I agree, I come back to Coach again and again because of the wonderful associates.

 

[greenpixie]

I didn't want to start a whole reveal thread, so I'm just going to post here. My husband bought me the black Legacy soft wallet today while at the mall! I have the Rory in black and the matching Universal case, so I was really excited about the wallet... and the $50 off card I had didn't hurt either.

Happy Thanksgiving to me!

Aw, what a sweet DH. Happy Thanksgiving indeed! Are you liking the soft wallet so far?

 

[dichka]

Help! Posted my own link to my eBay auction on the sales and finds section Look at this on eBay:

MINT*COACH SIGNATURE PURSE*TOTE BAG*NO RESERVE!

http://******/TFMEHd
knowing I couldn't post my own so I'm sorry about that. But what is shocking me is that it was responded to as not being authentic! It was my own bag that I bought at the coach outlet a few years back. Is it possible that it can be fake from the coach outlet??

 

[dichka]

Help! Posted my own link to my eBay auction on the sales and finds section Look at this on eBay:

MINT*COACH SIGNATURE PURSE*TOTE BAG*NO RESERVE!

http://******/TFMEHd
knowing I couldn't post my own so I'm sorry about that. But what is shocking me is that it was responded to as not being authentic! It was my own bag that I bought at the coach outlet a few years back. Is it possible that it can be fake from the coach outlet??

Meant to say "not knowing" my phone is being glitchy all day sorry

 

[Bbyjill]

Dose anyone know how much of a difference between crimson and dark cherry. Here is the shoes in dark cherry, can't find a bag in this exact colorI like

 

[LuckyLittleLucy]

Was shopping in London this week and went into the regent street store to look around. Never been to a coach store so I was pretty excited. It was gorgeous in there. They had a good selection and the staff were really nice. Also, I found the prices to be great for such good quality leather.

 

[Dawn]

Hi! Does the legacy large duffle come in sunflower or only the regular size? Thank you!

 

[sugarcrystal8]

Hi all! Complete newbie here and I bought my first designer bag today so i know there's no turning back after this, LOL.

So my first purchase was a Coach Mini Rory bag in fuschia! I'm so in love with it and I'm happy to find this forum with other crazy bag lovers too. I had been trying to decide for almost a year about what would be my first purchase and I was going back and forth between a few brands, but Coach kept pulling me in.

 

[whateve]

Hi all! Complete newbie here and I bought my first designer bag today so i know there's no turning back after this, LOL.

So my first purchase was a Coach Mini Rory bag in fuschia! I'm so in love with it and I'm happy to find this forum with other crazy bag lovers too. I had been trying to decide for almost a year about what would be my first purchase and I was going back and forth between a few brands, but Coach kept pulling me in.

Welcome to the forum where the motto is "shallow obsessions strongly encouraged!" The mini Rory is so cute and I love that color. I agree about Coach pulling you in - I have looked at a lot of other brands but I keep coming back to Coach.

 

[whateve]

I had a weird Coach dream last night!
I was in an airport looking for a bathroom and I found a Coach counter so I stopped to look. They had a lot of purses I didn't recognize, including a Willis made of natural colored canvas. The SA told me they had a promotion going on. You got a free tee shirt if you put a tee shirt on a giant shrimp. So I put my purse down and put the tee shirt on the shrimp. The shrimp was about a foot and a half long and actually had tiny arms that I could put in the sleeves. So when I finished doing that, my purse was gone. I started getting panicked and eventually I yelled at the SAs for letting my purse get stolen. When I was yelling my hands were flying in the air, and one of the SAs bit my finger. Then I said I was going to sue. She immediately got apologetic and brought out a shopping cart with a couple of new bags, including the dragonfly duffle (which I already own). Then she was trying to give me purses that had stuff inside but I kept saying that those weren't mine. At first, I was pretty happy that I was getting new bags for free, then I thought about losing my gorgeous purse, wallet and all my Coach accessories that were inside, not to mention all my credit cards and my license, and decided that the new stuff didn't make up for that.

 

[sugarcrystal8]

Welcome to the forum where the motto is "shallow obsessions strongly encouraged!" The mini Rory is so cute and I love that color. I agree about Coach pulling you in - I have looked at a lot of other brands but I keep coming back to Coach.

I'm glad I'll feel at home here since none of my friends have been bitten by the designer handbag bug. I think they think I'm crazy, LOL.

There is a mini list going now for my next coach purchase - Molly or larger Rory possibly! For now I don't normally use large bags, so the mini was a perfect size for me.

 

[ecj*waxy]

I had a weird Coach dream last night!
I was in an airport looking for a bathroom and I found a Coach counter so I stopped to look. They had a lot of purses I didn't recognize, including a Willis made of natural colored canvas. The SA told me they had a promotion going on. You got a free tee shirt if you put a tee shirt on a giant shrimp. So I put my purse down and put the tee shirt on the shrimp. The shrimp was about a foot and a half long and actually had tiny arms that I could put in the sleeves. So when I finished doing that, my purse was gone. I started getting panicked and eventually I yelled at the SAs for letting my purse get stolen. When I was yelling my hands were flying in the air, and one of the SAs bit my finger. Then I said I was going to sue. She immediately got apologetic and brought out a shopping cart with a couple of new bags, including the dragonfly duffle (which I already own). Then she was trying to give me purses that had stuff inside but I kept saying that those weren't mine. At first, I was pretty happy that I was getting new bags for free, then I thought about losing my gorgeous purse, wallet and all my Coach accessories that were inside, not to mention all my credit cards and my license, and decided that the new stuff didn't make up for that.

HaHaHa!!! I laughed out loud at the shrimp's tiny arms and the SA biting your finger. :lolots:

 

[kaitydid]

I had a weird Coach dream last night!
I was in an airport looking for a bathroom and I found a Coach counter so I stopped to look. They had a lot of purses I didn't recognize, including a Willis made of natural colored canvas. The SA told me they had a promotion going on. You got a free tee shirt if you put a tee shirt on a giant shrimp. So I put my purse down and put the tee shirt on the shrimp. The shrimp was about a foot and a half long and actually had tiny arms that I could put in the sleeves. So when I finished doing that, my purse was gone. I started getting panicked and eventually I yelled at the SAs for letting my purse get stolen. When I was yelling my hands were flying in the air, and one of the SAs bit my finger. Then I said I was going to sue. She immediately got apologetic and brought out a shopping cart with a couple of new bags, including the dragonfly duffle (which I already own). Then she was trying to give me purses that had stuff inside but I kept saying that those weren't mine. At first, I was pretty happy that I was getting new bags for free, then I thought about losing my gorgeous purse, wallet and all my Coach accessories that were inside, not to mention all my credit cards and my license, and decided that the new stuff didn't make up for that.

The shrimp was the best part of your dream!