Hi! I'm a new poster, and when I read your post yesterday, I went right over to Coach.com to see if I could order it online (I've been wanting it for a while.). It didn't say anything about being unavailable or backordered, and I was able to complete my order. I just got an e-mail saying it had shipped, complete with a Fex-Ex tracking number. So, you might try ordering it online, because it worked for me.
That is soo strange. I wish there was better intigration between the 1-800, coach.com, and the boutiques.