My Tiffany & Co. Bean -- STOLEN!!
- Thread starter PeacefulMommy
- Start date
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That's unbelievable. If they don't have your signature (which is required in England for high value items) I don't think they have a leg to stand on.
They don't... Which is exactly why Tiffany & Co. had to replace the item. They didn't have proof anything was delivered and the item was insured, so they had no reason not to replace it.
PeacefulMommy said:
I'm glad they're sending you another one!
I've learned a lot from your thread. Thanks for sharing your experience with us.
My most recent online "luxury" purchase was with Gucci. And they always ask for signature. Also, in their shipping label, there's no mention the package was from Gucci. I think that helps somehow to conceal the luxury contents of the package. Did the shipping label from T&Co had their name on it?
It had the standard T&Co label with the return address in New Jersey. It didn't say "Tiffany", but anyone who is familiar with Tiffany & Co. shipments would know where it's coming from. (Even my former Father-in-Law knew when he saw the parcel on the kitchen counter.)
The good news: It arrived! My replacement bean was just delivered and I've posted photos in a new thread so everyone can find them. I'll take better photos tomorrow. It's already dark here and I've just stepped out of the shower to run for the door when UPS rang the bell.
I agree.
When I was "growing up", Tiffany & Co. was one of the most recognizable luxury brands, and it was known for its excellent customer service. My friends and I dreamed about the "Tiffany experience"... We begged our parents to take us to the Tiffany & Co. store to purchase the Return to Tiffany tag necklaces and bracelets in high school. We drooled over the engagement rings and promised ourselves that ONE DAY it would be us sipping champagne and brushing away tears as Prince Charming dropped to one knee and offered up that little blue box...
Fast-forward to today, when many men typically don't even consider Tiffany & Co. when purchasing an engagement ring because 1) they believe that it's so far out of their price range and/or 2) Tiffany & Co. has fallen off of the map for the "average Joe". Tiffany & Co. has lowered their standards to appeal to the masses, and then raised their standards again so high that they've started catering to only the most high-end clientele that the little man feels brushed off. Sadly, customer service has declined and stayed there. Less than two weeks ago, I couldn't get a sales associate to help me in a practically empty store, and I'd planned to spend at least $1,400 that day!! It's not like I was only window shopping, or making a "little" purchase (although EVERY purchase SHOULD count!).
In a perfect world, Tiffany & Co. would bump their customer service back to where it was in the 1990's, go back to offering FREE cleanings, AND adjust their prices so that we aren't paying quite so much for "the name". They would be in a win-win situation that would guarantee better sales and repeat customers!! But sadly, they don't look at things from the perspective of the everyday customer. Most luxury brands don't.. and won't..
At least they made things right in my one-time situation. I'll always love the Tiffany & Co. brand, but that's because my Nana raised a "Tiffany girl".