My frame bag 23 is here! The bag itself is perfect but arrived without the hang tag and a dust bag. Called CS and they told me to ship it back for an exchange, which wouldn’t work since the bag is sold out now.
Then she recommended i go to a store to get it sorted, she says I can go to the Bloor store in Toronto which requires a 4 hour flight

In the end I said that’s fine, if I have time I’ll take it to my local store and see if they can do anything. Neither is a big deal but would be nice to have them. She offered me another 20% off for my trouble so I can’t complain!