Scarves Ode to Parures de Samouraïs

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#1,879
Sickgrl13 said:
For anyone that receives a defective PdS CSGM from H.com, my SA confirmed that it has to go back to H.com and the boutique will not accept it at all. Good news is, the boutique has a replacement now waiting for me!
Click to expand...


Has the defective shawls been that high of number that they are refusing them? I am now worried that this maybe an issue not worth getting involved with....:wondering
 
#1,880
Julide said:
Has the defective shawls been that high of number that they are refusing them? I am now worried that this maybe an issue not worth getting involved with....:wondering
Click to expand...

I think returns are a difficult subject and different people get treated differently at different times at different stores

Last time I exchanged a scarf , not defective , just wrong color , the floor manager had to ok it, maybe he had not had a lot of returns that month which is why he allowed it

Clearly Hermes keeps track of the number of returns, like a batting average
 
  • Like
Reactions: andee, BBC, litchi and 1 other person
#1,881
marietouchet said:
I think returns are a difficult subject and different people get treated differently at different times at different stores

Last time I exchanged a scarf , not defective , just wrong color , the floor manager had to ok it, maybe he had not had a lot of returns that month which is why he allowed it

Clearly Hermes keeps track of the number of returns, like a batting average
Click to expand...
Interesting. I wish their policy was a little more clear cut....thank you for the information.:flowers:
 
#1,882
Julide said:
Interesting. I wish their policy was a little more clear cut....thank you for the information.:flowers:
Click to expand...

Hmmm you got me thinking ... There are several questions.

Exchange policy -want to trade for something else - that does not impact sales figures

Return policy - I want my money back , that does impact someone’s sales figures

Replacement policy - replacement needed for defective merchandise .... ooohhh very touchy since this presumes that defective merchandise was produced
 
  • Like
Reactions: papertiger, Cookiefiend and Julide
#1,883
BBC said:
I'm a bit peeved that I am not getting cw06 this week. Was supposed to pick it up today or tomorrow. Wall Street has gotten no PDS in so far, my SA was having it sent from Short Hills (all approved) and at the last minute Short Hills reneged. They had several, and now almost a week later all are on hold. SA and SM were surprised and a little miffed. I am literally dreaming about this 06. If anyone has one on hold at Short Hills and declines, please tell SA to send it to Wall Street (as they are supposed to do if any of those holds don't sell). Thank you! Now back to waiting...
Click to expand...

That’s weird! I tried on 06 at Wall Street back in February. I have a great SA in riverside nj if you need someone there.
 
  • Like
Reactions: BBC
#1,884
cavalla said:
litchi, I haven't seen CW 10 irl yet but based on the photos shared by other tpfers so far, I think for someone that has a decent collection of H scarves, meaning, having a good mix of some pieces that one can alway grab and go and some that require some thoughts being put into, I would go for the CW 10 if I have to choose only one. I remember gray and blue work well for you, so I would think you might have some that work well for you already in your collection. I find CW 06 very easy to wear, and needless to say, gorgeous, that blue is tdf, but it's easier to find another blue and gray but we don't see color combos like CW 10 in a good balance that often. Unless there are some colors on CW 10 that definitely don't work for you and cover a fairly big portion of it, then that's a no. Doesn't matter how pretty a scarf is, it has to work for the wearer. Otherwise I think CW 10 is more unique for a collector.
Click to expand...

You summarized this perfectly! Deciding between cw 06 and cw 10 was also a very difficult decision for me. I chose cw 10 and do love that the colours are not as common as other colours that play themselves year after year. As you say, it does need to compliment your complexion and wardrobe.
But wow, I am in love with every cw I see on this forum and I wish I could buy them all !!!
 
  • Like
Reactions: excessbaggage, grapegravity, BBC and 1 other person
#1,886
litchi said:
Thank you for your expert assessment, dear cavalla! :hugs: You mentioned all the reasons I had in mind for cw10. This combination feels envigorating and refreshing, doesn't it? Much like that neon cw13 PdS silk that was instant love and just worked inexplicably. :amuse: I'm now excited to get it!
Click to expand...

Dear litchi, I'm no expert, but glad that helped. :hugs:
 
  • Like
Reactions: litchi
#1,887
Coconuts40 said:
You summarized this perfectly! Deciding between cw 06 and cw 10 was also a very difficult decision for me. I chose cw 10 and do love that the colours are not as common as other colours that play themselves year after year. As you say, it does need to compliment your complexion and wardrobe.
But wow, I am in love with every cw I see on this forum and I wish I could buy them all !!!
Click to expand...

They're really not making it easy for us this season... :facepalm:
 
  • Like
Reactions: Coconuts40
#1,889
cavalla said:
Dear litchi, I'm no expert, but glad that helped. :hugs:
Click to expand...
I value your opinion, cavalla! For all the months and hours we've spent discussing PdS cw's in tPF, how could I not? :amuse:
Coconuts40 said:
You summarized this perfectly! Deciding between cw 06 and cw 10 was also a very difficult decision for me. I chose cw 10 and do love that the colours are not as common as other colours that play themselves year after year. As you say, it does need to compliment your complexion and wardrobe.
But wow, I am in love with every cw I see on this forum and I wish I could buy them all !!!
Click to expand...
I'm really trying to be more resolved to only get one more, if ever. Thank you for your thoughts, Coco!
 
  • Like
Reactions: cavalla and Coconuts40
#1,890
Sickgrl13 said:
For anyone that receives a defective PdS CSGM from H.com, my SA confirmed that it has to go back to H.com and the boutique will not accept it at all. Good news is, the boutique has a replacement now waiting for me!
Click to expand...

Julide said:
Interesting. I wish their policy was a little more clear cut....thank you for the information.:flowers:
Click to expand...

marietouchet said:
Hmmm you got me thinking ... There are several questions.

Exchange policy -want to trade for something else - that does not impact sales figures

Return policy - I want my money back , that does impact someone’s sales figures

Replacement policy - replacement needed for defective merchandise .... ooohhh very touchy since this presumes that defective merchandise was produced
Click to expand...

When I had to return / exchange my not in pristine condition online order last year, I confirmed with the customer service that we could return or exchange in any boutique. I checked which boutique had the scarf and went there. They said they didn't have it after they knew what it was about and sent me to another one that they saw had a few in stock. I went there, after understanding the situation, the SA spoke to the manager and they said it would be better that I send it back and get my refund. They could however get me a replacement for me to purchase. From the way they handled it I tend to believe that it has something to do with the fact that it might impact their sales so they didn't like to accept it and there's probably no standard procedure in place internally so by accepting these returns, it might turn into their problems. So the stores reject the returns, even thought they probably shouldn't. That's my guess.
 
  • Like
Reactions: Pautinka and Julide
You must log in or register to reply here.
Top