New Loulou from Neiman Marcus came damaged
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Ok. I just received my third one. I think NM really tried this time because there is no glue or scratches anywhere on the bag!
But maybe this experience made me extra paranoid about this bag. Am I just being too crazy for noticing this weird stitching? Looks like leather is pulled differently in a few places.
I am almost ready to accept this as my loulou just wanted to check my sanity. Thank you!!
But maybe this experience made me extra paranoid about this bag. Am I just being too crazy for noticing this weird stitching? Looks like leather is pulled differently in a few places.
I am almost ready to accept this as my loulou just wanted to check my sanity. Thank you!!
That may be true! Guess I should feel lucky then, all 4 items I’ve ordered have been great.
Are those darker spots under the stitching just shadows? If so, then I’d say it’s good.
Yes, they are shadows; all the other stitch lines are straight so they don’t have shadows like this one.
This particular line has these shadows.
Ok, I think I have become crazy over the two failed bags. I am keeping this one!
I think your bag is fine. Also, I think the Loulou is the best bang-for-buck Saint Laurent style.
Thank you so much for calming me down.
Ok, last question!
Is the zipper pull supposed look dull/tarnished? If not, is there a way to clean/polish it?
The zipper pull didn’t come covered. (The last two bags I returned had zipper pulls covered so I didn’t see..) Thank you!
Ok, last question!
Is the zipper pull supposed look dull/tarnished? If not, is there a way to clean/polish it?
The zipper pull didn’t come covered. (The last two bags I returned had zipper pulls covered so I didn’t see..) Thank you!
Ok, I thought I was finally done.
I didn’t notice these at first so maybe they aren’t as bad as I think? What do you think?
There is a cut or a crack and a discoloration (maybe a sign of attempt to repair??) where the chain is attached. I can see stitching inside this cut. There is also a tear where the flap is attached (super tiny, but I am afraid it would continue to tear).
I really don’t want to go through another return/reorder.
Am I just being too nit picky now after having two horrible experiences?
Other than these two, the bag is better than the last two I received/returned.
I didn’t notice these at first so maybe they aren’t as bad as I think? What do you think?
There is a cut or a crack and a discoloration (maybe a sign of attempt to repair??) where the chain is attached. I can see stitching inside this cut. There is also a tear where the flap is attached (super tiny, but I am afraid it would continue to tear).
I really don’t want to go through another return/reorder.
Am I just being too nit picky now after having two horrible experiences?
Other than these two, the bag is better than the last two I received/returned.
Oh no, I’m sorry
those don’t look very good. I personally would return. I feel like the bags that come from dept stores are so hit or miss Bc they don’t have the same stringent return review that the brands themselves do.Now I am stuck....
I called NM and spoke with a manager. She said she could do an exchange on the phone (contrary to what I had been told the last two times). But when she went to order it in their system, the product number for what I purchased was marked as discontinued and what's on their website now with the new price has a different product number. And she can only do an exchange for the same product number....
She said she can offer $125 discount back to my credit card if I decide to keep this bag.
So either I accept $125 discount and keep this bag or return without repurchasing because I don't want to go through this again at the new higher price.
Or I wonder if a Saint Laurent boutique can help since these appear to be manufacturer defects....
I called NM and spoke with a manager. She said she could do an exchange on the phone (contrary to what I had been told the last two times). But when she went to order it in their system, the product number for what I purchased was marked as discontinued and what's on their website now with the new price has a different product number. And she can only do an exchange for the same product number....
She said she can offer $125 discount back to my credit card if I decide to keep this bag.
So either I accept $125 discount and keep this bag or return without repurchasing because I don't want to go through this again at the new higher price.
Or I wonder if a Saint Laurent boutique can help since these appear to be manufacturer defects....
Oh no :/ is there a YSL boutique near you? Maybe you can accept the $125 discount and take it to the boutique to see if they can do an after sale repair. But it seems like such a hassle and you shouldn’t have to do that with a new bag :/ I would probably return it.
They shipped my 3rd one overnight and I received it today and I give up
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I am not overly picky but those issues would turn me off. The issues with the other bags you got were less severe than those (imo). If you really want this bag I suggest paying more and getting one that’s satisfactory.
Actually, the YSL boutique is much closer than a NM. So I am planning to go there and see what they can do.... and I'll decide if I want to keep the bag or return it.Oh no :/ is there a YSL boutique near you? Maybe you can accept the $125 discount and take it to the boutique to see if they can do an after sale repair. But it seems like such a hassle and you shouldn’t have to do that with a new bag :/ I would probably return it.
They shipped my 3rd one overnight and I received it today and I give up
So was your 3rd one not good????
Yeah, I didn't inspect the other two bags as carefully as I did this one, but you are right; these issues are worse than the other two I returned....