Service: 6/10
What went well:
1. Effy provided information about the surgery and consultation timings.
2. Estelle was helpful and friendly.
3. Honey was really sweet too. I will miss her!
4. Dr. Kim made sure to manage my expectations, pre-empting me about swelling. He also walked me through my skin type (thicc) and explained that the results would take a while to show. He shared about how he would try to keep my nostrils to the same shape as before, and that it won't be 100% 'symmetrical' because asymmetry is normal. I liked that he also turned up during post-stitch removal for any final questions.
5. Nurses are efficient; stitch removal lasted 20 minutes max.
6. Administrative matters like filing for a tax rebate and confirming of identity were settled pretty fast (just bring your passport).
7. They did focus on my eyes and nose per my wish— no hard selling on modifying other parts.
What could have been improved:
1. Communication and responsiveness from NANA could have been better, especially in clarifying the consultation location (circa Sep 2022) and addressing inquiries promptly. The scheduling and appointment changes caused confusion and inconvenience.
2. Aftercare instructions were not thorough, and no aftercare package was provided (in my case).
3. Maybe not slap my face to wake me up? I find this a bit funny and can understand why they rushed me, but at the same time... hmm... YMMV.
4. I should have been informed ahead of time about the change in consultants (... twice).
5. The contract states that if my nose is not exactly satisfactory, I can approach NANA within 6 months to discuss a revision. However, since I have thick skin, 6 months may be too soon to tell. I would advise the next thicc skin queen to try extending that point.
6. Pricing transparency, but
*laughs in foreigner*.
I have chosen not to include the issue of NANA forgetting to take my pictures and the need to return the following day as a con, since accidents happen and I'm glad it's not on my face.
Results: 8/10
What went well:
1. I can definitely see a visible difference. I believe BlackPink forgot to bring me back to Singapore for the tour (jk). Anyway, I'm pretty satisfied and excited about how my nose will morph over the following year!
2. I'm really just glad to also be alive after a whole year of avoiding videos on botched surgeries... no signs of implant infection/sickness yet.
3. My nose isn't particularly leaky anymore.
4. Vision also cleared up within days.
5. Dr. Kim is also observant and meticulous; he noticed that my right eye was ever-so-slightly (like... 5% at most, and it's barely noticeable) lazier than my left and helped to lift it with a few more stitches to boost symmetry.
Areas for improvement:
1. Clearer communication and thorough explanation of the surgical process and expectations.
I did entrust Dr. Kim to perform his magic, but I wasn't really walked through the type of implant he'd use (S-type, etc...).
2. More comprehensive aftercare instructions and provision of an aftercare package.
Overall: 7/10
Pro-tips:
1. Look through the hospital's portfolio and try to find a model with features that are similar to yours in the "Before" and features you'd like to have in the "After"! You can then DM to ask for the specific surgeon. Granted that most photos are photoshopped to heck, it really helped that I referred to his past work and told him I wanted a similar result, so it was basically at his fingertips.
2. Shop around more for a Plastic Surgery hospital, try to bargain a bit more too!– I hit up Hyundai (a serious contender), and MINE (to bargain), and they were actually more responsive, but I stuck with NANA because sunk cost already. :< It was a bit risky and I wouldn't recommend it.
