Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[OnlyModa]

Don’t believe this, they want to sell. The same happened to me before, so this week for example I rejected all NQBs offered because I prefer to wait and get something better, if possible, by the end of the year (not in the U.S.)

I got very upset in the past because this SA I worked with wanted to sell this particular NQB, and then told me it wouldn’t affect my chances of getting this bag I wanted for the event of the year (or of a lifetime for many). The SA knew very well that that event was very important to me, it is impossible to get invited to, and that I don’t get invited every year. I got the bag he wanted to sell, but I was very clear I would not have bought it if it would impact in any way shape or form my ability to get a bag that would work for the event. And I asked the question more than once, and even asked SA to check with manager, so one could not say there was “miscommunication.”

Guess what? I got the bag, which I could have bought in Europe for 8.000 euros less (but I would never have inquired about this bag); then the event arrived and guess what I got? A bag that was not appropriate for the event because I heard that was all that was available. Both are gorgeous bags, but not exactly what I was looking for.

And then the same week three of my friends had offers for bags that would have worked for my event, and they had significantly lower prespend/total spend than me.

I could have bought a bag that worked on resale for less than what I paid for the first bag, and I informed the SA of that when buying the first bag.

So now every time they say - “I think you should take this,” “there is no limit” or blablabla, I just don’t believe it.

Am dying to know what the event was!!

 

[Angiebbb]

Today my SA asked me if I truly didn’t want just a regular bag (after DH spent freely and happily at a menswear event). And I reminded that I was waiting for THE bag. You spend and bags magically happen.

Not all SAs are able to deliver on their promises if a person is not a long-term client, but some do make them. I’ve heard of people that started buying with senior SAs and had similar experiences to mine. My opinion is that it is best for newbies in the U.S. to have newer SAs.

 

[Bdbunny]

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Not sure what to do now, because I don’t feel like working with this person anymore, but then switch a second time in the same store doesn’t seem ok either.

I actually love texting with my husband’s SA,

Hi dear, sorry to hear about your rather disappointing experience with the new SA. Since you and your husband get along so much better with his SA, why not just switch your account to your husband’s SA?

 

[shopinlovet]

Hi dear, it is true, I just switched in the U.S. and it has not been easy either. I had spent quite a bit with prior SA. When I asked the new SA what might be possible bag-wise this year after spending some with the new SA (only QB I got at this store was 6 months ago, I didn’t get any other bags since), the new SA was very rude to me. Then I stood my ground and mentioned that H sells bags, and if I have to be mistreated every time I mention the word “bag”, I would rather only shop in Europe that I spend less and I am treated better. I repeated that I had spent a good amount with the prior SA and had had issues with bag allocation before, and that I didn’t want a replay of that. The funny part is that, when I switched, I had my reservations about working with this person because I have three friends that told me they didn’t have a good experience with this SA, but since this SA really wanted my account and reached out to me, I thought it would be better, not worse. I already have prespend for another QB, but it seems this SA wants me to spend twice the amount since most of the prespend went to the prior SA.

That night I couldn’t sleep the whole night, so rude the person was. My husband was livid.

Not sure what to do now, because I don’t feel like working with this person anymore, but then switch a second time in the same store doesn’t seem ok either. It is not acceptable to be mistreated in any way shape or form. My husband has a much smaller account in another store and I’d rather go there with him that they are so incredibly loving to us than go to this place where I have my account. I actually love texting with my husband’s SA, I just went to this exhibition and send these photos to the SA because we both love the same type of art, and now the SA is reaching out to the artist to buy pieces from him. My husband loves his SA so much that he wants to buy furniture to put in a place abroad and wants his SA to have the sale.

Maybe you can cultivate your relationship with the nice SA under your husband’s account. That way you don’t have to spend more money with your SA who isn’t nice, and maybe get a bag at your husband’s location. The only annoying part is spending more money and your husband might have to buy it since it’s his account. I know some stores are like mine and are strict with whoever pays then it goes on their account.

 

[880]

My husband has a much smaller account in another store and I’d rather go there with him that they are so incredibly loving to us than go to this place where I have my account

💯 agree

sorry to hear about your rather disappointing experience with the new SA. Since you and your husband get along so much better with his SA, why not just switch your account to your husband’s SA?

Maybe you can cultivate your relationship with the nice SA under your husband’s account.

Agree 💯 with @Bdbunny and @shopinlovet . If a store as an entity, and more than two SAs, do not treat you well, I would just go elsewhere. Good luck!

ETA: I am not the record acct holder in any profile in any H store. All profiles are under DH, and I think honestly that bc he is a MtM and a rtw client, that has helped me

 

[Angiebbb]

Hi dear, thank you, my husband has been buying things for me too.😅 Ideally we would have accounts in the same place as we had, but he had enough of my former SA being rude. He already spent enough on that account too for a second bag 😅, but he is very happy to spend money there because they are so nice to us. The SA even convinced him to get shoes with alligator that my husband would not have done if I had asked, and he is so happy with everything he gets. It is a joy to go there. ❤️

 

[880]

It is a joy to go there

Especially for prices we pay, shopping should always be a total joy

@haute okole , only you could also make it hilariously fun for everyone involved, including your SA

 

[Bdbunny]

Hi dear, thank you, my husband has been buying things for me too.😅 Ideally we would have accounts in the same place as we had, but he had enough of my former SA being rude. He already spent enough on that account too for a second bag 😅, but he is very happy to spend money there because they are so nice to us. The SA even convinced him to get shoes with alligator that my husband would not have done if I had asked, and he is so happy with everything he gets. It is a joy to go there. ❤️

That’s wonderful and how it should be! So why not just transfer your account there then? Just forget about the other store. Why bother with the aggravation. It’s not worth it.

 

[hally0409]

Hi everyone, for the past year or so I’ve been working with an SA that is located 2 hours away by plane, as there is no store where I live. I make an effort to visit multiple times a year, and to also purchase what I can over the phone. The country I’m located in also gets somewhat limited stock, making specific purchases a bit difficult to obtain. Sometimes I feel as if the communication over text is very distant and unresponsive, but it’s always amazing when visiting the store. I know Hermes places an importance on face to face interactions, but i just don’t have another option at the moment. I haven’t been offered a QB yet, only an Evelyn pm, I’m really wanting a Kelly 25 and 20. Just curious if anyone else has been in this situation and has any tips on how to keep a positive relationship with their long distance SA without being a nuisance.

 

[A1aGypsy]

I’m sure you’ll get some help here but there is also lots of discussion in the “Maintaining a relationship” thread about long distance.

FWIW, I think you are doing all the important things.

 

[WhiteBus]

what exactly do you mean by 'multiple times a year'?
you mention purchasing over the phone, is that with your SA?

that would seem to me that you have a good amount of personal contact
very few Hermes customers actually live as close to the stores as you might believe
not everyone lives in the cities and many travel two hours or more to get there - admittedly not necessarily by plane

I personally abhor texting as a means of serious communication;
SAs must get inundated, so unless an SA is able to make a positive response don't be surprised if you find your SA distant and unresponsive

Have you actually told your SA that you want a Kelly 25 or 28?
Don't just expect your SA to offer you one , especially as it seems you store has limited stock.
I suggest that next time you visit you address this issue and discuss it face to face - you have nothing to lose
feint heart never won fair lady as the saying goes

 

[880]

My Madison SA once told me that they are not supposed to accept new clients unless there is in store contact at least two times a year, so multiple times a year sounds perfect. You can ask your SA when you next see her in person what to do if you see stuff on line that you want (if charge send is possible etc)
Agree with @WhiteBus kist to let her know that eventually you want a mK II or something. I would have all bag conversations in person

 

[Angiebbb]

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Hi dear, sorry to hear about your rather disappointing experience with the new SA. Since you and your husband get along so much better with his SA, why not just switch your account to your husband’s SA?

Thank you so much @Bdbunny and @880.❤️ I asked my husband’s SA and heard my account would start pretty much at zero at that store, because all their current clients would come first. I am not sure the SA knows either, because new there.
I don’t know how restarting at a new store works when you have six figures that you spent at another store. The prespend for the second QB of the year would sure be lost at this time.

I was just thinking about going to both stores and tell them how I feel, and see what can be done. Hopefully something can be worked out.

 

[880]

I think @acrowcounted has some of the best advice on this thread (and others), and I recall one of her posts in particular where she makes the point that prespend in the US is fluid. Circumstances of bag offers can change; and if other clients haven’t accepted bag offers yet this year, they may be more top of mind.

I also keep in mind a recent post by @DoggieBags re the dance an SA has to make re her monthly ‘mix’ of leather/ rtw/home/ other sales, and what she is allotted by the SM. If you compound that with all thr SAs who are advocating for one client or other, there are a lot of variables a client cannot control.

So, based on all these variables, i try not to think, okay if i spend xyz, I’m entitled to abc. Bc that path simply leads to frustration. In the end, if i buy xyz, i try to simply be happy with xyz. (Otherwise id go crazy lol)

it’s possible a newer SA might be given a bit more leeway, but a more experienced one may have clients who are nearing the end of collecting. I don’t think any of us can really know but JMO
ETA: @parisistherapy , it sound like you are already eligible, but your SA can only offer what she is allowed. I would wait and not settle for second choice

 

[parisistherapy]

My SA has indicated that they’re working on/trying to deliver a second QB for me by year end. They know my top choice is a size 25, specific color/leather. I have not shared my second choice (more common color/leather) because for the last QB I got my second choice after specifying both.

there are a few items I’m considering that would probably make me “eligible” for my first choice, if I was not already. I’m in line with the numbers quoted here- lower mid for top choice, upper mid for second choice. Would you recommend asking if I could get my first choice along with these purchases (and if not I’d then let my SA know of my second choice)? How would you diplomatically approach this?