I'm new to the Dior brand and to dior.com. I don't live near a Dior store, so online is my only route. I did understand, from navigating their website that the boutiques are different from the online shop. I bought a MyABCDior last October with a Cornflower Blue Cardholder. The ABC Lady was delivered within three business days, but the Cornflower Blue Cardholder took five business days, so with the weekend days included, it was a week. After a few phone calls to the 800 line, I learned that the warehouse didn't have the CBC in stock so they sourced it from a boutique, so I was subjected to whoever at that boutique to package it and send it out to me.
My phone experience with Dior.com 800 line is the same as any 800 phone line customer service; the representative only knows as much as whatever their computer system lets them know. Recently, I was trying to order a Cornflower Blue Saddle Wallet on Chain. The website was having issues and I could not place my order. I called the 800 line, and was told that I can place the order as a "Guest" customer but I wanted to place my order under my Dior.com account, so that my order history is documened. Anyways, that representative said she can help me place the order. After going through some questions, she asked for my username/password to my account. I didn't feel comfortable giving out this information. I thought she could place the order from her end and attach it to my profile, without logging in as me. It's strange that Dior would train their call center reps like this. She told me the website had been wonky for days, but later that night, I was able to place the order under my profile. It has been 11 calendar days since I placed the order and I'm expected to receive the CB Saddle WOC tomorrow before 9 PM. I called the 800 line, and there was a delay of the product leaving the warehouse. The Dior phone rep hinted that since I took the "free" delivery, and didn't pay for express delivery, that I was going through this. I don't want to pay for shipping when I'm spending $1350 on a product.
The price increase is happening either tomorrow or Tuesday, so I ordered a small Caro bag. After reading this thread and the other online experience thread, I'm concerned for this third shopping experience also. I hope the bag is a new bag and not a returned one, and every bits included. As I mentioned earlier, I do not live anywhere near a boutique, and with this third online purchase, and the price increase, I won't be buying from Dior.com for a long while.
Sorry you had to go through that, but I’m glad you finally got the bag and service you deserved. Congrats on your stunning purchases, they’re beautiful together. Wear them well!
