Loewe x Spirited Away

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Hi everyone, I would like some input for those who have the sneakers…

I tried them on and they were okay, however, I noticed that the stars don’t look like they fit very well. By that, I mean the star silhouettes aren’t fully colored, I’d that makes sense.

Is that part of the design? I am kind of concerned that the stars might start to fall from wearing - same issue that were reported from the bag as well as the shoes..

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I ordered one more wallet and it shipped immediately, let’s see.. :amuse:

true, it will be interesting to see how this series continues. As it’s so popular I’m sure they’ll do more..

And I already thought a few times that Loewe most probably shoots their collections pretty early, so they have stuff on photos that isn’t for sale or product photos look different from the version that goes on sale …
 
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Hi everyone, I would like some input for those who have the sneakers…

I tried them on and they were okay, however, I noticed that the stars don’t look like they fit very well. By that, I mean the star silhouettes aren’t fully colored, I’d that makes sense.

Is that part of the design? I am kind of concerned that the stars might start to fall from wearing - same issue that were reported from the bag as well as the shoes..

View attachment 5332502View attachment 5332503
The same issue does plague the sneakers unfortunately, and even more pronounced and faster than the bags. Was this a pair of sneakers you tried on in a boutique or your own pair? If it's your own pair I suggest getting in touch with Loewe CS and letting them know about it - I sent in my sister's shoes to my local boutique via my SA (she bought it online via Loewe's website).
 
how are people taking care of their new goods? would love some tips and suggestions for taking care of the leather and/or canvas (that yubaba tote!?!?!) and/or fabric? and if so, any specific products that you use??
 
The same issue does plague the sneakers unfortunately, and even more pronounced and faster than the bags. Was this a pair of sneakers you tried on in a boutique or your own pair? If it's your own pair I suggest getting in touch with Loewe CS and letting them know about it - I sent in my sister's shoes to my local boutique via my SA (she bought it online via Loewe's website).

I've mentioned the star peeling issue to my SA ever since you shared your sister's experience. My SA was trying to persuade me to buy the sneakers, but I was ok-ish about them. Then when it sold out in store I wanted to get them (ha!), so I bought them on MyTheresa, which was actually cheaper than purchasing through the store or through Loewe's website.

She told me not to worry too much about the stars, and if there were an issue, I can always bring the product back to the store for repair. If the item was not purchased from the store though, I will have to pay repair fees...which I understand, but it doesn't seem fair/right as this star peeling issue isn't just happening to me. I'm leaning towards returning these sneakers because of the hassle. The stars not filling the lines completely makes me kind of wary, too.

Edit: Here's another picture that I didn't attach, but the star is already kind of worrying me. I'm planning on returning these - not worth the hassle.

S__174440573.jpg
 
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I've mentioned the star peeling issue to my SA ever since you shared your sister's experience. My SA was trying to persuade me to buy the sneakers, but I was ok-ish about them. Then when it sold out in store I wanted to get them (ha!), so I bought them on MyTheresa, which was actually cheaper than purchasing through the store or through Loewe's website.

She told me not to worry too much about the stars, and if there were an issue, I can always bring the product back to the store for repair. If the item was not purchased from the store though, I will have to pay repair fees...which I understand, but it doesn't seem fair/right as this star peeling issue isn't just happening to me. I'm leaning towards returning these sneakers because of the hassle. The stars not filling the lines completely makes me kind of wary, too.

Edit: Here's another picture that I didn't attach, but the star is already kind of worrying me. I'm planning on returning these - not worth the hassle.

View attachment 5333115
I would think that Loewe should honor item repairs even if bought through MyTheresa - it's clearly still a product from their house and there's zero reason why they should make you pay for the repair.

I've brought in my bags bought elsewhere in for leather conditioning and our SA has never questioned on where we bought it and all that, though probably a repair would be different.

As for the shoes, if its still unworn I would definitely return to MyTheresa. Really not worth the hassle of getting a brand new item repaired...
 
I've mentioned the star peeling issue to my SA ever since you shared your sister's experience. My SA was trying to persuade me to buy the sneakers, but I was ok-ish about them. Then when it sold out in store I wanted to get them (ha!), so I bought them on MyTheresa, which was actually cheaper than purchasing through the store or through Loewe's website.

She told me not to worry too much about the stars, and if there were an issue, I can always bring the product back to the store for repair. If the item was not purchased from the store though, I will have to pay repair fees...which I understand, but it doesn't seem fair/right as this star peeling issue isn't just happening to me. I'm leaning towards returning these sneakers because of the hassle. The stars not filling the lines completely makes me kind of wary, too.

Edit: Here's another picture that I didn't attach, but the star is already kind of worrying me. I'm planning on returning these - not worth the hassle.

View attachment 5333115

If that's unworn, I'd find that star really concerning since it seems to be peeling off already. These quality issues are so tragic because the stars were such a cute extra touch differentiating from last year's collection :(

I agree, it would seem really strange for them to not honour repairs because my understanding is MyTheresa is an official seller? That'd be like the warranty on a Chanel being void if it were bought through Nordstrom...seems really odd.

Best of luck!
 
I would think that Loewe should honor item repairs even if bought through MyTheresa - it's clearly still a product from their house and there's zero reason why they should make you pay for the repair.

I've brought in my bags bought elsewhere in for leather conditioning and our SA has never questioned on where we bought it and all that, though probably a repair would be different.

As for the shoes, if its still unworn I would definitely return to MyTheresa. Really not worth the hassle of getting a brand new item repaired...

I thought so, too. I was surprised when my SA texted that response, but I didn't get my shoes during her response, so I disregarded it.

I've applied for a return and DHL picked it up within two hours. The whole ordeal is super seamless.

I tried the shoes on yesterday indoors - they are completely new and unused. I was really focused on the details (especially the stars!) because this was brought up not only on the shoes, but also the bags. I have the susuwatari brown small puzzle but the stars seem okay for now. I don't think the shoes are acceptable quality wise. :(
 
If that's unworn, I'd find that star really concerning since it seems to be peeling off already. These quality issues are so tragic because the stars were such a cute extra touch differentiating from last year's collection :sad:

I agree, it would seem really strange for them to not honour repairs because my understanding is MyTheresa is an official seller? That'd be like the warranty on a Chanel being void if it were bought through Nordstrom...seems really odd.

Best of luck!

Thank you. It is unworn and I just returned it this morning. :( It is quite unfortunate because as much as I like the design, I don't think I can wear them without worrying about the stars peeling off.

I was a bit concerned with the quality and the fact that I have to pay extra if the stars do peel off. I bought the susuwatari shoes from the Totoro collection last year, and they were great.

I'm glad I got this pair of shoes through MyTheresa though, instead of Loewe.
 
Omg, the Kaonashi hammock I ordered during the online restock just shipped! I was very excited all weekend, as I was hoping it was not phantom stock. Very excited to see it when it arrives!

how are people taking care of their new goods? would love some tips and suggestions for taking care of the leather and/or canvas (that yubaba tote!?!?!) and/or fabric? and if so, any specific products that you use??

I bought a small susuwatari puzzle in the first run and I sprayed it with Collonil nanospray pro as I do with all my bags and some coats. After the sprayed completely dried bag leather was back to its initial state. Soft as before. I always do that with all my bags to protect from eventual rain and dirt. It helps a lot with my vachetta handles from my LV speedys (less browning etc.).
 
Omg, the Kaonashi hammock I ordered during the online restock just shipped! I was very excited all weekend, as I was hoping it was not phantom stock. Very excited to see it when it arrives!

oooooo please show the reveal photos when you get it! so so exciting! which one did you get - the suede or the all leather? i'm hopeful the shipment bodes good news for others too.... (i'm still waiting for a cancellation slash it's coming your way email for the last order ... oy).

I bought a small susuwatari puzzle in the first run and I sprayed it with Collonil nanospray pro as I do with all my bags and some coats. After the sprayed completely dried bag leather was back to its initial state. Soft as before. I always do that with all my bags to protect from eventual rain and dirt. It helps a lot with my vachetta handles from my LV speedys (less browning etc.).

super helpful, thanks for the tip. i'm such a neophyte when it comes to taking actual care of bags. have usually just let them get worn down with wear and tear and now i feel like i have to treat the new collection like they're an unwrapped lego box that i can't touch in order for it to retain value.

:facepalm:
 
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oooooo please show the reveal photos when you get it! so so exciting! which one did you get - the suede or the all leather? i'm hopeful the shipment bodes good news for others too.... (i'm still waiting for a cancellation slash it's coming your way email for the last order ... oy).



super helpful, thanks for the tip. i'm such a neophyte when it comes to taking actual care of bags. have usually just let them get worn down with wear and tear and now i feel like i have to treat the new collection like they're an unwrapped lego box that i can't touch in order for it to retain value.

:facepalm:

I will! I got the small all leather hammock. I saw it in the shop when I went to collect the puzzle and was surprised how much I liked it! It has a great size, bigger than I thought (I need medim bags)! The suede one probably would have been to large on me and I did not like the very long shape, but it still is beautiful!

I never treated bags before that vachette stuff, too. I think most bags don‘t necessarily need it.
But with the vachetta I liked it not to brown, so I did the nanospray and it really helped aging the vachetta beautifully! Now I put it on all bags, but also because I live in Germany with a high rain probability and while I like to preserve my bags as much as possible, I also want to use them.:P
 
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