Loewe x Spirited Away
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Update: just saw susuwatari puzzle bag pop up on the US website. I ordered it right away. Not sure if it will get cancelled (if it’s even available) since this is my second order for the same product (puzzle bag) although the other one was the Bo version.
Umm… I just got an email from CS informing me that my previous orders had been automatically cancelled, and that for security reasons they can’t do anything else…
I mean, I know that they can't do anything about the cancelled orders, and I had already given up on getting anything further from this collection. However, I am a bit nervous about the second statement. Did they mean that they can't do anything to fulfill the cancelled orders or they can't do anything to unblock my account for future orders?
EDIT: Yep! Just called them and they said that I am permanently blocked from placing orders at their website, and because of security purposes, they are unable to tell me why or assist me further. I asked if this was a block on Spirited Away items or all other general items, and they said it was a block on all orders, regardless of the collection. The representative did suggest that I place a trial order in a couple of months to see if my account is still blocked or not. Otherwise, nothing else can be done.
I suspect that they might have blocked the account either to calm the website down since many of my orders had been cancelled... Or they might have thought I was a reseller since I tried to order from multiple countries and have orders shipped to my friends and family abroad. Either way, good riddance. I hope to never ever deal with the online website again.
It is a bit sad that I am also worried that someone from the company might be lurking here, but I can't beat myself up for it. What's done is done. How was I supposed to know that I was buying phantom stock when their emails constantly said it was a payment failure? And I do think it was their responsibility to reach out to customers and warn them that multiple orders could result in a permanent block.
I mean, I know that they can't do anything about the cancelled orders, and I had already given up on getting anything further from this collection. However, I am a bit nervous about the second statement. Did they mean that they can't do anything to fulfill the cancelled orders or they can't do anything to unblock my account for future orders?
EDIT: Yep! Just called them and they said that I am permanently blocked from placing orders at their website, and because of security purposes, they are unable to tell me why or assist me further. I asked if this was a block on Spirited Away items or all other general items, and they said it was a block on all orders, regardless of the collection. The representative did suggest that I place a trial order in a couple of months to see if my account is still blocked or not. Otherwise, nothing else can be done.
I suspect that they might have blocked the account either to calm the website down since many of my orders had been cancelled... Or they might have thought I was a reseller since I tried to order from multiple countries and have orders shipped to my friends and family abroad. Either way, good riddance. I hope to never ever deal with the online website again.
It is a bit sad that I am also worried that someone from the company might be lurking here, but I can't beat myself up for it. What's done is done. How was I supposed to know that I was buying phantom stock when their emails constantly said it was a payment failure? And I do think it was their responsibility to reach out to customers and warn them that multiple orders could result in a permanent block.
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Congrats on your scores! I can't decide if the wallet can tolerate the bo puzzle but I keep staring at the ATB button...
I don't think they'll cancel you for ordering two puzzles, I've been able to order three
so confusing to hear about cancelled orders most recently...
will note that the 2 orders i placed this AM (around 10:30am ET) went through with confirmed shipment 4 hours later (just now!) - was a bo puzzle and a boro hat.
really hoping for folks waiting to find some things that they make their way to you all soon!
it also really does feel like the CS is trying its darn best to rectify/help/recover/respond - so kudos to them for hanging in there... it's a lot and i bet they didn't know how passionate/vocal/vociferous/obsessive we all would be...!
will note that the 2 orders i placed this AM (around 10:30am ET) went through with confirmed shipment 4 hours later (just now!) - was a bo puzzle and a boro hat.
really hoping for folks waiting to find some things that they make their way to you all soon!
it also really does feel like the CS is trying its darn best to rectify/help/recover/respond - so kudos to them for hanging in there... it's a lot and i bet they didn't know how passionate/vocal/vociferous/obsessive we all would be...!
I think it's just an issue with the system not being fast enough to reflect changes in stock. CS did tell me that they've had situations where 5 people have successfully checked out at the same time for the same product. Which is funny, because their security system is amazing at picking up who and where orders are being placed from. I think they block orders from certain IP address when they flag it as a security risk.
BTW I love your member name
I think it's just an issue with the system not being fast enough to reflect changes in stock. CS did tell me that they've had situations where 5 people have successfully checked out at the same time for the same product. Which is funny, because their security system is amazing at picking up who and where orders are being placed from. I think they block orders from certain IP address when they flag it as a security risk.
BTW I love your member name
Yeah ... I can easily see how our (me too) behavior can be translated as a security / reseller risk. (E.g., I tried to buy the same sweater 3x in quick succession because it was showing up as ATB only for it to be cancelled 3x in quick succession.... and then you multiply that by the number of sweaters I really wanted and the bags, then, well.... no wonder all of my initial orders got cancelled.)
I am surprised that they said "wait a few MONTHS"and retry... yikes. I hope they get do a clean slate wipe or something like that.
And thank you!!! I suspect you know what inspired the member name
Yeah ... I can easily see how our (me too) behavior can be translated as a security / reseller risk. (E.g., I tried to buy the same sweater 3x in quick succession because it was showing up as ATB only for it to be cancelled 3x in quick succession.... and then you multiply that by the number of sweaters I really wanted and the bags, then, well.... no wonder all of my initial orders got cancelled.)
I am surprised that they said "wait a few MONTHS"and retry... yikes. I hope they get do a clean slate wipe or something like that.
And thank you!!! I suspect you know what inspired the member name
Yeah... It's funny because I think they might be using the same security system that the online US DisneyStore used (before the ShopDisney rebranding). I had a massive massive order history since I was an avid collector of Disneyana. But one day, they had a similar issue with inaccurate stock count on a limited edition item. Ever since then, anytime I try to place an order I would get a "Payment Authorization Failure" notice and I wouldn't be able to check out. Until I created another account and started using that one... But it's funny cause that issue happened over 6 years ago... And I am facing it now haha!
and Yes, my all time favorite anime movie!
out of curiosity, does anyone have last year's totoro collection and can tell us how the leather marquetry has lasted / holds up??
(part of me wants to hide all of the leather goods in a dark, dry closet, to preserve them as collectibles... and the other part of me wants to use them every day....)
i think i saw a post from earlier with an incredible totoro puzzle / hammock and that was the only gauge + i also saw the other thread here, but it really didn't showcase the marquetry: https://forum.purseblog.com/threads/how-is-your-loewe-holding-up.1040714/
(part of me wants to hide all of the leather goods in a dark, dry closet, to preserve them as collectibles... and the other part of me wants to use them every day....)
i think i saw a post from earlier with an incredible totoro puzzle / hammock and that was the only gauge + i also saw the other thread here, but it really didn't showcase the marquetry: https://forum.purseblog.com/threads/how-is-your-loewe-holding-up.1040714/
Otori-sama puzzle is ATB on MyTheresa Canada: https://www.mytheresa.com/en-ca/loe...ttzpDblTAUoaAtrtEALw_wcB&gclsrc=aw.ds&slink=1
I have several items from Loewe with marquetry from previous collections, including two small puzzles and a T-pouch (though not from the Totoro collection) and they have all held up very well. My Ken Price small puzzle bag is one of my most used bags and so far there's no issue at all. Unfortunately as you know the Spirited Away collection has presented quite some issues with its marquetry - our mint mini puzzle and my sister's sneakers have been sent into Loewe locally for evaluation and possible repair, but hopefully this is the exception and not the norm. I also have the Bo hammock and while I haven't used it yet, the marquetry doesn't look too delicate and definitely no "unevenness" like what many people seem to have with the candy stars on the susuwatari product.out of curiosity, does anyone have last year's totoro collection and can tell us how the leather marquetry has lasted / holds up??
(part of me wants to hide all of the leather goods in a dark, dry closet, to preserve them as collectibles... and the other part of me wants to use them every day....)
i think i saw a post from earlier with an incredible totoro puzzle / hammock and that was the only gauge + i also saw the other thread here, but it really didn't showcase the marquetry: https://forum.purseblog.com/threads/how-is-your-loewe-holding-up.1040714/
I just ordered the Bo puzzle from the US site. I really hope it ships!