CityGirl9 said:It's totally FREE. At least here in NYC, Soho LV. My friends bag just came back from repair today, no charge at all.
i think it depends on the bag and the SA/customer rapport that's present. my SA in Hollywood ships me things for free, but my SA in South Coast gives me tons of freebies (catalogs/dustbags/etc).. no free VIP stuff though.. i think i gotta buy some luggage first. haha. which should be soon!