I was told the same thing too, 14 business days for returns. Haha I'm gonna do the exchange route and possibly order another one if I see one on the website to compare.
Did you get your refund for your previous two flawed PSM's?
Please keep me updated on the second backpack! The CA already initiated the return for me so going to send this one back and call CS to have them order a 4th one for me once I receive the refund! I can’t believe I’ve done 3 returns on this item. Crazy...let’s hope this 4th one is better!