My SA said my profile is "orange" now and only RTW can be bought.

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#16
I am in the similar plight as you - CA giving me b@llsh1t.
The website stating not being able to buy 12 items in a span of 12 months is also reflected in Singapore’s LV T&C too. I did an actually count, I have actually reached the limit because my husband has decidedly bought items for himself under my account because he was lazy to create one.
Strangely, the Client Service (website/phone) did not impose any “ban” on me of any kind as they even offered to reserved a recently popular bag, Diane, for me when it was available and I have successfully bought it. So I don’t think they impose this T&C very strictly.

However, my usual CA was pissed with me and said sarcastically that I should just do everything online, even repairs (but website / phone don’t handle repairs). To be honest, he didn’t want to order the speedy 20 last year stating that it’s very long queue and it’s impossible to be on the waitlist. Then when I asked about the Diane, he also didn’t felt like entertaining me and just brushed me off like it’s not a wise choice. So, could you understand why I didn’t bother asking him to reserve the bag for me? When I enquired on the phone, they said the waitlist was long but they could most definitely put me on the list.
These store CA act like they are some big shot of selectively “helping” you and choose not to help if it’s too troublesome.
well, to be honest, he is not the only CA around and if he continues to give me such attitude, I’m more than happy to switch to someone else. Website/online CS are more helpful than these store CAs. There’s also CAs on Instagram that are in the same store as him which I can most definitely reach out as well. Will see how he fare for his assistance for repair before I decide to stick to him or not.
 
  • Like
  • Love
Reactions: lemondln, Ms.Dixie, Hine and 6 others
#18
Jumper said:
I am in the similar plight as you - CA giving me b@llsh1t.
The website stating not being able to buy 12 items in a span of 12 months is also reflected in Singapore’s LV T&C too. I did an actually count, I have actually reached the limit because my husband has decidedly bought items for himself under my account because he was lazy to create one.
Strangely, the Client Service (website/phone) did not impose any “ban” on me of any kind as they even offered to reserved a recently popular bag, Diane, for me when it was available and I have successfully bought it. So I don’t think they impose this T&C very strictly.

However, my usual CA was pissed with me and said sarcastically that I should just do everything online, even repairs (but website / phone don’t handle repairs). To be honest, he didn’t want to order the speedy 20 last year stating that it’s very long queue and it’s impossible to be on the waitlist. Then when I asked about the Diane, he also didn’t felt like entertaining me and just brushed me off like it’s not a wise choice. So, could you understand why I didn’t bother asking him to reserve the bag for me? When I enquired on the phone, they said the waitlist was long but they could most definitely put me on the list.
These store CA act like they are some big shot of selectively “helping” you and choose not to help if it’s too troublesome.
well, to be honest, he is not the only CA around and if he continues to give me such attitude, I’m more than happy to switch to someone else. Website/online CS are more helpful than these store CAs. There’s also CAs on Instagram that are in the same store as him which I can most definitely reach out as well. Will see how he fare for his assistance for repair before I decide to stick to him or not.
Click to expand...
I'm glad you're not taking this bs from your CA. Some of these CAs on these threads sound horrible. I would never put up with such nonsense.
 
  • Like
Reactions: meowycrystal, missconvy and Loriad
#19
brnicutie said:
I'm glad you're not taking this bs from your CA. Some of these CAs on these threads sound horrible. I would never put up with such nonsense.
Click to expand...
I agree… I’m ok spending money for something I like with a person that is helpful and sincere in general. But if the CA or SA at any other stores or dept stores gives me attitude, even if I like something, I will choose not to buy it. I’m not going to buy anything to let them clock-in their target or commissions even if I like something. I can always come again and get another better attitude CA or SA.
I’m still on the fence with my current CA since he did me a favor once. That doesn’t give him to the right to show such selective helpfulness. I’m thankful LV still has enough CAs and options around for me. I would hate it if LV turned into Hermes or those luxury watches kind of attitude (you literally have to beg and be nice to the CA to buy what you want).
 
  • Love
Reactions: Loriad and brnicutie
#20
brnicutie said:
Your SA is an ahole. I don't buy any RTW and my SA gets me all the hard to find bags. I bought close to 40 bags from him last year. Since I purchased so many bags my account did eventually turn yellow. I've never heard of orange. It's always been red, yellow, or green. When it was yellow, he just had management put in the override code. They just basically want to make sure that you're not reselling their bags. I've discussed this at length with my SA. We have a really good relationship. He told me that when your account is yellow it's up to the store whether to turn your account red or green. If they suspect that you're reselling or if you have too many returns they'll make your account red. If the store knows you well, then they'll change it back to green. My account was yellow from July of last year until January of this year. Then it was back to green. It takes a while for them to clear it since there is a backlog.
Click to expand...
Sorry, OT - but 40 bags :love::love:??? I‘d love to be a litte mouse in your bag closet to get a little peek!!
 
  • Like
  • Love
  • Haha
Reactions: lemondln, missconvy, reneeluvscoach and 3 others
#24
azukitea said:
I would stick with the official limits which is very clear on the LV site


Clause 4.4 states all the limits and transaction limits which include non-bag items

View attachment 5344819
Click to expand...
Those limits are not followed strictly everywhere though…I don‘t wanna jinx it but I have been buying way more than this in the last couple of years - online, through different SAs (I never „stay“ with one as I don‘t see the point - everything is available online earlier than the peorders arrive), on various continents and I never encountered any problems…
 
  • Like
Reactions: azukitea and Loriad
#25
meowycrystal said:
Hi everyone, sorry long store, but I just want to know if anyone had the same experience.

I would like to start with my LV profile. I don't normally stick with one SA for a long time, I used to shop only when I travelled. Over many years, I bought trunks, hat boxes, bags so and so. It was a common sense/experience to me when you buy e.g. trunks and RTW together, LV is more lenient on putting leather goods limit on clients. Still, I never purchasd the same leather goods twice.

Since covid I have to stay in the UK most of the time and therefore there is one SA that I have stayed contact with since last year. I have been with this SA for about 7 months and I bought like 7 jackets and few sweaters (I also bought for my partner) from him. That is a considerable amount of money. He never offered to get rare leather goods and I was always the one who asked him if he can preorder "bag". I have missed out many items (e.g. pink denim nano speedy, new nano speedy). So I only be able to buy leather goods from him if those are easy to get (e.g items in store, can purchase from LV website usually). Because he basically cannot reserve any rare bags for me. I have to buy leather goods in LV website.

So for the last few months I have purchased two bags from LV website. He found it out and warned me I would get banned from LV if I continue to do that. He emphasised that I have to purchase everything from him as LV has limit on everyone and he has been carefully monitoring this for me. Last month I went to italy and purchased more items such as four hats and mini leather bracelets e.g. palm springs bracelet and bumbag bracelet. Because I stayed for a week the SA in Italy messaged me and offered me a ONTHEGO mm bag which I accepted. I have never hide my profile and the SA in Italy fully acknowledged my purchase history. I know it sounds like I bought so many bags but I hadn't purchased a bag for the full 2020 and three bags in 2021.

Few days ago, my SA told me that my profile is orange now and can no longer purchase leather goods but RTW. If I continue to buy thing from someone else I will get red listed. Then he said he will help me by communicating with management. I found this really hard to believe. I am not saying I am a VIC and LV should allow me to buy so many leather goods. But he is just not offering much for me to stick with him and being so condescending all the time. So I am sceptical on believeing what he said. He is even taking credit from "unlocking" the account for me. Does anyone experenced something like this? TIA.
Click to expand...

If the SA behaviour is unacceptable to you, I would also suggest change SA or escalate this to management. They can provide you with something more clear. While implementing limits on items is one thing, but being vague / indifferent / or provide poor customer service is another, I would (as a customer) follow limits/ restrictions imposed, but i would not accept poor customer service or being treaated condescendingly like you have described.

Also they make higher commission on RTW and surely it is where they can make exemptions, and I am not sure if it is exactly a favor either :hrmm:
 
Last edited:
  • Like
Reactions: crystal_cat, meowycrystal and LVovely
#27
  • Like
Reactions: sweetlikechocolate, meowycrystal, missconvy and 1 other person
#28
Orange is absolutely a color. Typically with an orange code you cannot make a purchase outside of your home store. Managers should only override orange for specific categories that you did not exceed your purchase limits. Ready to Wear must be the only category where the OP didn’t exceed. I know it’s much easier to make assumptions and attack LV and the CA, but everything the CA said appears to be true.
 
#29
Jumper said:
Have you reported something of this kind before?
Click to expand...
Fortunately our SA has never done anything that needed reporting (other than being quite unresponsive at times). But if such a scenario happened to me I'm definitely going to pursue it via Corporate to at least clarify matters.

Sucks that your SA is giving such bad attitude to you and I would definitely recommend changing out your SA! We have so many to choose from here in Singapore anyway.
 
Last edited:
  • Like
Reactions: Ms.Dixie
#30
Madrye28 said:
Orange is absolutely a color. Typically with an orange code you cannot make a purchase outside of your home store. Managers should only override orange for specific categories that you did not exceed your purchase limits. Ready to Wear must be the only category where the OP didn’t exceed. I know it’s much easier to make assumptions and attack LV and the CA, but everything the CA said appears to be true.
Click to expand...
So there's orange and yellow or are they the same? From what the OP posted she buys mainly RTW. She bought zero bags in 2020 and three in 2021. What he said may or may not be true, but he doesn't have to be condescending about it.
 
  • Like
Reactions: meowycrystal and reneeluvscoach
You must log in or register to reply here.
Top