Odd leather smell

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#91
BegforBag said:
So sorry to hear that you have the same problem. But you are lucky that your SA & SM are willing to contact the Hermes VP & Paris regarding your issue. May I ask if you are located in the US?

I brought my bag back to the boutique. I tried talking to the SA & SM, brought the bag in, they even kept the bag for a few days to evaluate.
They told me they kept smelling the bag over few days but they don't smell anything.

And they said they talk to the regional people & nobody heard anything like that before about bad smelling bag. They couldn't smell anything on the bag. the strange thing is that i smell the bag myself in the boutique after they kept it for a few days, & I couldn't smell it anymore. And since i can't smell it in the boutique as well so i can't really argue my case. They refuse to send the bag to Paris. So I decided to take it back home. here's the kicker, after being back home a few days, the smell came out again from the bag when i pressed my nose up on the leather. Sigh.... I don't really know what to do with it anymore....
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This just isn't right! I know that others have had the same issue - it doesn't smell when they take the bag in, so how do you prove it? According to others on here, the smell does come and go. Maybe you can push your SM to contact someone above the regional level? According to my SA it definitely is an issue that "the people in Paris" are aware of.

I do live in the US. I've been told by my SA that many of his customers are not local, so even though I don't spend the kind of money that some of the Hermes people on here do, I think they value me as a local customer and want to make me happy. I always get the best service there and I feel they really do go above and beyond, especially compared to how some are treated in their boutiques. But it shouldn't matter how much money you spend, or how busy or popular the boutique is. The fact is that these are expensive bags and customer satisfaction should be of the highest priority.

Please give it another try!
 
#92
I'll keep you all posted...but I'm so glad I stumbled on this thread! I was on the 'what is you last purchase' thread and it was mentioned. So I searched. Thank you all for your support. I hope my bag can be sent back to Paris, but if it is smelly only in hot environments, Paris in Feb isn't going to be much help!
 
#93
Kacero said:
I'll keep you all posted...but I'm so glad I stumbled on this thread! I was on the 'what is you last purchase' thread and it was mentioned. So I searched. Thank you all for your support. I hope my bag can be sent back to Paris, but if it is smelly only in hot environments, Paris in Feb isn't going to be much help!
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True, but if your SA writes on the document to Paris to test for scent in under a heat lamp it will smell. This is what my SA did for me. Hope that helps.
 
#95
Nico_79 said:
True, but if your SA writes on the document to Paris to test for scent in under a heat lamp it will smell. This is what my SA did for me. Hope that helps.
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For sure! I just dropped my bag off and on the order form my SA wrote that the bag must be evaluated under heat. Both he and the SM smelled it and confirmed that it does indeed smell like skunk (I held it in front of the heat vents in the car on the way there) and they insisted that it be sent back to Paris. They are requesting the same SO and that a rush be put on it. I'm just hoping that the powers that be in Paris go along with the request.

I hope to hear some good news for the rest of you.
 
#97
etoile de mer said:
I hope Hermes deals with this promptly, as this is completely unacceptable!

Is there consensus as to which types of leathers are affected?
And does anyone know when this issue began?

Hoping for a speedy resolution, for all those affected! :heart:
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To those affected, could you note:

Type of Leather -
Date Stamp Letter -

This must be due to some change in how Hermes prepares the leather.
Perhaps gathering this info will help bolster the cases of those affected, and help those of us considering purchases.
 
#98
etoile de mer said:
To those affected, could you note:

Type of Leather -
Date Stamp Letter -

This must be due to some change in how Hermes prepares the leather.
Perhaps gathering this info will help bolster the cases of those affected, and help those of us considering purchases.
Click to expand...

An excellent idea!!

I have just read this thread and I am so very sorry for those of you who are having to deal with this. I hope that all of your issues are taken care of and those which are having difficulties with their stores, to please report back so perhaps others can offer advice on what other options they may have.:flowers:
 
#103
etoile de mer said:
Many thanks ladies! :flowers:
Hopefully as more add their info, we can make sense of this!
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Yes. One thing to note: The smell we refer to is an UNBEARABLE smell. It is strong and makes itself know when it wants to. There is absolutely NO need to have to stick your nose into the leather to smell it. When it wants to release this "smell", in its worst case scenario, you just need to be in close proximity (meaning a couple feet away) and you can smell it. It is not a smell to be confused with regular H leather or that of other leather products which tend to have their own type of scent.
 
#105
glamourbag said:
Yes. One thing to note: The smell we refer to is an UNBEARABLE smell. It is strong and makes itself know when it wants to. There is absolutely NO need to have to stick your nose into the leather to smell it. When it wants to release this "smell", in its worst case scenario, you just need to be in close proximity (meaning a couple feet away) and you can smell it. It is not a smell to be confused with regular H leather or that of other leather products which tend to have their own type of scent.
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Many thanks for the additional info, glamourbag!

Yes, it seems important to note that the offensive odor is not described as being like any of the normal and expected Hermes leather odors. Some have described it as being an unbearable skunk-like odor. Is that the general consensus?

And for some, the item has to heat-up to emit, while others note the odor regardless of temperature. Very perplexing!
 
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