I actually only used it like 2-3 times. It seems like over time it would just completely peel off. Lol love the Squid Game reference
I’ve emailed them and I’m waiting to hear back. Will let you know what they suggest
Loewe x Spirited Away
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I’ve emailed them and I’m waiting to hear back. Will let you know what they suggest
I actually only used it like 2-3 times. It seems like over time it would just completely peel off. Lol love the Squid Game reference
I’ve emailed them and I’m waiting to hear back. Will let you know what they suggest
Do let us know how they respond if you can. I kind of don't want to open a case with them considering their Customer Service has been unhelpful and a mess lately. Not the fault of the representatives, I just think that the LOEWE hung them dry with a subpar release and without enough training or information.
It looks like there's really quite a major issue with the susuwatari stars. My sister wore her pair of shoes a few times and the stars are all peeling and shifting. Have sent photos to our SA first to see if they have any comments on this - I haven't worn my pair of shoes yet but if it's going to wear so drastically so quickly I feel it's essentially a product defect.
wow, that’s unacceptable quality… when I mentioned a corner of my mint Puzzle’s pink star starting to lift I meant the attached: left side of bottom right star corner starting to ever so slightly lift. I have yet to wear it though.
I definitely agree with you in that Loewe did not train them enough or give the reps enough information about the Spirited Away release. Luckily when I reached out to them regarding another bag in their collection I received the help I needed. It was for a bag repair and let me tell you, they were much better than freaking LV’s customer service. For all the ones reaching out to them I hope your experience gets better.
OMG!
That looks really bad for a pair of sneakers purchased just a month ago! I wonder why it's happening specifically with these stars.. Maybe the metallic finishing has something do with it?
I will say, I do appreciate LOEWE experimenting with newer techniques and finishes for this collection, but they shouldn't rush it out to market before doing proper testing... This is really bad from their end and I'll be interested to see if they do anything about it. I haven't been in the designer world for a long time, but has this ever happened with a brand? Where they released something and almost everyone who had gotten it complained about defects?
I know that other companies can quickly ask for recalls and deal with it, but not sure if designer brands do that.
I guess the only way to get an action from them is to make a Tik Tok complaining about it.
Mine is slightly more raised than that, but I only really use my bags when I travel, which is once every 4 months or so...
But still, I wonder how this will be effect in storage with humidity and change in weather...
I'm not familiar with that many brands but LV has done a few soft recalls or full exchanges with some of their canvas products. I have had other marquetry products from Loewe that I've used for some time with zero wear so this one also comes as quite a surprise to me. I certainly hope they would make good the issue since it's clearly not a wear and tear issue - my sister wore the shoes on less than five occasions and clearly wasn't using them to do a nature hike or similar. HahaOMG!
That looks really bad for a pair of sneakers purchased just a month ago! I wonder why it's happening specifically with these stars.. Maybe the metallic finishing has something do with it?
I will say, I do appreciate LOEWE experimenting with newer techniques and finishes for this collection, but they shouldn't rush it out to market before doing proper testing... This is really bad from their end and I'll be interested to see if they do anything about it. I haven't been in the designer world for a long time, but has this ever happened with a brand? Where they released something and almost everyone who had gotten it complained about defects?
I know that other companies can quickly ask for recalls and deal with it, but not sure if designer brands do that.
I guess the only way to get an action from them is to make a Tik Tok complaining about it.
Yeah, I remember telling them that LOEWE wasn't so helpful at fulfilling cancelled orders when all they could have done was reach out to the stores that had the items in stock and sourced through them... They told me that they had all that they could and apologized if that wasn't enough... I got some passive aggressive undertones in the email response, which clearly showed that they have gotten frustrated from all the complaints.
But my experience aside from the Spirited Away issues, has been nothing short of amazing. Their staff are really pleasant and very helpful. I agree 100% with LV staff. Really horrible. Took a silver bracelet to them and told them it was tarnished, their "Jewelry Expert" told me tough luck, that's normal, and I should live it. She didn't even bother to touch it, just looked at it from far away. She said: "My husband got me a necklace from Tiffanys and I didn't use for years, now I can't wear anymore because it tarnished. that's the risk when you get silver".... a few weeks later I went in and saw a different SA who was helping us and I brought this up, she recommended that I use a polishing cloth and said that she would have gladly done it if I had the bracelet with me, but she told me where to buy it from and gave me specific instructions. Lovely interaction from someone who wasn't that superior in the chain of command.
The sad truth is that they won't be making anymore of this collection, so any issues that aren't repairable will either be exchange for something else or store credit... I hope they at least offer a refund...
I definitely think they got fed up with dealing with the Spirited Away fiasco HAHA. However that is no reason to take it out on your clients, ya know? If they want their brand to be more recognized, the level of excellent customer service they’re known for needs to be maintained. I hope they continue to learn from this experience. I keep seeing issues about the peeling stars so I hope they have a solution for that already.
My experience with LV’s online customer service has always been subpar so I try to avoid reaching out to them if possible. Thankfully I’ve finally found an SA that I work with on the regular who actually knows how to provide customer service.
LOEWE reached out to me by phone regarding a mint susu mini puzzle and I ordered despite the small puzzle having the star issue. It was a pleasant surprise voicemail (who answers phones in the states anymore? no i don't need a predatory car warranty, no you aren't UPS calling me speaking in Chinese about a package) and the same CS agents sounded a bit happier that they had ability to help customers. That being said, all of our issues with the stars are giving me pause whether the puzzle will show up without flaws!
I feel it's generally quite difficult to sell RTW.Did anyone buy the intarsia sweaters here and just how gigantic are they?
Also do people think the RTW will have any staying/resell power if, say, it turns out that I really can't wear these because they're just too big?
Loewe's sizes all really all over the place so it's hard to pin down. I could fit into the XS sizes for the Zeniba and Kaonashi oversized tees but for the other tees it was M or L sizes for me. The sweaters ran on the large side when I tried a few of them on but not very oversized. I would not buy off resale if you're looking, would look at any platform that offers returns rather than risk it...