Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[acrowcounted]

I also think timing matters. Shopping post Covid is a new beast.

Agreed. I'd argue its even more important to stay loyal now!

 

[nikotama]

Your SM wouldn't have seen the coat purchase when approving the Kelly since different countries are on different profiles. I'm solely talking about making purchases at other place on the same single profile. If its not on your same store profile, it wont have a (big) effect. (Unless your SA really digs and wants to be petty.)

I had thought that would be the case as well but when I mentioned to my SA that I had ordered the coat online from Canada website, they said “I saw that and I’m happy for you because it was unavailable here” so I suppose they can see it under my profile.
I should mention that between me ordering the coat online and SA bringing up possibly getting the bag soon, I made two in store purchases - a watch for my mom and a nice coat for my husband as a birthday gift.

 

[Megalace]

I’ve given this example before but before my first Birkin (so a number of years ago but still relevant I think) there was a Twilly release that was crazy popular for the time. It was the brides de gala Love Twilly and it came in a special heart shaped Twilly box. I had asked my SA for them and they told me that they had so many requests that they wouldn’t be able to get them for me. I was a newish client so I understood. One day I saw them pop up online so I bought one. Fast forward a month later, I shopped in person with my SA and they heavily implied that I’d be called soon for my first Birkin offer. A few days later I get the call and go back to the store. My SA offered me the perfect color B30…and then spent five minutes telling me how hard they had to fight for me and how they should have been able to call me a couple of days sooner but the manager was really upset with both me, and my SA for allowing it, for buying the Twilly online. They said I was “this close” to losing out on the bag offer and to “please never do that again for both our sakes”. Everyone is free to shop however they want but if you really care about putting your profile in the best light for coveted item acquisition, the smart thing to do is not to risk it.

Does this also apply if you reserve in store online?

 

[acrowcounted]

Does this also apply if you reserve in store online?

It applies to any purchase completed without the assistance of your SA. If you're just reserving an item and then your SA checks you out, that's fine.

 

[benjinito]

When I'm not sure, I just ask my SA I don't think he's ever been offended by my questions.

"I'm interested in [item] that I haven't been able to get from the store. They sell out so fast on the website so I can't buy it through you. Will it hurt my chances if I buy it directly from the website?"
"If you help me order this from [another store], and I don't end up liking it, does it look bad if I ask for a return?"
"If I decline a bag, will I have to wait a long time before I'm offered another one?"
"I want x and y. Which one is harder to get as a regular offer so I can use my SO slot for it?"

 

[WhiteBus]

When I'm not sure, I just ask my SA I don't think he's ever been offended by my questions.

"I'm interested in [item] that I haven't been able to get from the store. They sell out so fast on the website so I can't buy it through you. Will it hurt my chances if I buy it directly from the website?"
"If you help me order this from [another store], and I don't end up liking it, does it look bad if I ask for a return?"
"If I decline a bag, will I have to wait a long time before I'm offered another one?"
"I want x and y. Which one is harder to get as a regular offer so I can use my SO slot for it?"

Bravo!
Isn't common sense a wonderful thing.
This approach and honesty would save so much angst that gets expressed on these pages.

 

[Letter]

When I'm not sure, I just ask my SA I don't think he's ever been offended by my questions.

"I'm interested in [item] that I haven't been able to get from the store. They sell out so fast on the website so I can't buy it through you. Will it hurt my chances if I buy it directly from the website?"
"If you help me order this from [another store], and I don't end up liking it, does it look bad if I ask for a return?"
"If I decline a bag, will I have to wait a long time before I'm offered another one?"
"I want x and y. Which one is harder to get as a regular offer so I can use my SO slot for it?"

💯

Agree

 

[880]

Hey all - sorry for this long post, but I feel like I’m in a weird situation now at my local shop and not sure what the best thing to do is. Last year I switched from SF to Dallas because I live in the DFW area and my business travel to SF stopped. During my first visit we worked with a new SA to get a bracelet for my mom and twillies for my B35. Another SA during that visit gave us a tutorial on how to tie them on. On our next visit the original SA was not in and so the SA who helped with the twilly tying (SA #2) helped us. I went been back a few times after that, too, and made purchases with her each time.

A few weeks ago I reached out to see if she was around but never heard back. When we arrived, our original SA found us and helped us that day. I did see SA #2 for about 10 seconds but she was busy and it turned out to be an Easter event weekend at the shopping center which was why I assumed she’d never txted me back. I went again this past weekend, did not hear back from SA #2 after txting earlier in the week but this time she wasn’t in (and I think she’s probably on a trip she had mentioned). But our original SA was there and came up to us and ended up helping me find the bracelet I’ve been wanting.

So now I’m working with both? Is this bad, or am I overthinking it too much? I’m loyal to the store, but I know SA relationships are important too. And I feel like it’ll be super awkward next time I go in. They’re both nice, although the first SA never even shared contact info with us, and the second did share and told me to txt but rarely replies (I know she reads them because she mentions the content about wishlists, etc when we do chat in person).

For context, the reason I still go despite not hearing back is because the store is still quite far from me, and I go when I am able, on days off work. Not trying to be difficult.

It this point, go with whomever you feel happiest with Hermes policy is actually that the client should shop with whomever they feel comfortable with, and the store is simply happy that your business remains with that store. You can get contact info for both and then decide.

As for the post re is it okay to thank someone in email. I don’t see a problem with a quick thanks especially if there is something relevant to say. For example, when my DH met someone managerial in mens bespoke, they discussed skiing in Europe and she mentioned that she would give him recommendations. . . Based on that, she made sure that she wa also at a subsequent bespoke appt so they could chat some more.

 

[880]

Get married. Let your significant other do the talking for you

100%

 

[miss mitzi]

When I'm not sure, I just ask my SA I don't think he's ever been offended by my questions.

"I'm interested in [item] that I haven't been able to get from the store. They sell out so fast on the website so I can't buy it through you. Will it hurt my chances if I buy it directly from the website?"
"If you help me order this from [another store], and I don't end up liking it, does it look bad if I ask for a return?"
"If I decline a bag, will I have to wait a long time before I'm offered another one?"
"I want x and y. Which one is harder to get as a regular offer so I can use my SO slot for it?"

This is what I do too!

 

[0Mary]

Hi everyone I really would appreciate some advice as I have never experienced this before. I have been with my SA for over a year and received a Birkin 25 in November for my birthday. I bought items every single month, but only visited the store three times as I live in a state that does not have Hermes. I have not visited since November, but have bought items every month except April and May. Now that is not without trying! My SA will answer me once then just stop replying. I have been trying to buy three pairs of shoes, a belt, and accessories for over a month. Its no longer fun trying to buy anything, because it is so much work. I am wondering if I should keep trying or switch my store to Texas. Our NM contact is best friends with someone who works there and my family has offices in Austin and Dallas so I have connections to Texas. I just want shopping to be fun lol! What would ya'll do?

 

[Letter]

Hi everyone I really would appreciate some advice as I have never experienced this before. I have been with my SA for over a year and received a Birkin 25 in November for my birthday. I bought items every single month, but only visited the store three times as I live in a state that does not have Hermes. I have not visited since November, but have bought items every month except April and May. Now that is not without trying! My SA will answer me once then just stop replying. I have been trying to buy three pairs of shoes, a belt, and accessories for over a month. Its no longer fun trying to buy anything, because it is so much work. I am wondering if I should keep trying or switch my store to Texas. Our NM contact is best friends with someone who works there and my family has offices in Austin and Dallas so I have connections to Texas. I just want shopping to be fun lol! What would ya'll do?

Unless you’re about to get a bag offer I would switch - it should be fun, it should be convenient.

Others may disagree - I’ve only had good shopping experiences at Hermes but hope I wouldn’t shop if it wasn’t fun.

 

[WhiteBus]

Hi everyone I really would appreciate some advice as I have never experienced this before. I have been with my SA for over a year and received a Birkin 25 in November for my birthday. I bought items every single month, but only visited the store three times as I live in a state that does not have Hermes. I have not visited since November, but have bought items every month except April and May. Now that is not without trying! My SA will answer me once then just stop replying. I have been trying to buy three pairs of shoes, a belt, and accessories for over a month. Its no longer fun trying to buy anything, because it is so much work. I am wondering if I should keep trying or switch my store to Texas. Our NM contact is best friends with someone who works there and my family has offices in Austin and Dallas so I have connections to Texas. I just want shopping to be fun lol! What would ya'll do?

Just think . . .
if this were not Hermes, would you know what to do?
Of course. You wouldn't think twice about taking your business elsewhere.
You have already got one Birkin - achieved what most other watchers of this thread aspire to.
Why are you wanting to shop at Hermes?
Do you really want those three pairs of shoes, the belt and other accessories? or do you see them as the pathway to another Birkin or Kelly?
If you really want them, get them where you can.
If the latter, accept that you have already been successful in one store, so start again where you will be happier.

 

[addiCCted]

Hi everyone I really would appreciate some advice as I have never experienced this before. I have been with my SA for over a year and received a Birkin 25 in November for my birthday. I bought items every single month, but only visited the store three times as I live in a state that does not have Hermes. I have not visited since November, but have bought items every month except April and May. Now that is not without trying! My SA will answer me once then just stop replying. I have been trying to buy three pairs of shoes, a belt, and accessories for over a month. Its no longer fun trying to buy anything, because it is so much work. I am wondering if I should keep trying or switch my store to Texas. Our NM contact is best friends with someone who works there and my family has offices in Austin and Dallas so I have connections to Texas. I just want shopping to be fun lol! What would ya'll do?

I think she isn’t prioritizing remote clients. Probably should cut your loses now. But will you be able to go to the Texas store as well?

 

[0Mary]

Just think . . .
if this were not Hermes, would you know what to do?
Of course. You wouldn't think twice about taking your business elsewhere.
You have already got one Birkin - achieved what most other watchers of this thread aspire to.
Why are you wanting to shop at Hermes?
Do you really want those three pairs of shoes, the belt and other accessories? or do you see them as the pathway to another Birkin or Kelly?
If you really want them, get them where you can.
If the latter, accept that you have already been successful in one store, so start again where you will be happier.

Thank you! Very true!