MZ Wallace Bags (Opinions on MZ Wallace Bags, Part 2)

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#11,851
dodso012 said:
I'm not sure it really bothers me all that much, but it is a flaw in the bag. Emailed customer service this evening. Will wait to see what they say. Also ordered the Jane in Army. Super cute bag but I'm afraid there may be a small nick in the coating of the nylon on one of the pockets. It's such a small thing, so I'm not sure about exchanging that. May include pics to see what you Mz Wallace experts out there think...don't want this bag falling apart bc of faulty coating.
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It is smart that you contacted them. Hopefully they will rectify it promptly for you.
 
#11,852
dodso012 said:
I didn't notice it at first but was really looking at the blue camo for a while and almost pulled the trigger on that bag. Knew that one came w the bag charm ring. I originally thought they might have changed the design until I saw luvallbags pictures -- w the bag charm ring.
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I thought maybe they changed it too , but I just went on their site and it does have the ring on it.
 
#11,855
dodso012 said:
I didn't notice it at first but was really looking at the blue camo for a while and almost pulled the trigger on that bag. Knew that one came w the bag charm ring. I originally thought they might have changed the design until I saw luvallbags pictures -- w the bag charm ring.
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I think it looks fine without it and actually don't always use the ring on my two roxy bags, but it's just so bad that they aren't catching these things. :(
 
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#11,861
I have 2 other MZ bags purchase a couple of years ago that I really like. But I'm honestly contemplating returning both of the new bags I bought this week for a full refund and using that $$ to purchase another designer with better quality control. We'll see what customer service response I get. Am also a little worried about the possible nick in the nylon on the Jane. It's really small and I feel so nitpickey bringing it up. Would u guys be willing to look at a photo to see what you think?
 
#11,862
dodso012 said:
I have 2 other MZ bags that I really like. But I'm honestly contemplating returning both of these bags for a full refund and using that $$ to purchase another designer with better quality control. We'll see what customer service response I get. Am also a little worried about the possible nick in the nylon on the Jane. It's really small and I feel so nitpickey bringing it up. Would u guys be willing to look at a photo to see what you think?
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Fear sher! Post a picture.

But you shouldn't feel bad or nitpicky for being concerned. It's completely fair for you to expect the goods to be perfect.
 
#11,863
dodso012 said:
I have 2 other MZ bags that I really like. But I'm honestly contemplating returning both of these bags for a full refund and using that $$ to purchase another designer with better quality control. We'll see what customer service response I get. Am also a little worried about the possible nick in the nylon on the Jane. It's really small and I feel so nitpickey bringing it up. Would u guys be willing to look at a photo to see what you think?
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Sure, post it here! The no-ring thing on Roxy is totally weird. They are definitely having issues in China.
 
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