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The same issue does plague the sneakers unfortunately, and even more pronounced and faster than the bags. Was this a pair of sneakers you tried on in a boutique or your own pair? If it's your own pair I suggest getting in touch with Loewe CS and letting them know about it - I sent in my sister's shoes to my local boutique via my SA (she bought it online via Loewe's website).Hi everyone, I would like some input for those who have the sneakers…
I tried them on and they were okay, however, I noticed that the stars don’t look like they fit very well. By that, I mean the star silhouettes aren’t fully colored, I’d that makes sense.
Is that part of the design? I am kind of concerned that the stars might start to fall from wearing - same issue that were reported from the bag as well as the shoes..
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The same issue does plague the sneakers unfortunately, and even more pronounced and faster than the bags. Was this a pair of sneakers you tried on in a boutique or your own pair? If it's your own pair I suggest getting in touch with Loewe CS and letting them know about it - I sent in my sister's shoes to my local boutique via my SA (she bought it online via Loewe's website).
I would think that Loewe should honor item repairs even if bought through MyTheresa - it's clearly still a product from their house and there's zero reason why they should make you pay for the repair.I've mentioned the star peeling issue to my SA ever since you shared your sister's experience. My SA was trying to persuade me to buy the sneakers, but I was ok-ish about them. Then when it sold out in store I wanted to get them (ha!), so I bought them on MyTheresa, which was actually cheaper than purchasing through the store or through Loewe's website.
She told me not to worry too much about the stars, and if there were an issue, I can always bring the product back to the store for repair. If the item was not purchased from the store though, I will have to pay repair fees...which I understand, but it doesn't seem fair/right as this star peeling issue isn't just happening to me. I'm leaning towards returning these sneakers because of the hassle. The stars not filling the lines completely makes me kind of wary, too.
Edit: Here's another picture that I didn't attach, but the star is already kind of worrying me. I'm planning on returning these - not worth the hassle.
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I've mentioned the star peeling issue to my SA ever since you shared your sister's experience. My SA was trying to persuade me to buy the sneakers, but I was ok-ish about them. Then when it sold out in store I wanted to get them (ha!), so I bought them on MyTheresa, which was actually cheaper than purchasing through the store or through Loewe's website.
She told me not to worry too much about the stars, and if there were an issue, I can always bring the product back to the store for repair. If the item was not purchased from the store though, I will have to pay repair fees...which I understand, but it doesn't seem fair/right as this star peeling issue isn't just happening to me. I'm leaning towards returning these sneakers because of the hassle. The stars not filling the lines completely makes me kind of wary, too.
Edit: Here's another picture that I didn't attach, but the star is already kind of worrying me. I'm planning on returning these - not worth the hassle.
View attachment 5333115
I would think that Loewe should honor item repairs even if bought through MyTheresa - it's clearly still a product from their house and there's zero reason why they should make you pay for the repair.
I've brought in my bags bought elsewhere in for leather conditioning and our SA has never questioned on where we bought it and all that, though probably a repair would be different.
As for the shoes, if its still unworn I would definitely return to MyTheresa. Really not worth the hassle of getting a brand new item repaired...
If that's unworn, I'd find that star really concerning since it seems to be peeling off already. These quality issues are so tragic because the stars were such a cute extra touch differentiating from last year's collection
I agree, it would seem really strange for them to not honour repairs because my understanding is MyTheresa is an official seller? That'd be like the warranty on a Chanel being void if it were bought through Nordstrom...seems really odd.
Best of luck!
how are people taking care of their new goods? would love some tips and suggestions for taking care of the leather and/or canvas (that yubaba tote!?!?!) and/or fabric? and if so, any specific products that you use??
Omg, the Kaonashi hammock I ordered during the online restock just shipped! I was very excited all weekend, as I was hoping it was not phantom stock. Very excited to see it when it arrives!
I bought a small susuwatari puzzle in the first run and I sprayed it with Collonil nanospray pro as I do with all my bags and some coats. After the sprayed completely dried bag leather was back to its initial state. Soft as before. I always do that with all my bags to protect from eventual rain and dirt. It helps a lot with my vachetta handles from my LV speedys (less browning etc.).
oooooo please show the reveal photos when you get it! so so exciting! which one did you get - the suede or the all leather? i'm hopeful the shipment bodes good news for others too.... (i'm still waiting for a cancellation slash it's coming your way email for the last order ... oy).
super helpful, thanks for the tip. i'm such a neophyte when it comes to taking actual care of bags. have usually just let them get worn down with wear and tear and now i feel like i have to treat the new collection like they're an unwrapped lego box that i can't touch in order for it to retain value.
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