Michele Watches

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#2,973
That's gorgeous!

In Xmas Eve, I went into N*rdstrom. I was wearing the Anniversary Sale deco and brought in my new gold mini Urban to have a link taken out. I am new to watches and so asked her about some of the scratches I had gotten on the face of the silver deco. She confirmed that it was basically unavoidable but then she exchanged it for a new one! I was in shock; I hadn't even asked. I actually protested because I felt so bad but she insisted. Then she checked the price on the mini Urban and gave me a $200 price adjustment. I was shocked by the time I left - she was my personal Santa!

I am saving for Kwuait (sp?) diamond studs at next year's Anniversary Sale, so she put the adjustment on a gift card for me. Hooray!
 
#2,974
JennieC917 said:
That's gorgeous!

In Xmas Eve, I went into N*rdstrom. I was wearing the Anniversary Sale deco and brought in my new gold mini Urban to have a link taken out. I am new to watches and so asked her about some of the scratches I had gotten on the face of the silver deco. She confirmed that it was basically unavoidable but then she exchanged it for a new one! I was in shock; I hadn't even asked. I actually protested because I felt so bad but she insisted. Then she checked the price on the mini Urban and gave me a $200 price adjustment. I was shocked by the time I left - she was my personal Santa!

I am saving for Kwuait (sp?) diamond studs at next year's Anniversary Sale, so she put the adjustment on a gift card for me. Hooray!
Click to expand...

WOW....that was great! Is that where you got it from? Their customer service is impeccable.....my favorite store!
 
#2,975
JennieC917 said:
That's gorgeous!

In Xmas Eve, I went into N*rdstrom. I was wearing the Anniversary Sale deco and brought in my new gold mini Urban to have a link taken out. I am new to watches and so asked her about some of the scratches I had gotten on the face of the silver deco. She confirmed that it was basically unavoidable but then she exchanged it for a new one! I was in shock; I hadn't even asked. I actually protested because I felt so bad but she insisted. Then she checked the price on the mini Urban and gave me a $200 price adjustment. I was shocked by the time I left - she was my personal Santa!

I am saving for Kwuait (sp?) diamond studs at next year's Anniversary Sale, so she put the adjustment on a gift card for me. Hooray!
Click to expand...

Thank you

That was great customer service. Yes that was your personal Santa!
 
#2,977
JennieC917 said:
That's gorgeous!

In Xmas Eve, I went into N*rdstrom. I was wearing the Anniversary Sale deco and brought in my new gold mini Urban to have a link taken out. I am new to watches and so asked her about some of the scratches I had gotten on the face of the silver deco. She confirmed that it was basically unavoidable but then she exchanged it for a new one! I was in shock; I hadn't even asked. I actually protested because I felt so bad but she insisted. Then she checked the price on the mini Urban and gave me a $200 price adjustment. I was shocked by the time I left - she was my personal Santa!

I am saving for Kwuait (sp?) diamond studs at next year's Anniversary Sale, so she put the adjustment on a gift card for me. Hooray!
Click to expand...
WOW that is beyond good customer service, I just wonder what they did with the old watch......Nordstrom is definitely great with service I love to purchase there!
 
You must log in or register to reply here.
Top