LV Christmas Animation - 2021

[Aliluvlv]

I’m located in US. LV’s service is so inconsistent that it takes the joy away from purchasing their items. I rarely contact SAs for purchases and just stalk their website. This time they reached out and said they can do a preorder so I went with it. No more pre orders for me going forward. If it is not meant to be, then so be it.

I'm really sorry to hear that. I've never heard anything like that happening before and I'm in the US too. I would recommend you talk to the store manager and demand they refund your cc asap.

 

[23adeline]

I’m so annoyed. I placed preorders but SA said corporate canceled all preorders. She would not refund me and gave me store credit instead! That’s ridiculous! Never going to pre order again. Will just stalk the website.

That’s not right! You have never received the bag, they should refund you !
I agreed with what @MCBadian07 said, the SA doesn’t want to lose her sale/commission

 

[bfly]

Congrats for you guys that

I’m so annoyed. I placed preorders but SA said corporate canceled all preorders. She would not refund me and gave me store credit instead! That’s ridiculous! Never going to pre order again. Will just stalk the website.

That’s not good. Are you in US? If corporate canceled all preorders means it applies to everyone and in all countries then? They should give a refund not store credit.

 

[LanaLondon]

I live in the UK, does anyone know if the Christmas collection is still going online tomorrow? And what time does it usually appear online?

 

[paula24jen]

I live in the UK, does anyone know if the Christmas collection is still going online tomorrow? And what time does it usually appear online?

Ooh, my DD will be so excited if I can get a few things (seems that what’s mine is also hers…!), I will await the answer to your question

 

[jasz130]

I’m so annoyed. I placed preorders but SA said corporate canceled all preorders. She would not refund me and gave me store credit instead! That’s ridiculous! Never going to pre order again. Will just stalk the website.

I just got the text from my SA about my pre-order being canceled as well. Hope there’s no issues with the refund.

 

[maxynot]

I just got the text from my SA about my pre-order being canceled as well. Hope there’s no issues with the refund.

I didn’t preorder anything but I think I was also told all preorders were cancelled. Not sure if just the store I go to or if all stores? This preorder seemed so chaotic compared to others

 

[Puffin06]

I didn’t preorder anything but I think I was also told all preorders were cancelled. Not sure if just the store I go to or if all stores? This preorder seemed so chaotic compared to others

I don't understand why..

 

[Emma1420]

I didn’t preorder anything but I think I was also told all preorders were cancelled. Not sure if just the store I go to or if all stores? This preorder seemed so chaotic compared to others

I don't understand why..

Why even up pre-orders if you are just going to cancel them all later. I don’t really understand that.

 

[CowboyMeow]

I don't understand why..

IMO only: All luxury brands do not really care much about their everyday clients. They know their bags sells themselves, so even with bad customer service we still want their bags.

 

[Hemlock]

My pre order was also cancelled. I'm in the US.

 

[MCBadian07]

I live in the UK, does anyone know if the Christmas collection is still going online tomorrow? And what time does it usually appear online?

Christmas collection is supposed to launch next week. In stores October 1st.

 

[Sn0wsh0e]

I got an email yesterday saying my Hollywood Felicie is ready for collection. Still nothing for the mini pochettes though

 

[Emma1420]

My pre order was also cancelled. I'm in the US.

Did you order through your SA or via digital client services? I’m trying to figure out if they are canceling all pre-orders, just pre-orders of some items, or just pre-orders at certain boutique.

 

[jane]

There was so much conflicting information and confusion about this pre-order from the very beginning, not surprised this is happening. Get it together, LV !!!