Odd leather smell

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#2,431
purselover888 said:
Report: I turned in my "affected" bag last week, and my amazing SA managed to replace it with my *DREAM* replacement bag in just one week!!!!!!

I'm so happy and grateful for the way my SA and SM handled my situation, and I wish the same swift and joyful resolution for everyone that has been impacted.
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purselover, congrats and that's great news compared to the way skunk bags were handled by H a year ago.
 
#2,432
I just turned my skunk noir 30 b yesterday to the store. Got a call from store today and they are willing to offer me a store credit. I refused and mentioned to them that I am willing to wait for the exact bag to come. Then they offered me a refund (back to the credit card). They don't seem to get my point that I want the exact same bag minus the smell. I will go to the store to talk to the SM Monday and see what they can do to resolve the issue.
 
#2,433
warmhaus said:
I just turned my skunk noir 30 b yesterday to the store. Got a call from store today and they are willing to offer me a store credit. I refused and mentioned to them that I am willing to wait for the exact bag to come. Then they offered me a refund (back to the credit card). They don't seem to get my point that I want the exact same bag minus the smell. I will go to the store to talk to the SM Monday and see what they can do to resolve the issue.
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Oh no! Stay strong!! Sounds like they are now having trouble meeting demand for remaking bags thanks to all the press and influx of returns. UGH.
 
#2,437
warmhaus said:
I just turned my skunk noir 30 b yesterday to the store. Got a call from store today and they are willing to offer me a store credit. I refused and mentioned to them that I am willing to wait for the exact bag to come. Then they offered me a refund (back to the credit card). They don't seem to get my point that I want the exact same bag minus the smell. I will go to the store to talk to the SM Monday and see what they can do to resolve the issue.
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How ridiculous of them to offer you store credit for something that was entirely their fault.
 
#2,440
I try not to worry about my new orange K in togo. It had just arrived from Paris to my store when I picked it up last week and I hope it was newly made and tested before sent off to the store. The sun has not come out for the past 1,5 week so I´ve not been able to check. It is the winter season approaching so it might be 6 months until long sunny days. I don´t want to expose it to sun unless necessary either because of risk of fading colour.
 
#2,441
Nahreen said:
I try not to worry about my new orange K in togo. It had just arrived from Paris to my store when I picked it up last week and I hope it was newly made and tested before sent off to the store. The sun has not come out for the past 1,5 week so I´ve not been able to check. It is the winter season approaching so it might be 6 months until long sunny days. I don´t want to expose it to sun unless necessary either because of risk of fading colour.
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Crossing my fingers for you too Nahreen!
 
#2,442
cr1stalangel said:
Crossing my fingers for you too Nahreen!
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Thank you. Hopefully I´ll be able to get an opportunity to take her out sometime this winter for a stroll in town and then we´ll see what happens and I wish for the best.

If not it will have to wait until spring and will in the mean time enjoy the beauty of my K in the closet. Hopefully by then H has managed to replace most/if not all of the affected bags and found a resolution to their production problems so if a replacement is needed I won´t end up getting a stinker.
 
#2,443
klynneann said:
A BE Kelly wallet in epsom that I received from h.com just a week ago was skunky...
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Dear klynnean,

I have just purchased an epsom wallet from H.com and just wanted to ask you how did you determine that yours was skunky? I have done the sun test, I placed the wallet on my car dashboard in direct sunlight for about 10-15min, there was no obvious bad smell, in fact I smelled nothing (unlike some of the skunky bags that were described on TPF). When I put my nose directly touching and sniffing the leather, it did smell a little bit odd, maybe a tinge acrid smell? Otherwise, there is no smell.
There's no skunk where I am from and I don't know how pot smells :wondering... Was your skunk wallet smell overpowering, ie obvious smell without putting your nose to it?
Would really appreciate it if you could share your experience. Thank you so much!
 
#2,444
Beekelly said:
Dear klynnean,

I have just purchased an epsom wallet from H.com and just wanted to ask you how did you determine that yours was skunky? I have done the sun test, I placed the wallet on my car dashboard in direct sunlight for about 10-15min, there was no obvious bad smell, in fact I smelled nothing (unlike some of the skunky bags that were described on TPF). When I put my nose directly touching and sniffing the leather, it did smell a little bit odd, maybe a tinge acrid smell? Otherwise, there is no smell.
There's no skunk where I am from and I don't know how pot smells :wondering... Was your skunk wallet smell overpowering, ie obvious smell without putting your nose to it?
Would really appreciate it if you could share your experience. Thank you so much!
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If you must try this hard (and still smell nothing) don't you think it's OK?
Fingers crossed for you. This has been upsetting for so many and how sad that everybody now needs to worry so much and go to such lengths to determine whether they have a stinker or not.
 
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