This really is (almost) unbelievable.
I'm so sorry this happened to you. I can certainly sympathize. I am having flashbacks to Sept. 13th and the way they handled my orders then--cancelled for no reason, delayed then cancelled, and (my favorite) cancelled an item then relisted it for sale immediately after. I got one really great CS rep and one really bad one the two times I bothered to call. It sounds like you spoke to the same bad one I did unfortunately. (I actually opted at the beginning of the call to take a customer service survey after the call. When I held for to be transferred to the survey, I was promptly disconnected. I guess they already know how their CS reps are doing).
I just noticed they removed all the MfT items from the site this morning. I placed my last order around 5pm last night. I just thought how lucky I was to have placed the order then. But when I looked in my account they cancelled everything.
Really, it is the worst customer service I have ever encountered with online orders. I hope you can somehow get your orders (maybe with the help of UPS?).
thankyou!!!! but guess what?! my order came!! i dont know how but it came! The address is incorrect on the packaging but UPS still shipped it to me..target was of no help at all. well i called target last night (4th time) after calling UPS. I called UPS (after i saw my package arrived at my local UPS facility since thats what they told me to do during a previous phone call) and asked them if they can somehow someway hold my item, change the address or contact target (thats what target told me to do). They said they were unable to change it or hold it at their facility. I said ok and thanked them for their time. Then i called target back and complained to them. They kept saying there was nothing they can do..then after sorta complaining more, the CS representative said she would sent a request to change the address and that it'll take 24-48 hours. Why couldn't she have done that earlier? I practically had to beg her to do it!! I wasn't going to not get my precious missoni items. I think i got lucky when receiving my items today. I don't think the request from target really had an affect on it because the request would take 24-48 hours..sooo when i got the news that my package arrived at home, i was soooo excited!! i was finally done calling target and UPS and can enjoy my missoni items in peace!
I hope everyone got their items and are enjoying looking at them like me!! I am officially done with buying missoni for target. on to the regular missoni line! (just kidding, i gotta enjoy wearing my MfT clothes first).
Congrats Paradise!!!
There may still be hope for me! I'm keeping my fingers crossed!
i hope you enjoy your items and get them soon!!