i think i'd refer them to that video above. in it the same issue is shown and lv replaced the bag for her. might be worth a try.
Mono bum bag canvas cracking?
- Thread starter Joannieohk
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Wow so sorry this happened. This reason has be hesitant to purchase a canvas bag. I only have SLGs rn.
The majority of my bags are canvas and I haven’t had any issues with the canvas cracking and I use my bags daily in all weather including very cold .. I would not be hesitant to by a canvas bag.
I have only 1 bag on my list. The DE Alma PM. I’m hoping it dies hold up.
Thanks for your response! Very helpful.
I have the mono bumbag and where she is showing cracks is where the strap connects to the bag and it moves and bends, if that makes sense. Those areas are constant moving with the strap so I can see it possibly cracking over time if you use the bag a lot…I guess it’s more of a design issue than her fault of wear and tear and the store could've issued her a credit or exchange..I have rarely used mine and I have wrinkling in the places she had cracks, so it may be pressure put in the canvas. I don’t think it’s from hand sanitizer in this case and I haven’t had issues with hand sanitizer and my bags but I try to be really careful…..
It was my daily driver for a while so I totally understand that this could have happened in the future since it is a stress point. However IMO having a bag at this price point fall apart after 1.5 years with daily use or not is pretty unacceptable 
I had a similar problem with my bum bag- albeit it wasn’t as bad as yours. They replaced it for me no questions asked. My SA advised that if starts to crack again to just bring it back and I can change it for something different. I am surprised that your store wouldn’t facilitate you with an exchange. Would you consider trying again?It was my daily driver for a while so I totally understand that this could have happened in the future since it is a stress point. However IMO having a bag at this price point fall apart after 1.5 years with daily use or not is pretty unacceptable
I have the spring collection Giant Monogram LV Bumbag and I’m experiencing canvas cracking as well. I attached a photo. My bag is babied in comparison to the other comments. I’ve used this bag 5 times to be exact. I will be taking mine to the LV store for repair as well.I hope it could be seen in these photos, but they are pretty noticeable in person!
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Wondering if you have had the chance to bring it to the store and what they said?
I brought it in and the Quality team deemed it to be from Natural wear just like OP.
* repair can’t be performed because it’s limited edition, and in an area that can’t be repaired (at the fold)
So, I’m definitely not satisfied with the result of the assessment because the bag was barely used. I requested for a physical assessment in which they will send the bag out to the workshop. I’ll hear back in 1-2 weeks for the result of assessment. Note: the repair specialist in the store said “an in person assessment does not guarantee a different answer”
* I’ve seen multiple LV videos of this known design flaw all in which people got to exchange, repair or get credit for their item*
I have the same problem. Can you tell me what store replaced your bag? When I take my bag in for review, I would like to be able to have a response if they don’t offer any redemption. Thank you!