Let's talk Delvaux!

[LabelCrush]

Hi~ im newbies for Delvaux.... I love the brilliant but the country i live do not have Delvaux store. I browse and saw at labellov.com is that a trustable website? Tq

Labellov.com is a trusted seller for authentic Delvaux handbags and accessories. I have only good experience buying on the website.

 

[chocolat]

Just curious, does it make any difference that the bag made in France ? Or made in Belgium? I've noticed each bags are made in different places

both my bags r made in France..not sure if there is any difference.

 

[wawa]

Has anyone in the US seen any Delvaux Simplissime City PM (the smaller size) at Barneys?? I have been eyeing this bag for months coz I really like the closure...but I hate that we don't have stand alone Delvaux boutique here and Barneys inventory sucks...
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There's the stand alone boutique in Nordstrom Vancouver, you can give them a call they do free shipping also

 

[papertiger]

View attachment 3320045
these r my 2 monotone babies...mini brillant & mm tempete [emoji5]️

These are too perfect

 

[hikarupanda]

There's the stand alone boutique in Nordstrom Vancouver, you can give them a call they do free shipping also

They ship to the US from Canada? And import tax is required too?

 

[klynneann]

They ship to the US from Canada? And import tax is required too?

No, they won't ship to the US. I've already tried lol...

 

[hikarupanda]

No, they won't ship to the US. I've already tried lol...

That's what I thought....I think in the US we can only buy from Barney's....

 

[Longchamp]

My beautiful Brilliant Sellier Surpique arrived Wednesday
I was thrilled, more beautiful than in pictures.


BUT.. the shoulder ring fell off yesterday. I got up early this morning to ring the boutique in Brussels and send them pictures. Waiting to hear back.
I took the bag to a very respected cobbler and he would not repair.
As if I send the bag back, I think I will be out the almost $500 in customs fees.

 

[lulilu]

My beautiful Brilliant Sellier Surpique arrived Wednesday
I was thrilled, more beautiful than in pictures.


BUT.. the shoulder ring fell off yesterday. I got up early this morning to ring the boutique in Brussels and send them pictures. Waiting to hear back.
I took the bag to a very respected cobbler and he would not repair.
As if I send the bag back, I think I will be out the almost $500 in customs fees.

Wow. That is the first I have seen a quality problem with Delvaux. Can you somehow write "return" on the shipping, and ask them to do the same? It seems there must be some way to avoid paying double customs fees if they send you a new one. Or maybe they can arrange to send it to Barneys and you can get it there without customs fees? IDK

 

[Longchamp]

Update.
They sent me their DHL account to pay for shipping.

They were very apologetic, kind and followed up right away.

 

[wawa]

My beautiful Brilliant Sellier Surpique arrived Wednesday
I was thrilled, more beautiful than in pictures.


BUT.. the shoulder ring fell off yesterday. I got up early this morning to ring the boutique in Brussels and send them pictures. Waiting to hear back.
I took the bag to a very respected cobbler and he would not repair.
As if I send the bag back, I think I will be out the almost $500 in customs fees.

Apparently Delvaux is owned by this Hong Kong company called Fung company for a few years, thus they got the money to opened up stores all over Asia, and funds to update the styles and create more colours. However, the manufacturer is still mainly in France and Belgium, but also in Vietnam. I wonder if this has to do with the poor quality since it is now Hong Kong owned.

 

[Longchamp]

Apparently Delvaux is owned by this Hong Kong company called Fung company for a few years, thus they got the money to opened up stores all over Asia, and funds to update the styles and create more colours. However, the manufacturer is still mainly in France and Belgium, but also in Vietnam. I wonder if this has to do with the poor quality since it is now Hong Kong owned.

I have other Delvaux pieces that are high quality. This mishap came as huge surprise to me.
I was glad to see the ring was screwed in not glued in place.

Their CS so far has been superb handling the problem.

 

[lulilu]

Update.
They sent me their DHL account to pay for shipping.

They were very apologetic, kind and followed up right away.

Good news! I have always found them to be very responsive and to provide great prompt service. Hope you get your bag back soon.

 

[Longchamp]

Good news! I have always found them to be very responsive and to provide great prompt service. Hope you get your bag back soon.

Thank you thank you!
Will keep this thread updated.

 

[papertiger]

My beautiful Brilliant Sellier Surpique arrived Wednesday
I was thrilled, more beautiful than in pictures.


BUT.. the shoulder ring fell off yesterday. I got up early this morning to ring the boutique in Brussels and send them pictures. Waiting to hear back.
I took the bag to a very respected cobbler and he would not repair.
As if I send the bag back, I think I will be out the almost $500 in customs fees.

These things happen once in a while with every brand including H, so sorry it happened to you. I don't believe you should be out of a single cent.

From what I've read they're handling OK (700) please keep us updated