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Hi Mandy - Sorry to hear this happened. Which LMB products did you use? Just the vachetta protection or the whole 3 step process?
I'm so sorry that happened to you!! Try buffing it out as suggested by others and do contact their customer service and see if they can help you.
Buffing it didnt help so I left a message with them to get back to me.
It's so weird that the bottom was ok but the straps were not..
My husband have done all my bags and have never had a problem..
He even did one of my bags doing the steps backwards..
Please let us know what they say..
I wonder if the vachetta had a previous treatment product applied? I have never had a problem with the LMB products except for a very slight darkening of the vachetta. I buff really well after application - no sticky or gummy residue or ashy discoloration so maybe it has something to do with that particular piece of vachetta versus the product since you had no issue with the bottom. Before application, was the inside leather and straps the same color? The inside is always lighter because it doesn't see sunlight.
Buffing it didnt help so I left a message with them to get back to me.
If Lv knows you have treated your bag on your own accord, do u think they would take on the responsibility?
On the positive note: it doesn't look grey to me... Really.