Sorry that you had a bad experience. I am curious though, was the customer service like this even after they looked up your profile? Or did they even look up your profile? I would assume that Vegas H boutiques get decent tourist traffic and therefore they would be used to new faces?Recap of my weekend in Vegas.
I was after some gold with diamond jewelry. I do have a home store so more likely than not would have gotten it there even if I found something unless saw a unique piece. If I felt SA gave me lots of love, probably would have gotten it in Vegas. Regardless, this was my opportunity to get to the store with DH and get his input. Since it was a high dollar non quota purchase, I hoped for some level of service.
My first stop was Crystals. Def a larger store. I had H shoes and bracelet on and some decent non H jewelry. What I am saying was that I looked like I knew both H and jewelry. Or that was how I saw myself
SA there was not terrible, but a bit bored with life. There was little inventory. I do feel like she made a decent effort to look trough the drawers. No effort to strike any kind of conversation with us. I loved one ring but there was no size that fit me.
Next stop was Bellagio. Tiny store. That SA hated our presence. I think if she could ask us (and all other shoppers) to leave, she would have.
Wynn was last. It was a decent size store. That SA would only show things on his phone. He was nice, just did not understand the basic principles of salesmanship. If he took stuff out, stuck it on my fingers, I would have probably loved it and bought it. This was more or less window shopping with a human moving "windows" on his phone for me. At least real windows are large.
On my way downstairs I stopped in the handbag section. I wanted to look at mini K which is on top of my wish list now and they had it on display. I told the handbag SA that I understood it was not for sale but could I look at it. She was very reluctant, I insisted. We set down, she took the bag out, quickly lifted the flap without taking the stuffing out and started to put it away. I got a little upset at that point and told her that we were the only people in the store, she had nowhere to rush and if she could please give us 5 min to look at the bag. Where the bags not there for people to look at and put on their wish lists after all? She obliged but of course now I felt awkward. At that point someone else came in and started to argue with her over why the bag was not for sale which was kind of interesting to watch and a proper punishment for this SA not obliging such an understanding and sweet customer that I all over sudden seemed compare to the other shopper
At that point another lady walked in, carrying the coveted mini K IRL. I asked her if her phone fit. She opened her bag and took out Mary Poppins amount of stuff! She had two pairs of sunglasses, phone, gum, two lip glosses etc. I was blunt enough to ask to slip my phone inside. That was a lot of fun and a good ending to my Vegas H expedition.
Las Vegas Hermes
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I would imagine for this very reason SAs don’t like new faces dripping in H items; they know their efforts with the customer will only lead to sales with the customers’ regular SA at their home store. So many people “waste” “tourist locations” SAs time and then purchase at home instead.
I didn't think of that but that perspective also makes sense. Come to think of it one of the first questions I was asked when I started shopping at my home store was whether I was local. But I would have thought a sale is a sale, especially at a very touristy place like Vegas.
But that’s the point, they know they won’t get the sale. Clients window shop with the Vegas SA and then go back to their hotel rooms and text their home SA to order the items through them.
Ok I understand what you mean now. Since there is no guarantee of making a sale to an already established customer. Maybe it's best to just wear non-H items at Vegas for better service then haha!
I'm sorry you didn't have a good experience.Recap of my weekend in Vegas.
I was after some gold with diamond jewelry. I do have a home store so more likely than not would have gotten it there even if I found something unless saw a unique piece. If I felt SA gave me lots of love, probably would have gotten it in Vegas. Regardless, this was my opportunity to get to the store with DH and get his input. Since it was a high dollar non quota purchase, I hoped for some level of service.
My first stop was Crystals. Def a larger store. I had H shoes and bracelet on and some decent non H jewelry. What I am saying was that I looked like I knew both H and jewelry. Or that was how I saw myself
SA there was not terrible, but a bit bored with life. There was little inventory. I do feel like she made a decent effort to look trough the drawers. No effort to strike any kind of conversation with us. I loved one ring but there was no size that fit me.
Next stop was Bellagio. Tiny store. That SA hated our presence. I think if she could ask us (and all other shoppers) to leave, she would have.
Wynn was last. It was a decent size store. That SA would only show things on his phone. He was nice, just did not understand the basic principles of salesmanship. If he took stuff out, stuck it on my fingers, I would have probably loved it and bought it. This was more or less window shopping with a human moving "windows" on his phone for me. At least real windows are large.
On my way downstairs I stopped in the handbag section. I wanted to look at mini K which is on top of my wish list now and they had it on display. I told the handbag SA that I understood it was not for sale but could I look at it. She was very reluctant, I insisted. We set down, she took the bag out, quickly lifted the flap without taking the stuffing out and started to put it away. I got a little upset at that point and told her that we were the only people in the store, she had nowhere to rush and if she could please give us 5 min to look at the bag. Where the bags not there for people to look at and put on their wish lists after all? She obliged but of course now I felt awkward. At that point someone else came in and started to argue with her over why the bag was not for sale which was kind of interesting to watch and a proper punishment for this SA not obliging such an understanding and sweet customer that I all over sudden seemed compare to the other shopper
At that point another lady walked in, carrying the coveted mini K IRL. I asked her if her phone fit. She opened her bag and took out Mary Poppins amount of stuff! She had two pairs of sunglasses, phone, gum, two lip glosses etc. I was blunt enough to ask to slip my phone inside. That was a lot of fun and a good ending to my Vegas H expedition.
My home store is the Wynn store. The display bags are indeed for customers to try on so they know what to put on their wishlist. I would assume that's the reason why they're hesitant to show it to walk-ins. You're not their customer (yet), so there's no wishlist to speak of. Others would see you holding the bag and might ask to do the same or berate them for not selling the bag. The latter scenario literally took place in front of you
Frankly, they are also very worried about damaging the bags. Again, a lot of folks come through the store and I'm sure a lot of people ask to hold the bags. Even as a client, I was asked (nicely) to wear gloves when I tried on the bags. I think asking to see the inside of the bag, and potentially checking if a phone would fit is a bit of an unusual request coming from a walk-in.
I'm not insinuating that you did anything wrong, just explaining how things look from their perspective.
Interesting, I did not even think about that. They never asked for my name to look up my profile
I shop in other stores all the time for many reasons. I also have an accent so might not even have a home store for all they know
I am sure you are all correct. However, they are smack in the middle of a very touristy destination. If they do not want lookie lookies, they should open one off the Strip boutique by appointment only. I think it comes with the territory. Also hard to convince DH to keep spending at a place where he is not treated as a king he of course thinks he is . It is also not that difficult to produce a smile to a stranger, particularly in service industry. I did not walk away upset. if anything, it was a study of humans and Vegas is for sure a place for that!
. It is also not that difficult to produce a smile to a stranger, particularly in service industry. I did not walk away upset. if anything, it was a study of humans and Vegas is for sure a place for that!
Oh I don’t think you did anything wrong. You were shopping which is what the stores are there to enable. Just giving another pov on why some SAs can seem jaded (not that it excuses it).
I'm in Vegas so following with interest! And I have seen some yuck behavior from tourists, but I am talking like drunk boyfriends walking in and yelling for/demanding a Kelly for their girlfriend...
But quick question.. Do they not have "sample" bags to try on here? When I was in the EU prior to Vegas and just getting ready to buy my first boutique Birkin and was debating between sizes, my home store let me try on their sample bag. It was rough. It was totally beat up/scratched/completely not salable, etc., but it was a real H Birkin and gave a good idea of sizing. I would think they could have samples of each bag at every boutique (even if it is just practice bags from the workshop)?
I’m sorry to hear about your experience @OnlyModa. I walked into multiple stores in H Vegas dripping in H and was treated nicely and was able to ask/try on things in stock. Perhaps I got lucky because they weren’t busy or I came across nice SAs.
I did notice some SAs were not very friendly, but I didn’t even bother talking to them, I go off by vibes lol. I just let the friendliest SA approach me which worked out in my favor.
I did notice some SAs were not very friendly, but I didn’t even bother talking to them, I go off by vibes lol. I just let the friendliest SA approach me which worked out in my favor.
My store does not have display bags out but I have seen them carry the sample bags out to others. I decided I wanted mini K some time ago and told my SA that was my number 1 wish list item. DH keeps second guessing the size as I am taller so upon seeing it there on the shelf and the SAs just standing around I thought I could take a look with DH. It was a spur of the moment decision. I am self admittingly way too concerned about labels and looks of purses to care about being practical. I usually go by visual vs usability. I can always convince myself (and usually DH) that whatever I want is an absolute must have.
They don’t have any “sample” bag AFAIK. Even the display bags are very new at the Wynn, they only got them within the last 2-3 months. They’re locked in a glass cabinet and you have to wear gloves to handle them. I wouldn’t be surprised if they just turn folks away when the store is busy.
I'm sorry you didn't have a good experience.
My home store is the Wynn store. The display bags are indeed for customers to try on so they know what to put on their wishlist. I would assume that's the reason why they're hesitant to show it to walk-ins. You're not their customer (yet), so there's no wishlist to speak of. Others would see you holding the bag and might ask to do the same or berate them for not selling the bag. The latter scenario literally took place in front of you
Frankly, they are also very worried about damaging the bags. Again, a lot of folks come through the store and I'm sure a lot of people ask to hold the bags. Even as a client, I was asked (nicely) to wear gloves when I tried on the bags. I think asking to see the inside of the bag, and potentially checking if a phone would fit is a bit of an unusual request coming from a walk-in.
I'm not insinuating that you did anything wrong, just explaining how things look from their perspective.
But the bag has a sign “for display only” and not for sale right?
Are H bags that fragile that they would dent/break easily?