LV does NOT stand by their product. Terrible quality and even worse customer service

[ninrew]

Dealing with the same issue. I have a bag purchased in 2016 and the defect just came out this year! LV will not stand behind their product even thought this is a known defect throughout the community. I am taking them to small claims court at this point. I have bags that I have use longer and more often than this bag, and they are mint! This should not have happened. I still have a wallet that my parents bought me in Paris in 1981, that was used every day, and the monogram did not rub off.

 

[lallybelle]

My only experiences have been good. LV DID call when the Empreinte and the I-cat Neverfull glazing issues with melting came about to tell me to bring the bags in I had an I-Cat Neverfull and a Emp. speedy. (I already knew from our awesome tPFer's) that they were considering bags from certain years defective and were giving credits/replacements etc..
I also had a PS but PM. I started to get the damage around where the zipper went. It wasn't even bad yet and they replaced it on the spot. This was at the LV aftercare at 5th ave NYC. (sorry you had a bad experience there @880 )

Anyway, I digress. I agree with other posts that YES experiences can vary and sometimes it better to try another store or SA when trying to resolve an issue.

 

[LVlvoe_bug]

Dealing with the same issue. I have a bag purchased in 2016 and the defect just came out this year! LV will not stand behind their product even thought this is a known defect throughout the community. I am taking them to small claims court at this point. I have bags that I have use longer and more often than this bag, and they are mint! This should not have happened. I still have a wallet that my parents bought me in Paris in 1981, that was used every day, and the monogram did not rub off.

View attachment 5815132

Let us know what the outcome of the court case is. This looks like wear and tear to me and I don’t think you would win in court. Did you talk to somebody at LV about this?

 

[thewave1969]

LV customer service has been absolutely great for well over a decade. Period

 

[Luxe888]

100% agree (my emphasis added) I find entitlement today troubling
I agree with the above POV despite not having the best experiences with LV CS aftercare

Thanks for your opinion along with daisy’s! It seems like this thread isn’t helpful to you and that’s totally ok but it would be appreciated to allow others to discuss their issues and to stay on topic.

 

[Luxe888]

LV customer service has been absolutely great for well over a decade. Period

Glad u received great service! Unfortunately there are a lot of customers who didn’t receive the same service.

 

[BULL]

Dealing with the same issue. I have a bag purchased in 2016 and the defect just came out this year! LV will not stand behind their product even thought this is a known defect throughout the community. I am taking them to small claims court at this point. I have bags that I have use longer and more often than this bag, and they are mint! This should not have happened. I still have a wallet that my parents bought me in Paris in 1981, that was used every day, and the monogram did not rub off.

View attachment 5815132

This looks very bad. But since it is right around the under arm area, they can very easily argue that it was damaged by sweat and/or deodorant. Hand sanitizers can cause similar damage, and since all the previously mentioned materials are acidic, this kinda explains the effect. Although it is quite extensive, but I guess it took years to develop this serious level of peeling.
Vuitton will also argue, that the bag is fully functional (and will be for decades), since the PVC base is intact, only the cosmetic outer layer and pattern is damaged. Although any judge will know that Vuitton is rarely bought for functional reasons
What other bags do you have? Just curious, since in this case, it was clearly the shoulder carrying that caused the damage.
I am very curious how the legal route will work out, keep us updated.

 

[880]

Thanks for your opinion along with daisy’s! It seems like this thread isn’t helpful to you and that’s totally ok but it would be appreciated to allow others to discuss their issues and to stay on topic.

IMO only, entitlement versus reasonable expectation of a premier luxury brand‘s aftercare service does affect one’s judgment of that service and is part of the discourse re thread title discussing the negative perception of LV quality, CS, and aftercare. I‘ve stated my own experience of LV aftercare which actually is somewhat similar to that of OP in that my requests or expectations were not met. The issue of whether one is entitled to aftercare and to what extent is on point. I believe all opinions should be respected on a public thread regardless of whether they diverge from that of OP, but YMMV I do Agree with @BULL re interest in the outcome of a legal suit filed by @ninrew

 

[Luxe888]

IMO only, entitlement versus reasonable expectation of a premier luxury brand‘s aftercare service does affect one’s judgment of that service and is part of the discourse re thread title discussing the negative perception of LV quality, CS, and aftercare. I‘ve stated my own experience of LV aftercare which actually is somewhat similar to that of OP in that my requests or expectations were not met. The issue of whether one is entitled to aftercare and to what extent is on point. I believe all opinions should be respected on a public thread regardless of whether they diverge from that of OP, but YMMV I do Agree with @BULL re interest in the outcome of a legal suit filed by @ninrew

Some people may have a different perspective what is acceptable from a “premier luxury brand”. A properly smooth functioning zipper should be expected at a minimum. If one is content not getting a resolution that they felt compelled to bring to the boutique’s attention in the first place (such as your item) but did not receive a resolution but still feel content enough with the lack of resolution that is great for you!

However, this thread wasn’t created as a poll or asking for an opinion if one should expect a resolution. It was started to warn people of what policies they have in place (that they may or may not follow depending where you go or who you talk to) so that they can ensure they get a resolution for any issues they may have with the brand.

Thank you for your opinion, on the same note I also believe opinions should be respected when asked for and not dismissive as entitlement.

 

[Luxe888]

Dealing with the same issue. I have a bag purchased in 2016 and the defect just came out this year! LV will not stand behind their product even thought this is a known defect throughout the community. I am taking them to small claims court at this point. I have bags that I have use longer and more often than this bag, and they are mint! This should not have happened. I still have a wallet that my parents bought me in Paris in 1981, that was used every day, and the monogram did not rub off.

View attachment 5815132

It’s great you have an item in your collection as a comparison and expectation how their products should perform! I hope you get a resolution!!

 

[TC1]

Some people may have a different perspective what is acceptable from a “premier luxury brand”. A properly smooth functioning zipper should be expected at a minimum. If one is content not getting a resolution that they felt compelled to bring to the boutique’s attention in the first place (such as your item) but did not receive a resolution but still feel content enough with the lack of resolution that is great for you!

However, this thread wasn’t created as a poll or asking for an opinion if one should expect a resolution. It was started to warn people of what policies they have in place (that they may or may not follow depending where you go or who you talk to) so that they can ensure they get a resolution for any issues they may have with the brand.

Thank you for your opinion, on the same note I also believe opinions should be respected when asked for and not dismissive as entitlement.

FWIW you stated you didn't use the bag because the zipper stuck. You didn't ever take it in for that issue and years went by. You had another issue and then took it in based on a 5 year rumour you saw on the internet. Strolling in and demanding a replacement is a bit much to blame on a company after years. Not just a company this size, but any company.

 

[Luxe888]

FWIW you stated you didn't use the bag because the zipper stuck. You didn't ever take it in for that issue and years went by. You had another issue and then took it in based on a 5 year rumour you saw on the internet. Strolling in and demanding a replacement is a bit much to blame on a company after years. Not just a company this size, but any company.

It’s not a rumor, I was informed of this 5 year policy from the boutique. As previously and last time I will mention, the boutique confirmed the zipper issue has been brought to their attention before and bags were being replaced. This was not an issue that developed over time but a design flaw- hence they new zipper on the current bags. Hence, the lack of resolution whether it was an offer for a replacement, store credit or repair which they refused because of the 5 year policy they communicated. Maybe if I continuously used the bag until the zipper actually caused the canvas to be damaged they would actually provide a resolution but on the same note they may say it’s “wear and tear” based on purchase date.

Also to add, a different location has apologized for this experience and acknowledged the zipper issue. As for an update it won’t be necessary as this was a warning post not a journey post but thank you for your opinion!

 

[TC1]

It’s not a rumor, I was informed of this 5 year policy from the boutique. As previously and last time I will mention, the boutique confirmed the zipper issue has been brought to their attention before and bags were being replaced. This was not an issue that developed over time but a design flaw- hence they new zipper on the current bags. Hence, the lack of resolution whether it was an offer for a replacement, store credit or repair which they refused because of the 5 year policy they communicated. Maybe if I continuously used the bag until the zipper actually caused the canvas to be damaged they would actually provide a resolution but on the same note they may say it’s “wear and tear” based on purchase date.

Also to add, a different location has apologized for this experience and acknowledged the zipper issue. As for an update it won’t be necessary as this was a warning post not a journey post but thank you for your opinion!

Glad to hear you had resolution of an apology and confirmed your issue. Perhaps this thread is now moot.

 

[880]

Perhaps this thread is now moot.

agree

 

[Swanky]

All opinions are allowed, welcome to the internet

All posts must be respectful, even if you disagree with others.