NYC H - Rude??

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Funny that you mentioned this. I have a friend who is in the retail business, and he told me never judge the book by the cover. I also remember reading from this forum the same message too. IMHO I think you should do whatever you want! Go in if you feel like it! You are the customer after all!!!

xiaoxiao, ITA! Unfortunately, many SA's in luxury retailing don't subscribe to the same philosophy. I have very particular stores in Boston that are my go-to's for shopping - there is one luxury goods store where the SA's are SO rude, I wouldn't dream of giving them my business. They only pay attention to you if you are totally dressed to the nines. Not a good business practice, IMO.
 
I must say I was at the H store in Boston and the SA I had was not the friendliest. I wore my Birkin, I was dressed casual but nicely, but she was not friendly. I got a scarf and a tie for DH but she acted like she was doing me a favor.

NYC Madison I've been to and I had good service, very attentive even though they were way more busy than the Boston store.

The one I usually go to well they know me so I always get very nice service.

But in NYC and I'm a native NYer, I must say that what you wear does matter unless the sales people know you, regadless of the store, that has been my impression.

I know they size you up, totally. I was actually told this by a sales person (not H store) that that store sizes up the people who come in and judge if they are buyers or browsers. I don't care for that attitude, a browser could turn into a buyer and a buyer could just be browsing.
 
I used to work on the Upper East Side. During lunch time I loved to browse those boutiques. That's when I learned how snotty SA's could be, but I am not saying all of them are.
And when I was entering the store (any one of those posh names) for the first time, they openly sized you looking over from shoes to the top. I usually wore a business attire of the nice sort, but not chanel or vuitton (clothes). And I loved good bags and shoes, so it could be prada, gucci, chanel, charles jourdan. And SA's asked questions, like what name is your bag? As if they didn't see by the logo. But after the first couple of purchases you could be counted as a regular. Now, that I do not work there anymore I could enter Hermes Madison in any type of clothes, like sundress or slippers, but of the nice sort, and they know me, and who I am. But if my SA is not around, someone who is new follows on my steps looking with suspicion as if I am here to steal something and run.
I would say that the Wall street is more ********ic in that sense, they really do not pay attention to how you dress and they try to accomodate you regardless. The only exception is that bored to death male SA, that clearly displays how much he wants you to stop bothering him and leave him to daydream.
 
Thank you lovely ladies for your input and advice! :tup:

I stopped by two weekends ago, it's not my regular H store, but I was with a friend and she wanted to browse. I didn't do any major shopping that day like B or K bags, just a few scarves and bracelets. The SA was very friendly and helpful. It was a good shopping experience.

So it was probably just that particular SA I got on the phone that day, perhaps a combination of a tiring workday and too many people calling and starting the conversation with Birrrr. :p
 
Funny that you mentioned this. I have a friend who is in the retail business, and he told me never judge the book by the cover. I also remember reading from this forum the same message too. IMHO I think you should do whatever you want! Go in if you feel like it! You are the customer after all!!!

I totally agree!

I worked at a high-end dept. store several years ago and the first thing I learned was that you cannot tell how much money a person will spend based on the way they are dressed. The people who wore expensive clothing and carried designer handbags were usually the most frugal and tried to get discounts and freebies. The people who were dressed more casually almost always were the bigger spenders.

I can't figure out why some SAs are rude to customers. When I worked in retail, I always treated every customer with the same amount of friendliness and respect, whether they were wearing Chanel or something from the Jaclyn Smith line at K-Mart. The customers were in the store shopping; I was there working. I don't know about other SAs, but when I worked in retail, I certainly couldn't afford to shop in the store.
 
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