Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[Veritybelle]

I've been buying H bags for nearly 20 years. Nobody I bought from back in the early days is still around at H. Plus I buy and regularly carry vintage. So it's meaningless for any SA to have a concern about whether I've been loyal to them. If I know I will be visiting my H store I do usually choose to carry an H bag rather than something else but I never think about where that bag came from. But in any event, they're my bags and my scarves and accessories etc and it's my prerogative to wear them when and how I choose.

 

[WhiteBus]

I've been buying H bags for nearly 20 years. Nobody I bought from back in the early days is still around at H. Plus I buy and regularly carry vintage. So it's meaningless for any SA to have a concern about whether I've been loyal to them. If I know I will be visiting my H store I do usually choose to carry an H bag rather than something else but I never think about where that bag came from. But in any event, they're my bags and my scarves and accessories etc and it's my prerogative to wear them when and how I choose.

bravo!

 

[WhiteBus]

Everyone likes to be made to feel special and welcome as a returning customer.
But unless an SA has gone a lot of trouble to obtain items for you, is he or she going to be particularly worried about what you choose to wear?

For anyone getting obsessed with their SA relationship, see yourself in this context:

There are 52 weeks in a year.
An SA might work 5 days a week and 8 hours a day for 42 weeks.
That is an annual total of around 1600 hours.
Let us say that on average a SA would work with one customer per hour.
Even taking into account that perhaps half of those will be returning customers, most are going to be one of hundreds that an SA will deal with in a year.

 

[880]

@shadesofpink My BH SA tends to be quite possessive of me and I would not wear a purse he did not offer me. This is not hard because I obtained all of my bags from my home store. In fact, I, @880 and her DH shopped, strike that, played dress up, at Beverly Hills with my SA and @880 said that she would noT be buying because she does not cheat on her Madison SA while shopping in the US. My SA told me he thought @880 was “so sweet” for being loyal to her SA and thought it was admirable. I don’t shop at the other stores because it is so not fun without my SA.

Thanks @haute okole for a very fun time. Her SA kindly gave us two men’s item reference numbers so I could order these items through my own SA. He was aware from the start that we were not shopping BH

 

[shadesofpink]

thanks everyone! all the perspective has been so interesting. Pretty much goes back to my original thought of… it depends on the SA! I’ve always been curious of those who have 2 home stores in 2 different continents and how they have navigated that. So far I conclude that results may vary . I will always try my home store first but hey, if stock is low at home and I get a non-QB offer abroad without asking, I’ll buy it if I love it. My guess is with all the threads on here with people discussing their walk in purchases while traveling or in airport shops that this happens quite often. Done overthinking for now!

 

[cravin]

Not sure how many hundreds of messages I’ve read about SAs ignoring them over text or email.

I get a text from our SA to stop by for a men’s RTW event. I text our SA about 5 hours before we planned on heading into NYC. Upon walking into the boutique, he is standing right by the entrance and I jokingly say “fine, don’t reply to my texts”. He looks up and says “You texted me? I’m so sorry”. He then proceeds to look at the iPhone and scrolls down through approximately 100 messages before getting to mine. “There it is! I’m so sorry!” I laugh and tell him that I was just kidding and we go to shop.

Soooooo, moral of the story, stop freaking out if you don’t hear back. I was a little surprised how far down he had to scroll down to find my message from 5 hours ago, but I always knew that he is busy. They don’t hate you, they aren’t ignoring you, they’re busy. Nothing replaces walking into a boutique.

 

[WhiteBus]

Not sure how many hundreds of messages I’ve read about SAs ignoring them over text or email.

I get a text from our SA to stop by for a men’s RTW event. I text our SA about 5 hours before we planned on heading into NYC. Upon walking into the boutique, he is standing right by the entrance and I jokingly say “fine, don’t reply to my texts”. He looks up and says “You texted me? I’m so sorry”. He then proceeds to look at the iPhone and scrolls down through approximately 100 messages before getting to mine. “There it is! I’m so sorry!” I laugh and tell him that I was just kidding and we go to shop.

Soooooo, moral of the story, stop freaking out if you don’t hear back. I was a little surprised how far down he had to scroll down to find my message from 5 hours ago, but I always knew that he is busy. They don’t hate you, they aren’t ignoring you, they’re busy. Nothing replaces walking into a boutique.

Q E D! #8238

 

[nat74]

Not sure how many hundreds of messages I’ve read about SAs ignoring them over text or email.

I get a text from our SA to stop by for a men’s RTW event. I text our SA about 5 hours before we planned on heading into NYC. Upon walking into the boutique, he is standing right by the entrance and I jokingly say “fine, don’t reply to my texts”. He looks up and says “You texted me? I’m so sorry”. He then proceeds to look at the iPhone and scrolls down through approximately 100 messages before getting to mine. “There it is! I’m so sorry!” I laugh and tell him that I was just kidding and we go to shop.

Soooooo, moral of the story, stop freaking out if you don’t hear back. I was a little surprised how far down he had to scroll down to find my message from 5 hours ago, but I always knew that he is busy. They don’t hate you, they aren’t ignoring you, they’re busy. Nothing replaces walking into a boutique.

I can attest to that. One time an SA from Palo Alto showed me and my friend their unread texts by scrolling down the text messages on their phone. There was so many, a very loooooong list OMG. Without seeing it in my own eyes I could not have imagined how much texts they have to read and respond everyday. I’m very grateful that my SA always responds to my text within an hour or so.

 

[royaljelly]

I can attest to that. One time an SA from Palo Alto showed me and my friend their unread texts by scrolling down the text messages on their phone. There was so many, a very loooooong list OMG. Without seeing it in my own eyes I could not have imagined how much texts they have to read and respond everyday. I’m very grateful that my SA always responds to my text within an hour or so.

Agreed! And I have also heard of people who have been quite persistent with getting a reply from SAs (from local forums) to the point they get upset when their SA did not reply. From my experience, when my SA texts me, it means she has found the items I like and would like to arrange an appointment with me. It could also be that she has got something she thought I might like and is therefore asking if I'd like to have it reserved for a few days. Otherwise, I honestly do no expect my SA to text me regularly (and my wallet is probably happier this way!)

I have also found that the less "eager" one appears in respect of bags or otherwise and the more you give your opinion in relation to the items offered (e.g. reject if the colourway is not your cup of tea, the size of the charm is too large etc.), it seems that the more likely they come in one's way... members with more H mileage can advise on this if I'm mistaken in my observation though!

 

[periogirl28]

Agreed! And I have also heard of people who have been quite persistent with getting a reply from SAs (from local forums) to the point they get upset when their SA did not reply. From my experience, when my SA texts me, it means she has found the items I like and would like to arrange an appointment with me. It could also be that she has got something she thought I might like and is therefore asking if I'd like to have it reserved for a few days. Otherwise, I honestly do no expect my SA to text me regularly (and my wallet is probably happier this way!)

I have also found that the less "eager" one appears in respect of bags or otherwise and the more you give your opinion in relation to the items offered (e.g. reject if the colourway is not your cup of tea, the size of the charm is too large etc.), it seems that the more likely they come in one's way... members with more H mileage can advise on this if I'm mistaken in my observation though!

I agree with your last paragraph and that has been my experience all the while, shopping at stores in different continents. Of course people's mileage could vary.

 

[DB8]

I’m very grateful that my SA always responds to my text within an hour or so.

I have known both of my SA's for years (one is upcoming 20), so I generally get a quick response from them, sometimes within 5 minutes, at most a few hours. Despite this, my messages are always simple, non conversational and last a few exchanges at most ("Hi, when are you next in store? FYI I'll be shopping for (gifts, scarves, shoes)" followed by "what time should I pop in? thanks!").

The only time I text about specific items is if I am travelling and I stumble upon something - I'll text both to see whether it's something either can source for me.

It's much easier to review and keep track of my shopping list when I am f2f with my SA and their H-pad, vs. text message. Too much gets lost in between.

 

[Midge Maisel]

I have known both of my SA's for years (one is upcoming 20), so I generally get a quick response from them, sometimes within 5 minutes, at most a few hours. Despite this, my messages are always simple, non conversational and last a few exchanges at most ("Hi, when are you next in store? FYI I'll be shopping for (gifts, scarves, shoes)" followed by "what time should I pop in? thanks!").

The only time I text about specific items is if I am travelling and I stumble upon something - I'll text both to see whether it's something either can source for me.

It's much easier to review and keep track of my shopping list when I am f2f with my SA and their H-pad, vs. text message. Too much gets lost in between.

This is pretty much how I treat texting with my SA. And really, I feel like it's a good rule of thumb for any business relationship: be friendly, get to the point, make it easy.

 

[lynn ph]

I know everytime I hear that I’m like is this real?? Seems like everyone on youtube is getting offers with little to no spend. But when I go here people are saying they spend $40-50k minimum.

I spent ~20k and haven’t got anything yet.

 

[kellylindy]

I spent ~20k and haven’t got anything yet.

same here, not even an evelyne.

 

[anbaglover]

You guys are making me feel at ease now! This chat right here is a therapy for me lol!