I shop at the Bellagio store. And please don't take this personally. I do not name my SA in public. Bellagio store is a very nice store and the SAs are super helpful and friendly. And I am pretty sure other tPFers at Crystals will say the same about Crystals.
BTW, sometimes the SAs can be very busy and they might forget to call you back. With Hermes, we cannot really "order" a particular spec via PO or SO until we reach a particular level of relationship with the store. We can only wish for a certain spec and hope that the store gets it (and then hope that you are on the top of totem pole of the people wishing for the same spec). Perhaps your store doesn't have the particular spec of Picotin that you are wishing for yet. I personally observe that a lot of Hermes SAs dislike saying no to their customers and would delay the no for as long as they can. Perhaps that is why you haven't received the callback. They prefer to say "not yet".
As for the totem pole (also known as the order of the sticky notes) stacking order, that is a completely different discussion. The stacking order is of course based on the purchase profile (amount spent, frequency of purchases, overall appreciation of the brand, a dash of luck and recent offers etc).
Good luck! Hope that you will either work it out with your current SA or find a new SA in Vegas or otherwise that will help you get your bags.
thanks dear so much for your reply. I totally agree with you that we dont say SA name in public!! I just mean can you pm me (if you dont mind sharing) but forgot to say that

Yah you are right. The picotin that im looking for is the tresage with the braided handle. Im so in love with it and im afraid that if I wait longer, it might be sold out. So that is why im thinking about going to Vegas to try my luck with another SA and start relationship with him/her.
I know that they are busy but at least an email wouldn't take long
