LV Mini Palm Springs Backpack

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#3,256
Mimiiiz said:
Hey guys, I just received my brand new Palm Springs Mini and noticed this teeny tiny crack in the canvas on the left side of zipper on the lip, towards the bottom. It is very tiny and cannot be seen to the naked eye. I only noticed after focusing a light on the area and inspecting closely. Just wanted your thoughts/any advice if this is an issue and if I should return/exchange or should I just overlook this as this bag was so hard to get a hold of.
Is this normal for a brand new bag? And do you think it’ll become a problem in the future?
Thanks!
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Hello Mimiiz,

As far as I can see, the psm you just received is the old model. With old model, there is no cuts or cracks whatsoever. I owned both old and new models, only the new ones have cuts at the zipper ending corners to prevent future cracks. Again, the old model should not have any cuts or cracks. If I were you, I would return it.

Cheers,
 
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#3,260
bunnieangel said:
I wouldn't believe everything they say... Also I find the SA's at Yorkdale LV a little lost and clueless.... Because that's exactly where I got my bag exchanged! Lol!
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What.. What day did you end up getting it?
I don’t deal with SA’s I deal with the Store Director and the first bag in that store was supposed to be going to me. So it means that they didn’t put the bag aside for her or didn’t notify her that it came in.
 
#3,261
raspberrysyrup said:
What.. What day did you end up getting it?
I don’t deal with SA’s I deal with the Store Director and the first bag in that store was supposed to be going to me. So it means that they didn’t put the bag aside for her or didn’t notify her that it came in.
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I picked up my bag last Monday. It was an exchange due to a complaint that I had made regarding a repair that they had done (I have written a post on this a page back or so) so I was dealing with the Client care services specialist. They told me that I would have priority as I already had a psm. I was offered 2 older style psm first but specifically wanted the new style.
 
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#3,262
bunnieangel said:
I just exchanged my 2016 old model, made in Spain, psm yesterday. I had some fraying on the strap hooks and one of loose threading on one of my straps. I brought it in for repairs and within 3 months of bringing it in... Lv still didn't call me to let me know repairs were ready. I called cs and they didn't have any information on it so cs said that my local boutique would contact me. When they contacted me, they said repairs were "done" and my bag was "ready". They shipped the bag to me and when I received it, repairs were not done properly. The fraying was still there and they just tied the loose thread. I wrote a poor review on the repair they did. My local lv called and I explained why I was not happy with their service. They gave me options. I could send in my bag for repairs again. Or they could give me new straps to use the bag with the fraying and wait for a new bag to exchange. I decided to wait for a brand new psm. Because it was an exchange, I was prioritized. I was offered 2 old style psm before I was offered this new style psm. Overall look wise... The old style looks better. But functional wise... The new style is wayyyyyy better. It was such a tough decision for me but I am so glad I chose the new style. To be honest, I've never had any issues with cracking on the canvas of my old style psm, but I think it's cause I just never closed it! View attachment 4577050
The fraying that came back after repairs

View attachment 4577051
"repaired"

View attachment 4577052
"repaired"

View attachment 4577053
New style psm!
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@raspberrysyrup this is the original post regarding my repair and why the exchange.
 
#3,263
bunnieangel said:
I picked up my bag last Monday. It was an exchange due to a complaint that I had made regarding a repair that they had done (I have written a post on this a page back or so) so I was dealing with the Client care services specialist. They told me that I would have priority as I already had a psm. I was offered 2 older style psm first but specifically wanted the new style.
Click to expand...
mines is supposed to be a replacement as well. the current one i have experienced some serious peeling issues. so i requested that one the new model became available i wanted one and that would be my replacement. i've been offered a few old models in the mean time to see if i wanted it, but refused them all because they didn't meet the standard i had for them. we'll see what happens, i sent her a message and she's keeping me posted on the updates.
 
#3,265
Hey guys, my order for psm in reverse has been acknowledged in 1/11/19, however the order status is “pending for availability”. I live in New Zealand so its almost impossible to buy one at the store. Im wondering if this means that my bag is backordered and theyre looking for stock? I called lv who has told me that my bag is still being made at a warehouse? I dont fully trust them and hopefully my order wont be cancelled.. could anyone give me an idea whats going on? Thanks
 
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