Maintaining an H relationship

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Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
You are not overreacting imo. I would consider finding a new SA. Knowing that SAs are busy and that they might not respond right away. Ignoring your customers’ emails is a big no no. Call the store to check in and see if the SA is on vacation. Late August early September is prime down for vacation.
Thank you so much for your response, HKsai. I really appreciate you helping a newbie out :)
The SA did reply to my last email(5 days later), saying he will be in store when I am visiting. Since i have only shopped with him one time, it understand it may take time for us to build a rapport. Either way, I will not let it stress me out and it definitely doesn't affect the love I have for the brand :)
 
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You said you would love to see him. Is that all you said? Do you want him to get you something or send you something or do you just want to talk? It's possible that he is not going to respond to chat emails with you. If he is good, he is likely very busy. Keep your communications brief, polite and to the point. If there are products you want tell him specifically what those products are and when you will be in the store to see them or pick them up. If he responds, then all is well. Go, do business and he may loosen up a bit as he begins to trust that you are a serious customer. If he doesn't respond to a direct business query then find another SA to do business with.

Dear Joe Schmoe, I'll be in your store on Thursday September __ between 2 pm. and 4 pm. and would like to make an appointment with you to see these items on my list. Most I know I will take, but a few I need to try on: The Guepards Maxi-Twilly Slim in ciel/beige doré/blanc; the Paris loafer in Noir PHW size 38; the Carnets d'Equateur round deep platter (large model). I also need a few gifts: 3 Ulysses MM notebooks (I'll select from the stock you have but prefer noir, garnet and gold if you have them) and 3 extra lined refills for each. I will also look at Kelly dog bracelets and Bearn wallets. Does 2 pm. on the ______ work for you? Thanks much, Suzy Q.

Also, and no doubt you know this-- keep in mind the amount of his time you are taking relative to what you are buying. You can certainly expect not to be rushed in your shopping, but you also can't take two hours of his time and only buy a Twilly. Well, maybe once but it wouldn't happen again! :amuse:

First of all, thank you so so much for your reply, Etriers.
My SA did respond to my last email(5 days later) saying he will be there in store during the time I am visiting! Next time I email him, I’ll make sure to be brief and tell him exactly what I am looking for. He seemed really great in person and I guess I just need to establish my relationship with him so he knows I am a serious buyer. Of course, if he still doesn’t reciprocate, I’ll try not to beat myself over it. Once again, appreciate you helping a newbie ❤️
 
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Thank you so much for your response, HKsai. I really appreciate you helping a newbie out :smile:
The SA did reply to my last email(5 days later), saying he will be in store when I am visiting. Since i have only shopped with him one time, it understand it may take time for us to build a rapport. Either way, I will not let it stress me out and it definitely doesn't affect the love I have for the brand :smile:
That’s a great attitude! As long as he’s not completely ignoring you, I assume that he’s just really busy. Hopefully you get your dream bag soon <3
 
First of all, thank you so so much for your reply, Etriers.
My SA did respond to my last email(5 days later) saying he will be there in store during the time I am visiting! Next time I email him, I’ll make sure to be brief and tell him exactly what I am looking for. He seemed really great in person and I guess I just need to establish my relationship with him so he knows I am a serious buyer. Of course, if he still doesn’t reciprocate, I’ll try not to beat myself over it. Once again, appreciate you helping a newbie ❤️
I've found most SAs take a few days to respond. I don't take it personally. If they're able to fulfill the request, it doesn't really matter to me.
 
He seemed really great in person and I guess I just need to establish my relationship with him so he knows I am a serious buyer. Of course, if he still doesn’t reciprocate, I’ll try not to beat myself over it. Once again, appreciate you helping a newbie ❤️

That's absolutely the right attitude. My own experience is that you can't force rapport or chemistry - I've been let down by SAs in the past who were always lukewarm. I think it's how the SAs protect themselves too - I am wiling to bet there are many people who try to cozy up to Hermes SAs to feel important / brag to their friends and get BKC offers and get invites to exclusive events, but aren't actually serious customers.

I myself changed 3 SAs before finally settling on my current one, and even she a bit distant at first. But after warming up to each other and seeing how much I loved the brand, she's been much more enthusiastic and helpful with saving things I like and texting me to let me know.
 
That's absolutely the right attitude. My own experience is that you can't force rapport or chemistry - I've been let down by SAs in the past who were always lukewarm. I think it's how the SAs protect themselves too - I am wiling to bet there are many people who try to cozy up to Hermes SAs to feel important / brag to their friends and get BKC offers and get invites to exclusive events, but aren't actually serious customers.

I myself changed 3 SAs before finally settling on my current one, and even she a bit distant at first. But after warming up to each other and seeing how much I loved the brand, she's been much more enthusiastic and helpful with saving things I like and texting me to let me know.

It makes complete sense, Phiona88. I appreciate your POV. It definitely makes me feel better and understand more about SA relationship.

Funny you mention people getting cozy with SAs only to brag. I actually know a few such ladies that do that only to brag ‍♀️
 
First of all, thank you so so much for your reply, Etriers.
My SA did respond to my last email(5 days later) saying he will be there in store during the time I am visiting! Next time I email him, I’ll make sure to be brief and tell him exactly what I am looking for. He seemed really great in person and I guess I just need to establish my relationship with him so he knows I am a serious buyer. Of course, if he still doesn’t reciprocate, I’ll try not to beat myself over it. Once again, appreciate you helping a newbie ❤️

My SA in my home store has a huge clientele. He gets a giant volume of communication every day but I know from things he has said during our appointments that he works hard and does his best. Unless I need something right away, (and for those things I call) it usually takes him about a week to return my email. But—he makes things happen smoothly, has everything ready at my appointments and has been able to get everything on my list. We have fun during appointments but we’re definitely not friends. I don’t know if this helps. Basically, you can expect a good professional relationship where you’re both friendly and pleasant and you are both respectful of the other’s time/money. If you feel like you are not getting that from him, then it is good to shop for a different SA. It sounds like you have a good plan going forward. :smile:
 
My SA in my home store has a huge clientele. He gets a giant volume of communication every day but I know from things he has said during our appointments that he works hard and does his best. Unless I need something right away, (and for those things I call) it usually takes him about a week to return my email. But—he makes things happen smoothly, has everything ready at my appointments and has been able to get everything on my list. We have fun during appointments but we’re definitely not friends. I don’t know if this helps. Basically, you can expect a good professional relationship where you’re both friendly and pleasant and you are both respectful of the other’s time/money. If you feel like you are not getting that from him, then it is good to shop for a different SA. It sounds like you have a good plan going forward. :smile:
It’s really nice to hear other people's experience and relationship with their SA. It is so helpful :) thank you so much ❤️❤️
 
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May I know in regards to getting the ‘quota’ bag, does shoes or baby items count? I have read different things, some said anything leather doesn’t count, how about cdc? Sorry, still trying to understand how all this works ‍♀️ Thanks in advance for any advice/inputs
 
May I know in regards to getting the ‘quota’ bag, does shoes or baby items count? I have read different things, some said anything leather doesn’t count, how about cdc? Sorry, still trying to understand how all this works ‍♀️ Thanks in advance for any advice/inputs
Shoes and baby stuff I would say count “quite a bit” and cdc “less so”. Obviously these are arbitrary and depending on your store. The consensus is that RTW, fine jewelries, and home goods count the most. In general, things that are harder to sell.
 
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