Scarves Ode to Ex-Libris en Kimonos
- Thread starter Chez Capri
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I'm happy to report that CW05 also found its' way into my home today
I was very lucky to find the last one in the Frankfurt store.
Sadly a lot of my beloved H items were stolen when a drug addict run through my train just after I got on it and stole my overnight bag
MaggyH
I am so sorry to hear this. I hope new H items find their way to you soon!!
Thank you fro clarifying it. That is really sad for me. Well... I have to go through eBay then, I can't justify to keep it in the closet.
thank you Scarf Addict! hmmm..i was on bond st on saturday afternoon wearing this exact shawl
I have this in colorway #1 and I am so in love with the pattern that I made it the screensaver on my office computer. So I get to see it even when I am not wearing it. 
so sorry to hear this MaggyH..most important thing is you are unharmed.
MaggyH
Thank you
I believe it is 10 days for in-store purchases and 30 day return online.REALLY?We cannot go now and exchange our scarves any time we want, as it used to be?!?
The 30 day return online is for the US website, so I don't know if the Aussie website has the same policy.
Are you in the US? Can US customers order from the Australian or European websites?
There are some items on those sites that I would LOVE to order, but I thought the websites were country specific.
This is not specifically about ExLenK but does apply to the issue of current corporate policy regarding returns. I just had a massively disappointing experience with a charge-send for the current season's C'est La Fete. I have learned the hard way that it is imperative that items sent from the boutique be inspected immediately. So as soon as the FedEx guy handed me the box, I tore it open and lo' and behold, there was a pulled thread. How heartbreaking- and this was the much anticipated cw12. So I immediately called the boutique of origin- they told me to send it back. Not very contrite but the kicker? I would have to accept a gift card or an exchange- it is now corporate policy to never refund money to the cc even when it is their fault. After a lot of haggling and an alleged call to corporate, the store mgr agreed to put the money back on the card. Hopefully this will serve as a warning- when you do a charge-send, you must be very, very careful and inspect immediately. And be prepared to not get your money back without an argument.
So is it for returns AND exchanges or for returns only?
I'm in the US, and you are right, H sends goods only within a country of a website belongs to. So that scarf was bought by my Australian friend, she then sent it to me (a bit complicated, I know! plus Australian prices are much higher!), but took her sweet time, so I got the scarf a month after it was sent to my friend's address.
Totally wasteful experience, but now I know better!
Ouch! That is a very unpleasant discovery, on both accounts! Was it a shawl or silk twill? How smart of you to inspect it immediately, I would probably find out much later.
Ouch! That is a very unpleasant discovery, on both accounts! Was it a shawl or silk twill? How smart of you to inspect it immediately, I would probably find out much later.
It it the 70CM silk twill/vintage from the mens' collection. Only one in the country so very upsetting. I did not realize Hermes had become even more restrictive/draconian with their return policy. The sneaky thing about gift cards is that the money stays in the company and people lose them or lose track. I was not going to stand for anything less than a refund to the cc esp. since I had been disappointed and inconvenienced returning the poor damaged scarf.
I once waited 3 days to inspect a bag sent from LV- I tried to return it locally and it was refused- the mgr said it was not in saleable condition- there was a tiny spot on the bottom. What? I had just received it and it was only taken out of the box once to look at it and not like it. Infuriating- so it had to go back to the store of origin. I also ended up filing a dispute with my cc because of the grief the merchant gave me. I understand this goes on quite a bit- that merchants take advantage of charge-sends to get rid of flawed or shop-worn merchandise. I rarely have items shipped from stores like Hermes and LV anymore. Pity.
Same here- I only do charge-sends on Hermes from BG. I rarely have items sent to me from the boutiques now. It is just too much trouble and sadly, there is arrogance and dishonesty out there.
So is it for returns AND exchanges or for returns only?
I'm in the US, and you are right, H sends goods only within a country of a website belongs to. So that scarf was bought by my Australian friend, she then sent it to me (a bit complicated, I know! plus Australian prices are much higher!), but took her sweet time, so I got the scarf a month after it was sent to my friend's address.
Totally wasteful experience, but now I know better!
For the website, it's 30 days returns and exchanges.
I assume the 10 day window at the boutique is for exchanges or store credit - I don't think the boutique allows returns for refund.
Perhaps someone can chime in this. It certainly wouldn't hurt to try to exchange it. They may have someone waiting for the item you are returning, so they may be willing to bend the rules. Hope it works out for you!
So is it for returns AND exchanges or for returns only?
I'm in the US, and you are right, H sends goods only within a country of a website belongs to. So that scarf was bought by my Australian friend, she then sent it to me (a bit complicated, I know! plus Australian prices are much higher!), but took her sweet time, so I got the scarf a month after it was sent to my friend's address.
Totally wasteful experience, but now I know better!
It is exactly the same in Australia - if you buy from the website, you can get a refund/ exchange within 30 days, however it you take it directly back to a store, you can ONLY get a store credit.
Hermes stores do not EVER give out refunds.
The website is a bit more flexible because they understand you cannot actually inspect/ touch/ feel what you order. That's why I prefer ordering via the website if I can, because I know I can change my mind and get a full refund, no questions asked. But of course, you need to pay return postage. HTH!