This really is (almost) unbelievable.
I'm so sorry this happened to you. I can certainly sympathize. I am having flashbacks to Sept. 13th and the way they handled my orders then--cancelled for no reason, delayed then cancelled, and (my favorite) cancelled an item then relisted it for sale immediately after. I got one really great CS rep and one really bad one the two times I bothered to call. It sounds like you spoke to the same bad one I did unfortunately. (I actually opted at the beginning of the call to take a customer service survey after the call. When I held for to be transferred to the survey, I was promptly disconnected. I guess they already know how their CS reps are doing
).I just noticed they removed all the MfT items from the site this morning. I placed my last order around 5pm last night. I just thought how lucky I was to have placed the order then. But when I looked in my account they cancelled everything.
Really, it is the worst customer service I have ever encountered with online orders. I hope you can somehow get your orders (maybe with the help of UPS?).
I totally understand your disgust with Target.com! I have an order for 2 MFT hand towels and the b/w bath rug that have already been delayed TWICE!! I absolutely hate that you have no clue if the item that you are really ordering is truly available even if it says "IN STOCK" when you place your order! I spoke with CS about my order and they refused to let me cancel the items since their system would not allow them to do so. Complete BS if you ask me.I will be moving soon and was hoping to get the items before I'm completely out of my home. I don't want to keep coming back to my old home looking for my packages, especially when I made sure to order weeks ahead of my move-out date. I've finally learned my lesson with Target.com as there is no consistency with their systems. I will have to try my luck in the stores with Jason Wu because I will NEVER order from Target.com again!!!!
I tried to cancel an order (when the price dropped) too, but was unable to do so. I also had a delayed item that I approved a new date for and of course today they cancelled-- I guess because they decided to remove all the Missoni items for sale. But it would have been nice if they actually honored the orders that were placed before they decided to remove the items. I wonder if they abruptly decided to remove the items to prevent people from buying at the lower price and returning. Wouldn't it have been better for them just to offer a one-time price adjustment?
I also had one item cancelled and five minutes later it was back "in stock" on their site. I quickly reordered (and it went out of stock). And the item actually shipped! I have the bad feeling that many cancellations are due to human error in processing. Anyway, I hope you get your order.
After all the 9/13 grief they got, they should never have to cancel another order again!
I'm happy that the items I'm waiting on were impulse buys anyway! I've been lucky to receive all of the items that I really wanted from the collection. This MFT debacle truly showed how inefficient and inconsistent Target.com really is!
(Perhaps they should have set the date to send everything to charity after they fulfilled the final orders--lol). It is amazing isn't it? I remember all of you from day one with the same things happening again and again. I guess I'm used to it by now (but, yes, a little frustrated, annoyed, etc.). I now assume these things will happen with my orders from Target. Fortunately, I usually don't buy collabs, so maybe my suffering will finally be over-lol. If any designer I love ever does a good collaboration, I hope it's with Walmart or some other store.
