Returned a used bag?
LV was okay with that? Almost all customers would not be okay buying used from the boutique.
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LV Mini Palm Springs Backpack
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Returned a used bag?
LV was okay with that? Almost all customers would not be okay buying used from the boutique.
Thanks! I found the strap too thin (dug into my shoulder) and the zipper too fiddly. I exchanged it for a different bag.
Yes, they were okay. In the U.S., it's fourteen days to return for a full refund or one month to exchange. I exchanged it for a different bag. I told them after wearing it, I didn't like the strap or zipper. Not an issue at all. They do, after all, have return and exchange policies.
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The policy isn't for used, though. Trying on is one thing, bopping around out and about with a bag is another. You got lucky this time.
If boutique staff come upon photos of you online using your new purchases, any future return attempts by you will go differently.
Here is the policy. I suggest you actually read it.
http://us.louisvuitton.com/eng-us/delivery-and-returns
Nowhere does it say it cannot be used. In fact. It says that all items must be returned in "perfect saleable condition".
And the boutique totally was aware of why I was exchanging it: because I TOLD them after using it, I didn't like it! They were very friendly (empty store, many attendants milling around chatting with me).
That is why they have such policies in place. So, you may have a problem with such a policy but I do not regret anything. We can agree to disagree.
I've been an LV customer for a very long time, decades in fact, and I think I know the intention of the return policy well enough. The day that "perfect saleable condition" = "use it and enjoy it a bit and then feel free to return because it's still perfect as far as we can tell" is the day I leave LV as a client. LV has never been Nordstrom.
I ended up returning the backpack... It didn't work out between us. But I did enjoy it for a bit. Here are a few pics! I am 5'4.
You wore it on at least two different occasions and then returned it? Wow that sucks for the person who got it after you!
Totally agree. If you do not like it then why you buy it. Buying it and storing it and then regret it is one thing but using it and return it is another. Its not like jewellery clothes that the size doesnt fit you exchange it.
Well that you actually managed to exchange it and sucks to be the next one getting it. 😕
If LV did not have a problem with her returning it, then why do all of you have a problem?? The saltiness with some of y'all is so extra and unnecessary.
Who knows what they did with the bag? Maybe they kept it as a display piece for customers to try on because they know it is a returned bag. And if they sold it again to another customer then don't blame the person returning the bag...blame the SAs that resold it.
SAs sell display pieces that show some wear and no one has a problem with it, I don't understand how this is any different. It is not like she took the bag, ran it over with a car, rubbed it in the dirt AND THEN returned it. The person that returned it...returned the bag knowing that she can, judging that there is no wear and tear to the bag and is still brand new. One or two wears does not make the bag unwearable. If the bag is suitable for a return and is within the time limit...then that person has every right to return the bag.
If you all have a problem with not getting a bag that is FRESH out of the box then when you go shopping simply ask the SA to get you a brand new untouched one...it is that simple.
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Who knows what they did with the bag? Maybe they kept it as a display piece for customers to try on because they know it is a returned bag. And if they sold it again to another customer then don't blame the person returning the bag...blame the SAs that resold it.
SAs sell display pieces that show some wear and no one has a problem with it, I don't understand how this is any different. It is not like she took the bag, ran it over with a car, rubbed it in the dirt AND THEN returned it. The person that returned it...returned the bag knowing that she can, judging that there is no wear and tear to the bag and is still brand new. One or two wears does not make the bag unwearable. If the bag is suitable for a return and is within the time limit...then that person has every right to return the bag.
If you all have a problem with not getting a bag that is FRESH out of the box then when you go shopping simply ask the SA to get you a brand new untouched one...it is that simple.
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If I spent thousands on a bag I would want it brand new. I wouldn't want someone to have worn it out on several occasions. There is a difference with display pieces because they do not experience long periods of wear.
With this logic, cannot I not buy an expensive bag I can't usually afford for a special occasion and just return it because it's 'as new'? LV don't provide a hire service.