Hi there! I much appreciate the kind words! I did this in a separate reply on purpose so that I could give you more detail without it getting buried.
The first go around there were no cads. I didn't expect any, though, either. I figured it was a stock setting, so I wasn't really needing special CADs. I had just asked for it to be set higher. Their determination of "higher" was a bit different than mine. My initial timeline then was 2-3 weeks from when they got the stone.d
When we redid the height of the setting, we did have a CAD done (I was not expecting that, either, and was pleasantly surprised to receive it) to confirm the height of the stone would be adequate for me, and it was. I would say a week from when I returned the ring is when I received that. I think that's simply because we were in the middle of a holiday rush, though since you're working on two items, and you're coming off of a rush, that could be why the timeline. That's not a bad timeline at all, actually, that sounds like a pretty typical timeline. Esp for two items.
When I got it back, I was VERY pleased. I am always anxious, regardless, because 1) I am just that way-- total control freak, and 2) history with past items has made me this way. This worked out how I expected it would, though, and I am thrilled.
Their packaging and presentation is fabulous. Everyone gets the requisite Fedex packaging on the outside, that's required, regardless of vendor. But when you get inside of that...Wowwee! I think you will be blown away. I have seen beautiful packaging but I just kept saying WOW. My husband was like "You know it's incredible if you won't stop saying WOW over and over." I have been known to buy things just for packaging. I could be on hoarders.