sorry for late reply! I was on vacation last week

I started my H journey in Oct 2020 by purchasing in store first. She shared her phone and we just texted and shopped via phones about once 4-6 weeks depending if she has my items in stock. My SA is completely happy to help me via phone orders, but if you offer a quota bag, you just need to make a trip to pick it up.
I don't text my SA just to chat about the weather... I just text her when I see something I like and sometimes turn into other conversations, but I let my SA take the lead on how much she wants to chat.