My experience in Cartier

[kate2828]

Its sad, but profiling of potential new clients based on clothing, jewelry, handbags etc. happens at almost all high end stores, boutiques, car dealerships etc. I worked at several high end stores when I was in college and I found the SAs always noticed and mentioned what potential clients were wearing. Some are SAs are just better at hiding their evaluations of a potential client, and some SAs are just nicer people than other SAs.

If they do it isn't right and it certainly doesn't mean they can treat potential clients poorly in the process. It's pretty sad that I got such poor service carrying a neverfull and wearing jeans. I can't imagine if I had walked in carrying a tote from target and shorts. Lol. Would they have escorted me out the door? It's ridiculous.

 

[kate2828]

Oh god. I have problems like this with Cartier every time I enter their store. I finally found one SA who is amazing and I set up appointments with her. I can't stand the side eye when I walk in there that turns to sugar when they see my tank. I would actually have so much more respect for them if they just owned the b*tch routine the whole time.

I've been pretty unhappy with my Cartier experiences overall to be honest. I got the run around when I took my watch in for service (they told me they would buff it - came back not buffed and now they want me to pay the service fee again on top of the buffing fee because they won't buff without a service). And, out of the blue when I was looking at something else, I had a SA tell me I didn't "deserve" one of their watches because mine was such "a mess" (I wear it every day and I'm a klutz. WHICH IS WHY I WANTED IT BUFFED) So frustrating.

I'd love a LB but after all the nonsense, I just think there are so many better places to leave your money. As everyone has said, enjoy you new piece and know "it isn't you".

My jaw just dropped reading the you didn't deserve one of their watches. I cannot believe an sa said that to you!! I hope you shot something back. An sa is just an SA. They are there to serve the client - that is their role. Unbelievable!

 

[missyb]

I wonder if this just happens in certain boutiques. I go to the short hills boutique and they have always been beyond nice. Let me try on anything I want. Replace cord on love cord bracelet etc. I just got a new 4 diamond love and I had a great experience actually all of my experiences there have been wonderful.

 

[Grande Latte]

Hmmm...I've always had excellent experience at Van Cleef, good experience at Tiffany, and OK experience at Cartier.

When I shop at these jewelry stores, I actually make sure I'm looking my best and remember to wear my diamond jewelry and an expensive watch. These people need to make a sale, and as much as people say they shouldn't profile, they do "secretly" in their minds.

Enjoy your JUC.

 

[Yodabest]

The Cartier closest to me is the worst. It seems all the ones I've visited outside of my home state (Ones in Philadelphia and Massachusetts) are LIGHTYEARS better than my local boutique. I would honestly have been turned off to the brand if not for my stellar experiences elsewhere.

I had an SA once so obviously impatient with me because I was honest and admitted I wasn't there to buy that day. Well, I'll be buying soon... and not from her.

 

[Jetsetmax]

If they do it isn't right and it certainly doesn't mean they can treat potential clients poorly in the process. It's pretty sad that I got such poor service carrying a neverfull and wearing jeans. I can't imagine if I had walked in carrying a tote from target and shorts. Lol. Would they have escorted me out the door? It's ridiculous.

I didn't say it was right, or that they should treat potential clients poorly. I'm merely saying, it was my experience at several of the upscale places I worked, that SAs would evaluate potential clients based on what they were wearing when they walked in to the shop. If 2 client's walked in at the same time, a woman wearing a 5 carat diamond ring, a gold Rolex or Cartier watch, and carrying an Hermes Kelly/Birkin and nice shoes, and another woman walked in wearing a Casio watch, jeans shorts, sneakers and a DKNY bag, SAs would try to get to the woman with the big diamond ring, Rolex and Hermes bag to "Claim her as a client" before other SAs could. It didn't mean she would buy anything, or buy more than the other person, but their is the perception she has the means and is more likely to buy big ticket items. Also, sometimes the very wealthy clients could be very demanding and condescending so even when someone got a client they thought had potential to be a big sale, it could be a less than pleasant experience even if they sold the client a lot of merchandise. Again, I'm not saying its right for SAs to evaluate or treat customers poorly, just that it happens at more place than you think it does.

I've shopped at the Boston Cartier boutique for years, always gotten great service, and my SA is fantastic. Although, I suppose after several years they know us and and there is already an established relationship. However, it all started with us being treated well and making a first purchase, a second and so on.

 

[Jetsetmax]

. And, out of the blue when I was looking at something else, I had a SA tell me I didn't "deserve" one of their watches because mine was such "a mess" (I wear it every day and I'm a klutz. WHICH IS WHY I WANTED IT BUFFED) So frustrating.

That is just rude and ridiculous on that SA's part. There is no excuse for that.