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thank you for your help.. I will go there again..they should at least offer my a repair even if the guarantee is only one year.. do you know if the guarantee is only 1 year for shoes?
I hope they can do something as a shoe repairist said he is able to repair it
There is no official warrantee but the internal policy is usual one year after purchase. It’s really all up to the SA/SM. I don’t anticipate that they would proceed with a repair. They are more likely to give you store credit.
 
@VertBronze I have to see the bag in real life because there was one in the Jacquard version on Fashionphile that already lost its shape. Hopefully the ME is more resistant.
Wow! Thanks for calling my attention to that. I was considering that version, but I wanted to see it in person first. Looks like the jacquard version isn’t stiff enough. I guess I will check out the ME also.
 
@VertBronze I have to see the bag in real life because there was one in the Jacquard version on Fashionphile that already lost its shape. Hopefully the ME is more resistant.
ME might be more structured. But who knows. I saw the listing on Yoogis Closet. Can't say the jacquard version look great in real life in the photos. :yucky:
 
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I have yet the see the Grand Sac. But I’m hopeful it will pop up in my preferred LV location (Beverly Center Mall).
I got to try on the Cabas Light, but I found it odd on me. Perhaps I’m not used to the idea of a regular tote. LOL
But it has made me think perhaps the Explorer tote is more suited for me for having qualities of being hand held and the generous leather strap for shoulder/crossbody wear.
 
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There is no official warrantee but the internal policy is usual one year after purchase. It’s really all up to the SA/SM. I don’t anticipate that they would proceed with a repair. They are more likely to give you store credit.
thank you for the info..unfortunatly they couldn't do anything (and maybe also thought he didn't on purpose ) and didn't offer any repair .
so bad.. I will ask again in paris next week if they can repair it as the austrian store is not able to do that or send it to paris ..bad customer service !!!
 
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